Undeliverable as Addressed Costs More than You Think

Undeliverable as addressed (UAA) mail is a clunky name for a big problem: Mail not reaching its intended recipient because the address is incorrect, incomplete, or illegible. UAA mail is costly to both the Postal Service and its customers – about $1.5 billion a year for the Postal Service and $20 billion for the mailing industry, according to a report we issued last month.

 

Getting Closer to Seamless Acceptance

Here’s the good news: Mailers accept and support the U.S. Postal Service’s Seamless Acceptance (SA) program. And here’s the bad news: Implementing the program hasn’t been very seamless.

Ongoing data integrity problems, among other concerns, have delayed full implementation of the program. We found evidence of inaccuracy in the data and mailers raised similar concerns, prompting them to ignore the data, according to our recent audit report.

 

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Recent Comments

  • 1 hour 26 min ago
    We appreciate all the thoughtful comments on this important topic. The OIG does read and chronicle them, as stakeholder feedback is used for analysis to identify system issues for future work.
  • 22 hours 12 min ago
    Issue today was at the Danville, VA post office located on Teague Court. I had to take our companies monthly bill out to the bulk mailing office. On my first trip, I found the door locked and all...

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