It’s a Bird, It’s a Plane, It’s . . . Your Package?!?

Today’s consumers are a demanding bunch – expecting to get what they want precisely when and where they want it.

These changing expectations are putting the pressure on both brick and mortar retailers as well as online retailers. Pressure grows to deliver goods faster, cheaper, and with more flexibility. Now, customers expect free shipping and overnight delivery or, in some cities, same-day delivery.

It seems same-day delivery might not be fast enough for some. Amazon.com is toying with the idea of delivering packages within 30 minutes – via drone.

 

The Power of Social Media

Anyone who would argue that social media is not a critical communications tool for businesses and organizations probably still listens to 8-track tapes and uses an abacus. Social media – when done right – can increase transparency, facilitate collaboration, promote brand awareness, build community, and help an organization solve problems. A recent audit report from the Office of Inspector General recognizes the U.S. Postal Service’s early efforts in social media, but also cites opportunities for the organization to strengthen its social media presence.

 

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If you have used social media for a Postal Service-related issue, was the response satisfactory?

Recent Comments

  • 2 hours 51 min ago
    I shipped out a box of my books on June 5th from Oklahoma to Connecticut, about a third of my library. The other two boxes are still waiting to be sent out. The box was supposed to arrive on the 12th...
  • 2 hours 52 min ago
    Hi Elizabeth, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so,...

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