We all know that management mantra “what gets measured gets managed.” Hence, much attention is placed on the U.S. Postal Service’s service standards and service performance goals.
Americans are a mobile bunch. Last year, the U.S. Postal Service processed nearly 37 million change of address (COA) requests, with most of them (20.6 million) submitted as hardcopy requests.
With COA service, residential and business customers can have their mail forwarded to a new...Read More