Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

Keep it Clean… and Safe

We hear a lot about the U.S. Postal Service’s brand. And rightfully so. The brand is among its most precious assets.

The post office lobby is certainly a lens through which the customer views the brand. A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image.

 

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Recent Comments

  • 12 hours 24 min ago
    Hello I dropped off at my local post office a package aparently with no information, no lable or package slip inside. The package is an eBay transaction therefore the item is well describe and...
  • 12 hours 50 min ago
    USPS is terrible. Since amazon decided to use them I now no longer receive anything that does not fit in my mailbox that is sent via the USPS. They clearly take no pride in their work. But what do...

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