It makes no difference what part of the country you’re in, post offices nationwide are in need of upkeep and repair. A majority of post office lobbies we reviewed in the Eastern Area have many of the same problems found in other areas.
We hear a lot about the U.S. Postal Service’s brand. And rightfully so. The brand is among its most precious assets.
The post office lobby is certainly a lens through which the customer views the brand. A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image.
Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.
Technology plays a huge role in the fast-moving package delivery market. Package delivery companies that skimp on innovation investments do so at their own risk.
As part of its effort to be the “shipper of choice” for customers, the U.S. Postal Service has invested millions of dollars in...
Read More
Registered Mail might seem like a service from yesteryear in this day and age of Intelligent Mail barcodes and Informed Delivery, which give customers a sneak peek into their mail via email alerts.
But with proof of mailing and delivery along with strict rules and controls, Registered...
Read More
Managing workhours is a critical part of helping the U.S. Postal Service realize annual productivity gains, which help offset cost increases.
That’s why it’s so important postal management uses all the tools at its disposal to improve productivity. One tool is the mail processing variance...
Read More
The 2006 Postal Accountability and Enhancement Act (PAEA) allows the U.S. Postal Service to enter into bilateral agreements with foreign posts to promote an efficient operation of postal services with other nations. These agreements govern the exchange of international products and services...
Read More
The U.S. Postal Service has contracts for goods and services that are managed in three systems – the Contract Authoring and Management System, the Transportation Contracting Support System, and the electronic Facilities Management System. The contracting officer (CO) is ultimately responsible...
Read More
We are conducting an audit to assess the accuracy and reliability of city carrier labor cost attribution.
City carriers perform both office and street activities. City carrier street costs are developed separately in two distinct groups: letter routes and special purpose routes (SPR)....
Read More