The Social Security Administration (SSA) is going back to the mail, bucking the digital trend it embraced just 3 years ago. This month, SSA will again start mailing paper benefit statements to people at 5-year intervals.
Your challenge, if you choose to accept it, is to reduce undeliverable as addressed (UAA) mail by 50 percent. Okay, those weren’t the exact words, but that was the challenge put forward 10 years ago by then-Postmaster General Jack Potter.
At that time UAA mail – undeliverable because of...Read More