UPS and FedEx frequently attempt residential deliveries when customers are not home. After a series of failed delivery attempts, these companies return the packages to their local distribution centers, forcing customers to travel to these remote locations to collect their packages.
What if the Postal Service offered residential customers a service allowing them to use their local Post Office™ as an alternate delivery address? A delivery company would do its delivery scan at the Post Office and send an e-mail or text message to a customer telling him or her that a package is available. The customer could either pick up the package or have the Postal Service deliver it to his or her home on a specified day.
The Postal Service could charge the customer a per-package or periodic (monthly or yearly) fee, or the delivery company could offer this service free of charge. In the latter case, the Postal Service could charge the delivery company, and the customer ordering a product to be shipped via UPS or FedEx could specify whether he or she wants the product delivered to a designated Post Office after the first, second, or third home delivery attempt.
Post Offices would need space to store packages until customers pick up their packages or the Postal Service delivers them, so some Post Offices might be incapable of offering this service. Since this new service would most likely be considered a postal product, legal constraints should be limited. However, questions about access to postal facilities and security need to be addressed when exploring this opportunity.
This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).