Image Is Everything

There’s no denying it: Looks matter. Appearance creates a first impression that is hard to erase. And when you’re talking about postal retail facilities, how they look is essential to the U.S. Postal Service’s business.

Unfortunately, too many retail facilities have fallen into disrepair.

 

Neatness Counts

Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.

 

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  • 12 hours 16 min ago
    My package was expected to be delivered Friday, January 20th. It arrived Thursday night in Greensboro, NC. As of this morning, the 23rd, it's still sitting in Greensboro. Did most USPS...
  • 13 hours 17 min ago
    I am an employee of the Michigan Metroplex P & DC, Pontiac, MI, 48340. Recently, on January 17, 2016, Management installed a badge reader to GET OUT OF ALL THE DOORS front of the facility, the...

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