The Social Security Administration (SSA) is going back to the mail, bucking the digital trend it embraced just 3 years ago. This month, SSA will again start mailing paper benefit statements to people at 5-year intervals.
The Internet may have eaten into the U.S. Postal Service’s First-Class Mail volume and revenue, but digital devotion does bring good news, too. Package shipping is on the rise, due in large part to the ever-increasing popularity of online shopping. The Postal Service’s future could brighten considerably because of this expanding market, but is the Postal Service prepared to compete effectively in it?