A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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  • 14 hours 8 min ago
    I feel ya' Kelly. Ive been on an Aux route for 16 years. Thought I was the only crazy one for sticking around this long. Glad to know there are others out there. But, it is also a shame. We now...
  • 14 hours 8 min ago
    Sent a box with Christmas gifts on 12/12 and as of today 1/17 no emails stating what happened to the box. That's sad my grandson ended up with no gifts. Also bought a smart watch on 1/4 and is...

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