At the Post Office

Last Monday was predicted to be the busiest day of the year for Post Offices™ across the country. Have you visited a Post Office recently? If so, we would like to hear your story.

Why were you there? What worked well? What didn’t work well?

Has your local Post Office adopted any best practices that should spread across the country? Are there any low-cost improvements that would improve the retail experience?

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Mystery Shoppers

Like most retailers, the Postal Service uses mystery shoppers — customers unknown to the retail staff who fill out evaluations on their shopping experience — to determine how well retail units are performing. Not every postal retail unit is visited by mystery shoppers. Only units with a certain amount of revenue are included in the mystery shopper program.

 

How Should the Postal Service Sell Its Products?

The Postal Service has a long and proud history in public service. It has always been viewed as part of the federal government, yet has also been told to “act like a business” and to be self-sufficient. These distinctions can lead to interesting real-world implications, such as the degree to which retail associates should “upsell” or otherwise assist customers as they transact postal business. On one extreme, some claim that retail associates should do everything to find the lowest price for the customer.

 

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How many packages would you say you’ve returned in the past year?

Recent Comments

  • 2 hours 21 min ago
    I live in Laguna Woods, Ca 92637. We have a small sub-station in our gated community..the lady there is extremely helpful,friendly and efficient. I would like to commend her for a job well done....
  • 3 hours 18 min ago
    I don't believe ease of shipping is the issue. Ease of delivery is and should be the focus. As a millennial who is busy, lives in a major city and in an apartment complex - my focus is on what...

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