So, how was your holiday? . . . with the USPS

It’s a couple days after Christmas and all through the house, still no creatures are stirring. Well, some of us are. After all, it’s back to work for most of us. Postal employees were especially busy this time of year. In the holiday season, the Postal Service delivered nearly 16 billion cards, letters and packages across the country and sent mail around the world.


Give Customers What They Really Want

The economy has changed dramatically over the last 12 months. The Postal Service’s financial situation has changed, as well as its target markets and the fortunes and requirements of its customers. If the Postal Service gathers appropriate data to fully understand customers’ needs and desires, and offers relevant solutions, customers are more likely to choose the Postal Service as their primary supplier of mail products and services. The customer experience includes attributes such as access, convenience, products, services, price and relationship with the Postal Service.



Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 13 hours 41 min ago
    I used the chat option in an unsuccessful attempt to obtain assistance with my problem and found it most frustrating. I asked whether I was interacting with a human since I suspected this was a chat...
  • 14 hours 10 min ago
    I contacted the Post Office in Tracy CA because I had a delivery going to wrong address. I wanted to give them a heads up to catch it for me and send it to the correct address. They were spot on with...

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