Neatness Counts

Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.

 

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  • 1 hour 30 min ago
    I've had a package that has been at ISC New York since April 7th. This is unacceptable, trying to get this figured out has been a nightmare. When I call to file a case I'm told its being...
  • 2 hours 20 min ago
    My package was reported according to tracking to have arrived from Thailand at JFK on 4/7, it is now 4/19 and there hasn't been an update since! Nearly 2 weeks yet my home address is merely 15...

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