So, how was your holiday? . . . with the USPS

It’s a couple days after Christmas and all through the house, still no creatures are stirring. Well, some of us are. After all, it’s back to work for most of us. Postal employees were especially busy this time of year. In the holiday season, the Postal Service delivered nearly 16 billion cards, letters and packages across the country and sent mail around the world.

 

Give Customers What They Really Want

The economy has changed dramatically over the last 12 months. The Postal Service’s financial situation has changed, as well as its target markets and the fortunes and requirements of its customers. If the Postal Service gathers appropriate data to fully understand customers’ needs and desires, and offers relevant solutions, customers are more likely to choose the Postal Service as their primary supplier of mail products and services. The customer experience includes attributes such as access, convenience, products, services, price and relationship with the Postal Service.

 

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Recent Comments

  • 5 hours 33 min ago
    Have CCA’s report at 8:00 am and deliver only parcels come back to station at 1:00 pm to get late arriving parcels. 4:30 they should have all parcels delivered on routes with close proximity....
  • 6 hours 28 min ago
    Hello Lynda, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so...

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