A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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  • 2 hours 25 min ago
    Please take all necessary steps to fully restore Postal Saving System and add a lending service component. For the sake of extending critically-needed, reliable, and low-interest banking services in...
  • 14 hours 51 min ago
    A US postal worker in Keller, TX hit a vehicle 4/25/18 and drove off. Looked like a female driver of the USPS truck. USPS driver got out of vehicle and picked up fender and placed inside back of...

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