The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.
The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.
In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.
U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:
The U.S. Postal Service has more work to do to improve retail facility conditions and to fix potential safety and security problems.
Pushing the Envelope wishes our readers a joyful holiday season and a prosperous New Year. We will take a break this week, but we encourage you to read over the past year’s blogs and let us know what you think on any of the wide range of topics we blogged on in 2018.
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You don’t concentrate on risks, you concentrate on rewards, said aviation hero Chuck Yeager, who knew a thing or two about risks.
The government, on the other hand, is not inherently risk-oriented. You see this especially when it comes to investing employees’ retirement funds. We explored...
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A microbusiness is just what its name implies. Very small. As in nine employees or less. But don’t let size fool you — microbusinesses are essential to the U.S. economy, making up roughly 75 percent of private businesses.
You can find microbusinesses in agriculture, law, and online...
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Postal Service management attempts to improve delivery performance and customer satisfaction with investments in innovations to keep pace in a rapidly evolving business environment — all while facing significant financial burdens due to a highly competitive marketplace and the constraints of the...
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The President’s Management Agenda includes modernizing the government by realigning the workforce. Previous administrations and congressional committees have also shown great interest in workforce transformation.
A recent congressional hearing pointed to the current information...
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The Postal Inspection Service’s Asset Forfeiture Program enables the Postal Inspection Service to pursue forfeitures in mail fraud, narcotics, child exploitation, money laundering, and most other financial criminal investigations conducted by postal inspectors. The Postal Inspection Service is...
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