It seems a lost piece of mail isn’t too different from losing your hat at school. In both cases, you’ll want to check the lost and found bin. For the U.S. Postal Service, that would be the Mail Recovery Center (MRC) in Atlanta, its official lost and found department. Known at one time as the Dead Letter Office, the Mail Recovery Center works to reunite undeliverable packages and letters with either sender or recipient.

Processing centers and retail and delivery units send mail items without valid addressee and sender information to the MRC, where MRC staff act as detectives. They scan and open packages in hopes of finding address information that will facilitate the delivery or return of items valued at $25 or more. If items can’t be delivered or returned, the Postal Service donates, recycles, discards, or auctions them off.

Auctions of unclaimed items are popular with the reseller community, although it’s a risk-reward proposition. Most items are arranged by merchandise in large lots, such as sporting equipment and musical instruments, and not sold individually. Potential buyers willing to travel to the MRC are given the opportunity to glance at the oversized box that contains the lot of items. However, they cannot touch, move or otherwise inspect the items before bidding. Three years ago, the Postal Service moved the auctions online in an effort to reach a wider bidding audience. It uses a contractor to run the auctions.

In fiscal year (FY) 2014, the MRC received 88 million items and processed 12 million of those valued at $25 or more. It returned 2.5 million items to customers — a resolution rate of 21 percent of researched items, or 3 percent of total incoming items. For mailpieces valued at $25 or more without a valid address, the MRC retains them for 30, 60, 90, or 180 days, depending on the mail class or special services used. Customers can file an inquiry about a lost mailpiece, and then employees search to try to match an inquiry with an undelivered item.

Our recent audit report looked at the MRC’s effectiveness at handling customer inquiries and managing items it received. We found that Postal Service sales and service associates need to better instruct customers on filing an inquiry. We also found the MRC did not track how many inquiries resulted in items returned to customers because it did not have procedures to capture and analyze inquiry data.

Also, the Postal Service did not sufficiently oversee the contractor responsible for auctioning unclaimed items at the MRC or fully log and reconcile items sent for auction, the report said.

We are looking for feedback on your specific experience with the Mail Recovery Center or auction process. Do you have any experience with the Mail Recovery Center? Do you see ways to strengthen the process?

Have you ever participated in the auction process? If yes, what works well? What could be improved?

Report a lost package.

Comments (293)

  • anon

    i have need my lost my sent mail for official used...

    Jul 30, 2017
  • anon

    We mailed between 60 and 70 personalized graduation thank-you's with pictures included on July 15, 2017 from the post office at 4420 Dressler Rd NW, Canton, Ohio - Jackson-Belden location, and as of today, July 28, 2017 NOT ONE has been delivered. We have contacted to post office and are being told that the mail goes to Cleveland, Ohio first. I understand that, however, 13 days later not one has been delivered? We were given the Postmaster's secretary's number, (330) 438-6477 to call, but cannot get anyone to answer, just voicemail. Please help!

    Jul 28, 2017
  • anon

    My sister mailed me a big box of my childhood memorabilia.It contains a large amount of miscellaneous keepsakes. Apparently it opened during mailing. I received the box with only 2 small items in it. The package was marked "Received unsealed" and "received in damaged condition". I did file a missing mail claim online with usps. My question is this: I will be in Atlanta at the end of next week. Is it possible for me to visit the dead mail center there in person to check for my items?

    Jul 21, 2017
  • anon

    the us post office does not care about your letter or package - if they did - they would hold those who did wrong responsible - they don't - and from that nothing will get solved - ever

    Sep 27, 2017
  • anon

    how can I contact the USPS Mail Recovery Center (MRC) to inquire for a package that it was never delivered to me, and in case participate to their auctions?

    Jul 20, 2017
  • anon

    I shipped out a box with 108 pieces of Lilly Pulitzer clothing and only 35 pieces showed up at the recipients house! I am missing 73 pieces of Lilly Pulitzer clothing!! that is $$1837 worth of clothes!

    Jul 19, 2017
  • anon

    You will never get your stuff back! Kiss it goodbye!

    Jul 12, 2017
  • anon

    In my case it's a guitar that cost $5000 and is not replaceable it's one of a kind doesn't matter about insurance it can't be replaced how the fuck is this possible?

    Jul 26, 2017
  • anon

    I am in the same boat. A guitar 20 plus years old 1 of 200. I saw it in Japan and had it shipped by the seller. First they say there was a house number missing on the label. It was never forwarded to my local Post Office instead it stayed at the port of entry Jamaica NY Distribution center. Now they say it was never scanned there due to a missing label. Funny thing is that I have the USPS sheet showing it was scanned and also the scanner ID that was involved. I guess someone is building up a nice guitar collection.

    Aug 02, 2017
  • anon

    I sent all my cable internet bill with my money order for $102for my cable internet and the cable company have not received anything yet.

    Jul 12, 2017
  • anon

    Lost Teal Fit bit.

    Jul 11, 2017
  • anon

    I lost my passport back in March and was curious if someone found it and brough it to the post office if there was a lost and found.

    Jul 10, 2017
  • anon

    I mailed myself a package (about $400 worth of books/textbooks) as I was moving across country. It was sent June 3rd and was expected to be delivered June 9th, and almost a month later, I have yet to receive it. Last it was stuck in Bell Gardens, CA as of June 7th. I am extremely disappointed with the lack of answers the USPS has provided to me. I have filed a complaint and talked with my local post office, but so far nothing. This process has been frustrating.

    Jul 08, 2017
  • anon

    I sent a package from Chicago to my brother in San Pedro, CA on 07/14/2017 media mail 18 lbs of books needed for his job. Last scan 07/20 in Bell Gardens. Almost a month later no sign of any movement. Filed lost package claim, multiple cases with USPS (they automatically close after 48 hrs), mail search requests, complaints with consumer affairs and with Inspector General and NOTHING. No-one called me back or send an email, just the acknowledgement that my complaints were received. A nice lady from San Pedro station called me to tell me that the package never arrived at their station. She suggested that it might be returned to me or go to recover center in Atlanta. How do I know where it's at and why? How do I recover it from GA?

    Aug 11, 2017
  • anon

    my godfather has sent me 3 money orders from Mount Pleasant right here to West Ashley we are catching hell trying to find it I think it's real sad that we can't recover all meals more quickly then we do mailman these days I'm very lazy I've given my neighbors meals that he's left in my boss they've given me mail that he left in their boss and it's not our job we have check to see if the money orders were cash and they haven't so how can I retrieve my mail to come to me they're helping me pay my bills thanks

    Jul 06, 2017
  • anon

    I'm experiencing the same problem as a lot of the people on here. The package was undeliverable both ways. I ship a lot of packages and never have delivery issues until I ship something extremely expensive this happens. It's at the MRC just sitting.

    Jul 03, 2017
  • anon

    954616511117083003626 Mailed a package in late March going from PA to Miami. Arrived at Jersey City...left Jersey City...and has never been seen since...after many inquiries. Please find it.

    Jul 01, 2017
  • anon

    The package I sent to my grandson for his birthday was suppose to arrive May 26th. On June 5th after initiating a search inquiry I received a message on my voicemail stating that the package was sent to the Recovery Center in Atlanta. We have filled out 2 mail recovery forms to date but have yet to hear about the status of my package. My question is--if you can identify the sender, and probably also the addressee, from the tracking number--and you know the package ended up at the recovery center, WHY?? Is it taking you guys so long to find it and get it back to either myself or my grandson??? It's already June 29th. Doesn't the post office know what they're doing anymore? Or do your employees just don't care? No wonder you are losing business to Amazon, UPS and FedEx. You have definitely lost my confidence as I'm sure the confidence of the public.

    Jun 29, 2017
  • anon

    I left my debit card in the stamp machine, have tried calling 972-386-3440 for the Post Office on Noel in Dallas 75240, no one answers. I need my debit card!!!!!

    Jun 28, 2017
  • anon

    I shipped out a box of my books on June 5th from Oklahoma to Connecticut, about a third of my library. The other two boxes are still waiting to be sent out. The box was supposed to arrive on the 12th. Instead, today I got an envelope with a letter saying the package had been damaged, and a square of cardboard cut from the box! No books to be seen! What the hell happened? Where are my books? How could forty pounds of books have been damaged so badly all they could send me was a scrap of cardboard that literally fit in a standard letter envelope!! The worst part is, I didn't think it was necessary to make an itemized list of my books before I mailed it out, so I have no idea which books are lost and which are back in Oklahoma still waiting to go out, so I can't put anything in the 'lost mail' form except 'forty goddamn pounds of books!' Are my belongings, some of which were personally inscribed gifts from my father from when I was *four*, going to end up donated or destroyed?? This is unacceptable and I need to know what the h*** happened!

    Jun 27, 2017
  • anon

    I feel for you Elizabeth. I ordered some Auto mechanic manuals back in Dec 2016 with signature receipt required. Manuals are not cheap (6 volume set at about $100 a manual). It made it to the Bell Gardens, CA facility and they were never to be found after that. I did the whole lost package and tracking process as directed by customer service. Unfortunately, that was a waste of time. Periodically I get an update. To this date, the package was never to be found and the tracking number still shows in transit. I Googled that particular facility and they have a history of lost packages. Hmmm, interesting. Not sure why an audit of that facility isn't done. When you have a lot of high value ticket items missing, that should trigger an alert or something so folks can see what is going on. I know a lot of mail goes through facilities, but when you count on stuff being there to do your job or a important gift, you expect it to get there. I no longer use USPS for important items. I use FEDEX where I have a bar code, I can see it and know it made it. I have never had an issue with them or UPS for that matter. This whole situation just rubbed me the wrong way. What adds insult to injury, the standard blurb replies in this thread from the monitor is that this is not the department which cares for these issues. I guess I shouldn't be surprised. It is the proverbial pointing the finger, it isn't me/not my department. Go over there. Got it. You go there, wait over 45 min to speak to someone (after going through a ridiculous IVR system), and you get the whole fill out the form by someone who is less than enamored you are calling. Yes, I got that person that made you feel like you have just wasted their time or you're making them late for their break. Then nothing really happens...a few emails are sent to kinda make you feel like something is being done but really it is like you're being waited out. No escalation/next level examination/investigation, no resolution, no real help..."I can help you with that" customer service really doesn't exist. That is a virtual dead end by design. SO, a suggestion, why doesn't the IG inspect lost rates and see if there are centers that are historically high in losing things. ID ways in which to prevent those lost items. A large volume or pattern of high value items missing in a facility might suggest poor training, equipment or imagine...fraud. Hopefully not but who knows. Then you can audit customer service and give a report card on that and ways to improve. I can tell you, there is a LOT of growth potential that could be found in that space. Just a thought. I know....to add insult to injury, the reply to my post is going to be the standard...not my department, call 1-800.... Only saving grace is my local post office folks have been great.

    Jun 27, 2017
  • anon

    Hi Elizabeth, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website

    Jun 27, 2017
  • anon

    While I respect that you read and replied to Elizabeth's comment, I can honestly say that our local post office can rarely tell you anything regarding missing mail /packages. I mail a lot of packages, and I have problems often, it is most always gift cards that don't arrive to destination. I have also had several gift cards and debit / credit cards that have never arrived to my personal address, and EVERY single time I have called in to speak with a customer service representative , I am on hold for 45 minutes to 2 hours just to talk to a live person, and once they open an investigation, you rarely hear back from anyone in a reasonable amount of time, if at all. I sent a gift card several months ago to a neighboring state, it was supposed to arrive in 2 days and it did finally arrive , but it took 4 weeks and NO ONE could tell me anything during that time and not one single call back to notify me of progress, changes, etc. The only call back I received on the investigation was 3 weeks AFTER the pkg delivered , and they were just telling me that they couldn't find my package...now you tell me... what is wrong with this picture?--the package had delivered BUT 3 weeks later, they still didn't know it had delivered. The service seems to be getting worse. Maybe it is time to clean house in some postal mail centers and service locations? I actually have a pkg missing as we speak-- a gift card sent out on 9/7/17, was supposed to arrive by 9/11... still hasn't arrived and the tracking info is "all over the board" - for 4 days now, it has once again been in the city it is supposed to deliver to, but tracking info hasn't changed and no one knows where the pkg is. I can certainly understand why USPS is losing business to fed ex and UPS. I will close with saying that our local post office has some wonderful( short staffed and overworked) employees, as i am sure everyone location does. The bottom line is ... the delivery issues, and lack of USPS involvement in rectifying these issues, seems be getting worse instead of better :(

    Sep 26, 2017
  • anon

    Hi OIG Blog Moderator. Is someone actually read the comments? Looks like all OIG posts are a cut and paste standard blurb that adds no value or assistance to those since many have already said they've followed those instructions. What have you or what can you do to get folks past the dead end route of customer service once they get no response or recourse? No one from USPS has been able to advise what happens after you've done all you can do? What or who is the escalation after that? How is it that things like a trombone mouthpiece with a man's name engraved on it end up at a USPS auction when clearly he put in a claim with a description. Why wasn't that easily matched up by USPS and sent to him vice him finding it on eBay? Who is actually looking into these issues since they don't really seem to get resolved. Are you at least referring to some workgroup or consumer advocacy within USPS to get something in place or clean up the shortcomings? Folks need real help. They are frustrated.

    Jun 27, 2017
  • anon

    Hello, Sorry to bother you all. I was wondering if this branch of USPS deals with lost International Packages? I believe it is in the US, as three of the four packages were delivered, and it has left the country of origin. I have researched online and found claims from people with similar problems saying that it made it stateside, but was stuck in claims, or had yet to be scanned through - but this one package has yet to arrive over a month after the other three. Is there a phone number I can call to request a search? Or would the Lost and Found possibly have it? I have some gifts in there from people that I'd received, and I would love it back. Thank you.

    Jun 24, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    I filled out a Mail Recovery Center Search Request and handed it in at my destination P.O. 6/2. I'm so sad to have lost all those books, some were goodbye gifts when we moved, two I was going to send in behalf of a recently-deceased friend who ordered them and died before she could pay for or give them, the others were new hardbacks and paperbacks, not yet even read. At the time of loss, I only recalled two titles ... but hoped that woud be enough for an ID (they were two copies of Dag Hamerskold's "Markings") -- We were in the middle of moving and now I do recall two more books in that box. Why couldn't they ID my box from the two I recalled ? They would have known the weight (10# 11.6 oz), that it was last tracked in Des Moines 5/24, and that it had the pair of Dag Hamerskold books. How did the entire top of the box even get ripped off !!!! I am a VERY CAREFUL wrapper. The To/From/postage parts got returned to my son in St. Louis where I shipped it from. The record shows it was sent to the recovery center 5/24. They were expected ~ 5/26 but I didn't think to wonder where they were until 6/2, with the Memorial Day weekend in mind. I am SO SAD about this. I have been a big supporter of the USPS but now I'm wary. Tracking # 9549 0125 0627 7139 0830 01 I can't even update my inquiry with the other titles I recall now. I apparently won't get any contact back from my inquiry. I have no way of contacting the Recovery Center that I can detect. I can't even try to find the books by title at a postal auction to buy back my own things ...because it sounds as if all would be in lots, and no auctions are listed anyway. So sad about this, and totally helpless to do anything as far as I can tell except send this comment/plea. Clara Pincus

    Jun 23, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website

    Jun 23, 2017
  • anon

    I am not getting any of my mail forwarded to me at my new address and I spoke to the post master and she said every thing is fine and I know its not cause I have sent mail to my old address and it is not forwarded to the new address. What can I do to get my mail?

    Jun 22, 2017
  • anon

    Hi Jim, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website

    Jun 22, 2017
  • anon

    In April we stayed at a Best Western Hotel in Bellingham Washington.i forgot my hearing aid and after talking to the front desk employee she said she would send it. The envelope she sent it in arrived but was torn and no hearing aid was in it. We have tried to get them to look into it with no avail. I phoned your post office in Bellingham and they said all lost items are sent to a central place and maybe it is there it is small and will have no identifying mark on it would it be possible to look into this and see if you can find it. Julie disney

    Jun 09, 2017
  • anon

    I received the following e-mail on May 28, 2017. : Dear Donald Allan, Thank you for using USPS.com. The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s). Search Request Details: Request Date: 05/13/2017 Reference: Search ID #2026165 Tracking Number: 2002442545 We apologize for any inconvenience and thank you for your patience. Thank you for using the U.S. Postal Service®. I still have not received the parcel, or heard anymore about it. I can track it online up until the date May 3, 2017, when the package was transferred from UPS Mail Innovations to the sorting facility in Opa Locka, FL. I can find no information after that date. Is the parcel in Opa Locka, or has it just disappeared? Thank you. Sincerely. Donald Allan

    Jun 07, 2017
  • anon

    Hi Donald, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website

    Jun 08, 2017
  • anon

    The package that I mailed on 5/19/17 is lost. I filled out the "lost package" info online and received a search I.D. number. I have since found out that my package that was on its way to Tacoma Wa. made as far as Federal Way Wa, where it was scanned in but the mailing label was missing. They say it is probably now in Atlanta. I would like to update my original description of the package with more details of the contents. How do I do that? Should I contact someone using my Search I.D. Number? Please Help!! These are one of a kind art pieces!

    Jun 05, 2017
  • anon

    The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 07, 2017
  • anon

    Hi. I mailed a large box at 35lbs that contains a horse saddle from Colorado to Maryland. The recipient was supposed to receive on 5/25. She hasn't and we know that the package ended up in Atlanta marked as undeliverable as it still gets tracking updates as has a tracking number associated with it. The supervisors in Colorado are working on this and i and they have filed a lost item claim with that address this package should be sent. So they should see this right when tracking/scanning the tracking number since it's sylll attached to the package? How long should we expect and why can't I get in touch with someone in Atlanta to let them know where to send this box!!???? It's so frustrating. I assume they will do the right thing, right? This is a $2800 item!

    Jun 03, 2017
  • anon

    Hi Amanda, thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service.

    Jun 05, 2017
  • anon

    My social security card is lost and i need it.

    Jun 02, 2017
  • anon

    Hi Richard, thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service.

    Jun 05, 2017
  • anon

    Here is an example of MRC waste, and a suggestion on how to fix it. In December 2016, I put in a request for a search for missing priority mail that had a tracking number and was supposed to be delivered in two days. In January, the mail, which had been sent across the country twice, finally appeared. I then tried to cancel my search request, but could find no way to cancel it. Now, almost six months later, I continue to receive emails from USPS.com saying "The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s)." I just received a new email today. Why can not the MRC follow the tracking number which I provided, and discover that the mail has been delivered? That seems a simple step. And then, why not provide a way for the customer who initiated the request to cancel the request? The current method is a waste of your time and of the taxpayer's (my) money.

    May 28, 2017
  • anon

    An acquaintance had shipped a very valuable trombone mouthpiece and it was lost in the mail. He filed for insurance and got around 1/4 of the item's value. Now, less than two months later, he has found his mouthpiece listed on Ebay. It's clearly his--it's a prototype with his name engraved on it. The seller claims to have bought it at a USPS auction, and will not return it to him. Does he have any legal recourse other than trying to win the auction? Isn't less than 60 days insufficient time for a lost item to be sold at auction? Thanks

    May 27, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    May 30, 2017
  • anon

    I have send my Indian passport to Canadian visa office at New York for Tourist visa stamping on 29/417.they received it on May 1st. After Visa stamping they dispatch my passport on 9th MAY 17; Till now I didn't received. It is a prepared envelope.I dont have traking number for my mail, I also visited local USPS they said they don't have any where is my mail. I dont know what should I do know. I'm planning to go india in August on my university break. Plz help me

    May 26, 2017
  • anon

    Hi Abdul Farooq, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 800-275-8777, or file an online complaint with Customer Service.

    May 26, 2017
  • anon

    I have a royal blue hardside Travelers Club bag with my property inside which was insured for $500. I filed a claim which was denied due to lack of proof of value of items inside. My bag has been lost for over 6 months and I expect to be compensated. Do you have the phone number for the Atlanta Mail Recovery Center? Message me back. Thanks.

    May 25, 2017
  • anon

    Hi Scott, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service.

    May 26, 2017
  • anon

    My prepaid priority airway mail has been missing since more than month now . The last scan on it was on April 29 at sorting facility in Tampa ,FL 33634. Looks like items continue to disappear from this sorting facility and USPS continues to take no action for the same. Priority mail for no reason was marked as non-deliverable and routed to this sorting facility. Seems there is scam running where people don't scan the mail image purposefully and then route to this facility with malicious intentions of stealing/selling it eventually. I know i should already consider my package lost since its almost month now and all efforts were in vain after raising missing mail search request along with follow up -[Customer Care and Consumer Affairs]. Please dont scam people in-spite of shelling good enough taxes from their pocket.

    May 25, 2017
  • anon

    I can relate this Tampa Fl location seems very fishy I am losing my mail sent from this location many times and no one has helped me with this. My mail departed this location a week ago and still no one can find my 2 day package. This seems to be happening from this location a lot

    Jul 10, 2017
  • anon

    Hi Abhishek, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 800-275-8777, or file an online complaint with Customer Service.

    May 26, 2017
  • anon

    Hi, I was supposed to be receiving a letter from a dear friend, from California to Virginia. It was sent on the 15th of May. It is now the 22nd of May and I still have not received it. The letter was not insured, nor did it have a tracking number. It was a First Class letter. Its value was of less than $25, but the mail does have sentimental value. How should I go about finding it?

    May 22, 2017

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