The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”
It’s not only travelers that have to deal with delays at the airport. Seems inbound international mail does, too.
But the U.S. Postal Service isn’t necessarily at fault when inbound international mail is delayed. While on a plane and even after it’s unloaded but not yet tendered to the...Read More