“Mystery shoppers” sounds like a new reality television series, but it is actually one of the tools the U.S. Postal Service uses to gauge customer service. Mystery shoppers are customers unknown to the retail staff and who fill out evaluations on their shopping experience, which helps determine how well retail units are performing.
It takes a lot of vehicles to move 154 billion pieces of mail each year. And a lot of fuel to power those vehicles.
While the Postal Service’s Postal Vehicle Services (PVS) fleet is a small part of the entire fleet — about 4,300 vehicles made up of cargo vans, tractors, and smaller...Read More