USPS Office of Inspector General

We all know that management mantra “what gets measured gets managed.” Hence, much attention is placed on the U.S. Postal Service’s service standards and service performance goals.

Our blog from nearly five years ago about the U.S. Postal Service moving into Sunday package delivery remains among our most viewed and popular blogs. It seems Sunday delivery’s time had come and the continued growth in USPS Sunday delivery hubs certainly supports that assessment.

Have you ever bought a new outfit online but sent it back when it didn’t fit right? Then you have participated in the world of reverse logistics. A new Office of Inspector General white paper, Riding the Returns Wave: Reverse Logistics and the U.S. Postal Service, examines emerging trends in reverse logistics. It looks at the current package return services offered by the Postal Service and considers further opportunities created by this booming market.