In the very near future, finding that missing package might be as easy as going to USPS.com and talking with a robot.
Well, maybe not a robot exactly, but a form of artificial intelligence (AI) known as a chatbot, a system that simulates conversations to field questions and complaints.
Imagine you’re behind the wheel of your car reading the newspaper and eating breakfast – and not putting yourself or others at risk. The car does all the work. You just sit back and enjoy the ride, the crossword puzzle, or your egg-and-cheese burrito, whatever the case may be.
Many people believe self-driving vehicles are the future of driving. We also think they are the future of logistics.
You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?
After the White House issued an emergency declaration regarding the COVID-19 pandemic in late winter of 2020, many people began working from home. But like others deemed essential, U.S. Postal Service employees continued reporting to work. The mail had to keep moving; critical items such as...
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It’s an all-too familiar cycle. New types of communication channels bring new types of deception. Telemarketing brought robocall scams, the growth of email brought about phishing, and now, as more companies communicate with customers through text messages, comes… smishing.
What’s smishing...
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It’s that time again for our top ten postal stories of the year! While we do this every year, 2020 saw more than its fair share of important news stories about the Postal Service. Well let’s face it, it saw more than its fair share of front page news stories in general. Here’s our countdown, in...
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The Postal Service processes billions of mail pieces each year, some of which are deemed “undeliverable” because of incorrect, incomplete, or illegible addresses or other reasons. Undeliverable as addressed (UAA) mail is costly to both the Postal Service and its customers – about $1.3 billion a...
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