Do you know you can’t spell “essential services” without “Postal Service?” Okay, actually you can, but we are kicking off this blog series by looking at the important role the Postal Service has played providing essential services to our nation.
For many rural residents, mail is a lifeline, providing connections with government, commerce, and each other. The local post office offers a community a sense of identity as well as a retail hub that serves a central role, even as rural populations continue to decline. It’s not just an American thing: post offices function similarly in rural communities around the globe.
For many international posts, rural networks may lose money. How they’ve dealt with that can provide lessons for the U.S. Postal Service.
The health and safety of U.S. Postal Service employees and customers is a priority. Over the past few years, our office has done a series of audits to determine if USPS management is adhering to building safety, maintenance, and security standards at its facilities.
The pandemic has caused a lot of businesses to struggle with having enough employees available to get the job done, and the Postal Service is no exception. As more and more job vacancies go unfilled, people looking for jobs have more choices about where to work. Which raises the question, how...
Read More
When your priorities include maintaining the security of the mail, you need to ensure that not just your employees, but also your contractors can be trusted. After all, the Postal Service engages thousands of contractors to help its workforce move the mail in various ways. One of which is...
Read More
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...
Read More
During fall 2020, the Postal Service initiated a series of phased organizational changes to improve its ability to implement strategies and drive success. As a result of these changes, a reduction-in-force occurred in affected areas for several authorized positions.
When employees leave...
Read More
Post office operations may be suspended for the following reasons: a natural disaster; termination of a lease or rental agreement; lack of qualified personnel to operate the office; irreparable or severe damage to an office; or lack of adequate measures to safeguard the office or its revenue. A...
Read More
The Postal Service has one of the world’s largest computer networks and one of the federal government’s most frequently visited websites at usps.com. Given its large cyber presence, USPS faces ongoing threats and challenges to data and technology systems that facilitate its core function of...
Read More