This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.
All things considered, the U.S. Postal Service performed well in processing and delivering election and political mail during the 2018 midterm elections. But there are areas that could be improved for the general election in 2020.
In response to a request by the Postmaster General, we...Read More