The Postal Accountability and Enhancement Act (PAEA) requires the Postal Service to measure service performance and report to the Postal Regulatory Commission (PRC). The PAEA directs that external measurement systems be used for evaluating the Postal Service’s mail delivery performance unless alternate systems have been approved by the PRC. The PRC reviews this data to ensure that delivery performance does not deteriorate under the current rate setting process and to assess customer satisfaction.
"Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds"
Many Americans consider that phrase to be the motto of the U.S. Postal Service, showing the dedication of not only carriers, but the entire postal network to...Read More