A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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  • 10 min 16 sec ago
    Hi Cynthia, and thank you for reaching out to the USPS OIG. The best thing to do here is to file an official complaint with the OIG Hotline, which you can do by clicking the big red button at the top...
  • 12 min 44 sec ago
    Hi Kenny, Thank you for reaching out to the USPS OIG. The best thing to do here is to file an official complaint with the OIG Hotline, which you can do by clicking the big red button at the top tight...

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