You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.
Have you ever tracked a piece of mail and noticed it seems to be taking a not-so-direct journey? This sometimes happens when the Postal Service mistakenly sends mail to the wrong facility. But why does this happen, and how often?
The question comes up now and then: how does the OIG decide what to audit? Audit ideas come from a variety of sources. Most are self-initiated, meaning OIG employees identify potential problems by either assessing the challenges facing the Postal Service or using data analytics to flag issues. Other audits are required annually by law, and last but certainly not least, there are the ones that result from requests by stakeholders or Members of Congress.
From time to time the OIG, usually represented by the Inspector General (IG), is asked to testify before a Congressional committee or subcommittee. Our agency may be asked to testify about various aspects of Postal Service operations, our investigations into such areas as drug trafficking, or an...
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You hear about it a lot in the news lately — so many businesses having trouble fully staffing their workplaces to keep up with customer demand. While this is a fairly recent problem, it’s been an ongoing one for the U.S. Postal Service throughout the pandemic.
In order to ensure workers,...
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Today, the nation celebrates its 245th birthday. Did you know that in just a few weeks the U.S. Postal Service will mark its 246th? That’s right, July 26, 1775 — the day the Second Continental Congress appointed Ben Franklin as its first postmaster general — is recognized...
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The change of address (COA) process, which can be done online or at a post office, is important to ensure customers continue to get their mail, but this information is also vital for business mailers who rely on accurate addresses to reduce undeliverable mail. National Change of Address (NCOA)...
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The Postal Service faces ongoing cyber threats such as system or network tampering, malware attacks, and credential theft that could directly affect its customers, partners, and employees. It is predicted that in 2021, worldwide cybercrime damages will cost $6 trillion annually.
The...
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