Undeliverable as Addressed Costs More than You Think

Undeliverable as addressed (UAA) mail is a clunky name for a big problem: Mail not reaching its intended recipient because the address is incorrect, incomplete, or illegible. UAA mail is costly to both the Postal Service and its customers – about $1.5 billion a year for the Postal Service and $20 billion for the mailing industry, according to a report we issued last month.

 

Getting Closer to Seamless Acceptance

Here’s the good news: Mailers accept and support the U.S. Postal Service’s Seamless Acceptance (SA) program. And here’s the bad news: Implementing the program hasn’t been very seamless.

Ongoing data integrity problems, among other concerns, have delayed full implementation of the program. We found evidence of inaccuracy in the data and mailers raised similar concerns, prompting them to ignore the data, according to our recent audit report.

 

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Recent Comments

  • 19 hours 38 min ago
    I have the same issue as others, stuck in ISC for 12 days now, no updates, estimated delivery date came and went 5 days ago and was removed from tracking. I have a case started which they now have...
  • 1 day 10 hours ago
    I had a "Sorry We Missed You" receipt left in my mail box today, 11,13,19. I live in a condo complex and was home all day waiting for the delivery. According to the receipt left the...

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