Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

Emergency Suspension Process

In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.

U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (54 votes)
No
46% (46 votes)
Total votes: 100

Recent Comments

  • 3 days 9 hours ago
    Thank you for your comment. If your concern has not yet been addressed by the USPS Office of Consumer Affairs or the local postmaster, please file a complaint with our Hotline. You can access the...
  • 3 days 10 hours ago
    Local USPS Office is not being maintained, exterior is an eyesore, exposed wires on light poles. Local Post Master has not been helpful. How can this be addressed and changed?

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