Customized service. It’s the buzz in many industries, and considered absolutely necessary for success in the delivery industry. So it might seem strange to hear about one area where customized service is both expensive and, sometimes, dangerous: the compounding pharmacy business.
Imagine this: your cousin lends you $1,200 to start a little business and you have 42 years to pay him back, interest free, at $29 a year. No penalties kick in if you don’t pay him each year and there’s no interest on the debt.
In the 1990s, Congress arranged that type of deal with the U.S. Postal Service.