Image Is Everything

There’s no denying it: Looks matter. Appearance creates a first impression that is hard to erase. And when you’re talking about postal retail facilities, how they look is essential to the U.S. Postal Service’s business.

Unfortunately, too many retail facilities have fallen into disrepair.

 

Neatness Counts

Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.

 

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Recent Comments

  • 10 hours 19 min ago
    If your blue collection boxes look bad or need repairs, tell you mail carrier. When they scan the box during collections, they may add a discrepancy note to the CPMS data base that the maintenance...
  • 11 hours 52 min ago
    I am commenting on the US Post Office in Verona, Wisconsin. Today as with most days there was no ample parking for customers. There was one space available when I arrived but only three customers...

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