USPS Office of Inspector General

Every U.S. Postal Service-owned vehicle is assigned a Voyager credit card, which operators use to pay for fuel, oil, and routine vehicle maintenance. With over 227,000 vehicles, that’s a lot of plastic to manage.

U.S. Bank manages the Voyager Fleet Systems credit card program for USPS and monitors transactions for potential fraud. Each month, USPS site managers are responsible for reconciling the Voyager card transactions identified as high-risk, such as purchases that exceed a fuel spending limit.

The U.S. Postal Service has one of the largest federal property portfolios in government. And with good reason. Its facilities support the delivery of mail to over 157 million delivery points.

One of USPS’s major responsibilities is to ensure these facilities are as safe as they can be, to protect the mail, the employees who work there, and the customers who visit every day. To meet these goals, the Postal Service relies on its managers and the Postal Inspection Service.

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure: