The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.
The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.
In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.
U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:
The U.S. Postal Service has more work to do to improve retail facility conditions and to fix potential safety and security problems.
This Veterans Day falls on the 100th anniversary of the end of World War I, when the armistice was enacted on the eleventh hour on the eleventh day of the eleventh month in 1918.
Ceremonies and occasions to mark the centennial anniversary are planned nationwide, including a...
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When it comes to mail, customers want visibility — that much is clear. The U.S. Postal Service’s answer is the Informed Visibility (IV) data analytics platform, which provides customers with full visibility for all mail and packages.
The Postal Service is leveraging this system to compete...
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It’s hard to argue with the rationale behind rightsizing the postal network. With mail volumes in decline, it made sense for the U.S. Postal Service to see if it could consolidate facilities and equipment.
That’s what USPS did from 2011 to 2015 as part of a two-phased network...
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We are constantly reminded that cardholders must try their best to protect their Personal Identification Number (PIN) – or else they could be held liable for fraudulent charges. With cyber-crime on the rise, we need to protect all PINs. Postal Service vehicle drivers also must protect their PINs...
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The Postal Service implements physical and environmental security controls at its various facilities to reduce the risk of system and equipment failure, damage from environmental hazards, and unauthorized access to its information technology assets.
The Postal Service protects its...
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Employees of the Postal Service participate in two government-wide pension plans administered by the U.S. Office of Personnel Management (OPM): the Civil Service Retirement System and Federal Employee Retirement System. The assets of these plans are held in one fund, the Civil Service Retirement...
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