U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations.
Now in its 27th year, the National Association of Letter Carriers’ annual food drive, Stamp Out Hunger, will take place this Saturday, May 11. Letter carriers will pick up canned goods and other non-perishable food left by customers in marked bags as part of this national effort to alleviate hunger for millions of affected Americans.
More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce.
As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of late delivery or missed deliveries have increased in some areas.
U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations.
Given these...
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Most people know the start to the TV show Law & Order: In the criminal justice system, the people are represented by two separate yet equally important groups… If we were teeing up the OIG for an introduction in that vein, it might go like this: The OIG mission is to...
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This sounds like a math problem on a standardized test: If the amount of mail processed in fiscal year (FY) 2018 declined by 5 billion pieces and total number of workers used to process mail declined by 5,000 career employees (with workhours also dropping by 4.3 million), how much did overtime...
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The Postal Service hires non-career employees and temporary employees to supplement its regular workforce to help reduce staffing costs. The non-career employees earn lower wages than full time staff. The turnover rate of non-career employees is higher than the Postal Service wants. Reducing non...
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