Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

Keep it Clean… and Safe

We hear a lot about the U.S. Postal Service’s brand. And rightfully so. The brand is among its most precious assets.

The post office lobby is certainly a lens through which the customer views the brand. A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image.

 

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Recent Comments

  • 5 hours 28 min ago
    Have CCA’s report at 8:00 am and deliver only parcels come back to station at 1:00 pm to get late arriving parcels. 4:30 they should have all parcels delivered on routes with close proximity....
  • 6 hours 22 min ago
    Hello Lynda, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so...

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