A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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How many packages would you say you’ve returned in the past year?

Recent Comments

  • 2 days 14 hours ago
    The Schaumburg post office on Schaumburg Rd in Schaumburg Illinois looks run down. The post office has a prominent location, and it stands out, but not in a good way. Schaumburg is a beautiful...
  • 2 days 15 hours ago
    Ouch,no one cares..but US. Those who work in the trenches,while those who work in their ivory towers,,crunch numbers,then ordering us,claiming the job can be completed,,in sucu&,such of time. H...

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