Facility Security Review

The U.S. Postal Service has one of the largest federal property portfolios in government. And with good reason. Its facilities support the delivery of mail to over 157 million delivery points.

One of USPS’s major responsibilities is to ensure these facilities are as safe as they can be, to protect the mail, the employees who work there, and the customers who visit every day. To meet these goals, the Postal Service relies on its managers and the Postal Inspection Service.


Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:



Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 1 hour 32 min ago
    In our office Postmaster gave limited duty (phones)to a carrier who hurt himself on a second job. While she would not let 3 owcp clerks back on the clock until full recovery.
  • 8 hours 27 min ago
    It’s been 3 weeks since my package was suppose to deliver to me. It came to my city put was delivered back because I put the wrong address I called and they couldn’t help me is my package gone or...

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