Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Yesterday I received a notice of my stimulus checks and it was not delivered on my mailbox.# Wake forest NC

    Apr 02, 2021
  • anon

    I also received in informed delivery a scan that said"your economic payment should be arriving soon, today. 4/3/21 got to mailbox got something from the irs alright excited, opened it up it was a freaking letter, telling me about the 2nd payment I received. Now, I'm concerned. Are they thinking this is my check? It's just a piece of paper. Depending on this check ver disappointed.

    Apr 03, 2021
  • anon

    Anyone from indiana gotten there 3rd stimulus check in mail yet? Does it always show up in ID or will stuff come sometimes without a notification from ID

    Apr 02, 2021
  • anon

    mines showed up on ID AS OF MONDAY STILL HAVEN'T RECEIVED IT ND TODAY IS FRIDAY....

    Apr 02, 2021
  • anon

    Me too! I don't know if I should feel better or worse that I'm not the only person this is happening to. My scan showed up on Monday 3/29/21 and it's not Friday 4/2/21 and nothing.

    Apr 02, 2021
  • anon

    my scanned on the 29th and nothing I don't understand the mail is always there when its on my ID I hope they didn't put it in someone's box

    Apr 05, 2021
  • anon

    Anyone from indiana get there stimulus checks in th mail yet? And will it still arrive in the mail even if nothing shows up on informed delivery?

    Apr 02, 2021
  • anon

    Update: On Friday March 26th I had a scanned image of mail that looked like stimulus check, that mail never arrived. I also had missing packages that never arrived on Monday March 29th. I finally tracked down these packages to a different house, different street but same number as mine. The owner said there were no envelopes for me though. I stumbled across this blog and felt saddened to see other people in the same boat as me, so left a comment. Today April 2, I have another informed delivery scanned image, that also looks like stimulus check, but in a weird way without my address on it. So confusing, and keep living with hope that this check is coming and didn't get lost on Monday 29th after all. Either way, the Get My Payment Tool says mailed out on Friday 26th. The IRS website says wait 4 weeks to make a claim for Trace Payment. If we are lucky they will re issue lost checks, but most likely will do a credit on next years taxes. That's if the check or card or whatever they sent didn't get spent by someone else. What a palava! Beyond stressed!

    Apr 02, 2021
  • anon

    It shouldn't be so easy for someone to steal a card and just use it, or steal a check and I'm assuming sign it over to themselves, and there is nothing that can be done if it is used by someone else.

    Apr 08, 2021
  • anon

    Informed Delivery App shows Scanned of mail from US Dept of Treasury on 3/29/21. Its addressed to Valued Citizen 123 Anystreet Anytown USA So confused as what this is.. ?

    Apr 02, 2021
  • anon

    Mine showed the same way and it was the actual check.

    Apr 03, 2021
  • anon

    Thank you all..Today is April 7, still no check

    Apr 07, 2021
  • anon

    Me too. Hopefully I get mine. I'll post later n let everyone know what happens. There's two letter that are from the IRS that say 123 street or whatever it was...smh. good luck

    Apr 03, 2021
  • anon

    It’s most definitely your check. Mine said the same thing on informed delivery and I went to get just now. it and it’s the actual check. You will have it today when your mail runs.

    Apr 03, 2021
  • anon

    It’s your stimulus check. My boyfriend got his March 23 and the scanned image of it said the exact same.

    Apr 02, 2021
  • anon

    I received the same thing from Informed delivery. Have yet to find any info in regards to that only stumbled upon this forum.

    Apr 02, 2021
  • anon

    Still no check or debit card from IRS and I have been checking the mailbox everyday .Every piece of mail that shows up on informed delivery has come to my mailbox except for that piece of mail..? Its been a week ..

    Apr 04, 2021
  • anon

    I can't figure out why a check takes months to deliver but a bill can go around the world twice and still be their in three days.i think its time to let Amazon deliver the mail.

    Apr 02, 2021
  • anon

    I got my 3rd stimulus check today one day after getting the informed delivery notice good luck to everyone it had me worried

    Apr 01, 2021
  • anon

    Was it a check or a debit card? I’m afraid my ex is searching my mailbox everyday looking a card

    Apr 05, 2021
  • anon

    Did your scanned image show your name & address or the 123 Anystreet Anytown, US?

    Apr 05, 2021
  • anon

    Did your informed delivery notice look exactly like the check? Was your name and address on the image?

    Apr 03, 2021
  • anon

    what did you check look like when scanned

    Apr 02, 2021
  • anon

    Informed delivery showed a mail from IRS but we did not get that letter today.

    Apr 01, 2021
  • anon

    I am in the same situation mine was sent out from IRS on the 26th of March and showed up on my inform mail app saying it was scanned and delivered.. I went to post office and he told me that they have had a lot of problems lately with mail getting jammed in the machine and then just tore up and thrown away lmao!!! Basically what they are doing is telling you is getting lost in the mail and they are activating the cards stealing them and spending the money.... Whoever works at any post office obviously knows that that is a stimulus payment on a card because it says right on the envelope... People at the post office are pocketing them and activating them bottom line

    Apr 01, 2021
  • anon

    I think it's a horrible idea to put that there's an Economic Impact Payment card in the envelope. Any of the crooked shady people working for the USPS can take the card and how would anyone ever know!! Been waiting on mine since last Tuesday.

    Apr 03, 2021
  • anon

    I got a email from informed delivery that I had a piece of mail that had no image. Could that have been my stilums check.

    Apr 01, 2021
  • anon

    Thats what mine also says today, 4-3-21. I sure hope it's it. It would make sense. They can't give check numbers away. Someone could get it and copy the image. Let's keep our fingers crossed.

    Apr 03, 2021
  • anon

    I believe the post office is doing stuff with our refund and stimmy mail no lie

    Apr 02, 2021
  • anon

    Is that your stimulus ? I got the same today

    Apr 02, 2021
  • anon

    The stimulus is not going to come with a 1234 value customer it’s only a Ad they suppose to send out so stop the lies about receiving it because I have the same Ad in Monday’s mail so I went to my Post office n they said it’s only advertising ur check or card will have your name and address on it

    Apr 01, 2021
  • anon

    There's no chance that the postal service is obscuring the address to keep people from stealing information?

    Apr 05, 2021
  • anon

    I’ve received this same ID letter with valued citizen but have not been able to to find out if that was supposed to be my check pls tell me

    Apr 04, 2021
  • anon

    Well thats not true because i got my check but my boyfriend didnt and it showed two of those envelopes with 1234 bla bla so how do we prove with no name

    Apr 03, 2021
  • anon

    Me and my husband check showed on informed delivery but only one was present for pick up

    Apr 01, 2021
  • anon

    Same thing happened to us. our checks were scanned to be delivered on the 30th and my check was delivered but my husband's wasn't.

    Apr 01, 2021
  • anon

    Informed delivery showed I was to receive 2 pieces of mail on Saturday March 27, 2021, both happened to be bills that that I get around that time of month, nothing delivered so I waited until following Monday and again Saturday mail not delivered. I did get the Monday mail that informed delivery said I would be getting. This is not the first time this has happened not only with mail but also packages. They did track down my package the same day, it was delivered to wrong address , as for the missing mail I received one piece two weeks later. I did contact the local postmaster and gave him the information on Monday the 29th and he was to get back to me, it is Thursday April 1, and again no mail or information from him.

    Apr 01, 2021
  • anon

    Seeing all these complaints about missing stimulus checks is just horrible.I’m on the same boat but they’ve messed with the wrong one. I will be reporting Usps to anyone that will listen, senates, irs, the news etc... this stops now it’s ridiculous

    Apr 01, 2021
  • anon

    Please do!!! News, IRS, Senates whatever can help. Samething with me. I feel in fact I know they are stealing our money only. I get every other piece of mail scanned by ID but money never shows up. They say it's missing, did you move, all these stupid questions when they know what is going on. I ask the carrier she said my mail will be there. My stimulus was sent out on the 26of March still nothing. I'm so feed up I've contacted the post master's and put in a claim but it's an inside job. We need like law enforcement or someone over them to investigate. I need that money. I'm facing evictions and I need any time of money. I'm so angry because it's wrong. They make enough money why steal from the poor? YAHWEH will make them pay one day!!

    Apr 03, 2021
  • anon

    Let me know if you get it same thing happens to me

    Apr 01, 2021
  • anon

    Our tax return was scanned for Monday delivery and it’s now Wednesday and still nothing. It’s always been accurate. Made report the same day it was not delivered now have to wait 3-4 business days to get a call back from the USPS. I called the IRS to report but they said I have to wait 4 weeks. Very frustrating!!

    Mar 31, 2021
  • anon

    Same here. Ours was scanned for 26th and still no check. Local post office says it could be 5 business days to receive scanned mail. But what I don’t understand is why would EVERYTHING else show up besides my refund check.

    Apr 01, 2021
  • anon

    Exactly the same thing supposed to come yesterday with other mail nd everything but that

    Apr 03, 2021
  • anon

    Same here scanned mail on 26 still no check

    Apr 02, 2021
  • anon

    Happens to me 2 today let me know if u get it

    Apr 01, 2021
  • anon

    This EXACT thing happened to me today! I got everything EXCEPT my check

    Apr 01, 2021
  • anon

    Informed Delivery has been telling me I have mail for 2 weeks and there is NOTHING in my mail box. I never got my second stimulus even though it showed up in my dashboard..I did receive mail for someone who has been dead for 6 years and that was on my dashboard the same day. Same deal now...the check for the stimulus is in my dashboard and I have not received a single piece of mail for 10 days...not even junk mail. I gotta wonder if they're using this system to scam or rob people.

    Mar 31, 2021
  • anon

    Monday the 29th informed delivery said i would be receiving information about my eip.And since I've had informed delivery i have always received every piece of mail later that day.But I have not seen this one piece of mail. Any reason why it is taking longer than all of my other mail?Thank you for some feed back.

    Mar 31, 2021
  • anon

    I checked the wheres my payment and it stated that the check would be mailed out on the 26th, it is now the 31st. I looked at my informed delivery and it shows scanned last Wednesday when I saw it the address portion show mail to Anytown USA but it was an envelope from the economic payment Philadelphia, pa. but that was not in my box all other mail from that date was there. . My brother was showing the 19th and received his 2 days later. I submitted did not receive this piece of mail but no response. what is the deal.

    Mar 31, 2021
  • anon

    I am having the exact same issue as you. IRS site says to be mailed on 26th, and informed delivery from usps showed it was supposed to be delivered the last few days but nothing... it looks like it's a fake picture if a piece of mail (the stimulus envelope). Where as normal mail is an actual photo of the piece of mail coming. Idk but feel like someone spit in my face. Tease me about getting what everybody else is getting is worse than just hearing nothing at all.. thanks government

    Apr 01, 2021

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