The generation known as Digital Natives – born and raised in the age of the Internet – are said to live much of their lives online in one way or another. Indeed, while use of email is hardly exclusive to their demographic, it’s no coincidence that their rise has corresponded with the decline of mail volume.
More packages and fewer letters is the new normal for the U.S. Postal Service. Now it needs to adapt its delivery operations to this mail mix to protect service. Unfortunately, some customers are already feeling negative effects of this changing mail mix.
In Atlanta, customers complained...Read More