Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

Emergency Suspension Process

In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.

U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:

 

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How many packages would you say you’ve returned in the past year?

Recent Comments

  • 1 day 7 hours ago
    I have been working Amazon Sunday for a year now. I am required to exit my vehicle on the right side of the road, and cross over the street to deliver parcels. This is about 50 percent of my...
  • 1 day 21 hours ago
    Thank you for your comment regarding the use of rail. Please search for the reports we issued about the use of rail to move mail: Suitability of Rail Transportation – New Jersey Network Distribution...

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