Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Hey, I'm going through the same thing. My informed delivery said I had 3 pieces of mail today two from department of treasury. Nothing came not one piece of mail. My question. Have you received anything yet and what steps have you taken?

    Apr 05, 2021
  • anon

    Missing stimulus check. Showed up on informed delivery mondayand still nothing today. It’s been 6 days

    Apr 04, 2021
  • anon

    Mine shows image on March 26th still no check getting other mails.. really frustrated almost 8 business days now

    Apr 05, 2021
  • anon

    I'm going through the same thing mail date of 3/26 informed delivery showed it on 4/5 have not received.DID YOU EVER GET YOURS OR HAVE MORE INFO

    Apr 08, 2021
  • anon

    Make sure you click on DID NOT RECEIVE THIS PIECE OF MAIL In your email confirmation, and call the USPS to make a physical claim. There is a process that they must go through, and the carrier will definitely be notified that a claim is made against him/her, and will attempt to figure out the situation if they are not at fault, or deliver your mail if they have been withholding it. When calling to make a claim, they can be very rude, but stand your ground don't take this lightly. Same thing has happened to me with latest stimulus. Set for arrival on 4.1.21. Everything arrived in my mailbox EXCEPT for the stimulus for my family and I, same thing on 4.2. Ultimately, something needs to be done with bringing awareness to this issue seeming that this is happening all over the world.

    Apr 04, 2021
  • anon

    Wow! These are not coincidences. I had scanned mail that had my brother's stimulus check scheduled to be delivered April 3 along with some other bills of mine. My bill mail came but his stimulus check did not! So, you deliver some mail and not the rest. There's some fraud going on here.

    Apr 04, 2021
  • anon

    same thing happened with me my check was scanned in last monday! and i still did not get it

    Apr 05, 2021
  • anon

    Same thing happened to me. Mines showed up Friday April 2 but never delivered. Everything else was delivered except that and here it is the 7th and still nothing

    Apr 06, 2021
  • anon

    My stimulus card was scanned to have come today and a few other pieces of mail. But nothing made it to my mail box AT ALL. I'm so upset how can I trace my mail?

    Apr 03, 2021
  • anon

    I have informed delivery. April 2 it showed I was to receive 5 pieces of letter mail. None of them were delivered and none of them were in my mail April 3. So which one of my neighbors has my mail? There was a check in one of those letters!!

    Apr 03, 2021
  • anon

    Did anyone who had Informed Delivery, scanned stimulus check for Friday March 26th turn up yet? I think I have to accept there is no chance mine will turn up. What I thought was a strange scanned image from IRS that gave me hope again for Friday April 2nd, it was actually just a letter about economic payments. It's amazing how my check disappeared from USPS post office on the way to my house....and other people commenting here, same scenario. If they sent it as one of those debit card thingies, then I think now there is an elaborate scam going on, maybe they are too easy to activate. How will we prove to IRS that it went missing and that we didn't cash it? So IRS website says we have to wait 4 weeks before they can initiate the Payment Trace thingy. Then we have to wait up to 6 weeks for the results and their next steps...whatever they may be. So I've had to accept mentally that I can't rely on this money now, but I'm frustrated every day.

    Apr 03, 2021
  • anon

    Same thing here. We had all mail except the stimulus Check addressed to “valued citizen and 123 Any street”, delivered Friday 4/2. No sign of it since. I did check the “did not receive” box and still nothing. We have 4 children, and back when cards were sent out for food due to schools being closed down, we only received 2 of 3 for the kids in school (one is a baby). We never did receive the card.. which was valued at about $360. Needless to say, I’m really worried that check is not coming. At all. We were depending on that money to help catch up so many things.

    Apr 06, 2021
  • anon

    mine was scanned in on 03.29.21 and i still didnt get it im so upset

    Apr 05, 2021
  • anon

    What do you do if your address cant sign up for informed mail to get your stimulus check tracked

    Apr 03, 2021
  • anon

    Informed delivered said letter addressed to Valued Citizen at 123 any street was arriving on 4-2... It did not:(

    Apr 03, 2021
  • anon

    My check was scanned in the system. Some odd reason I check my mail box. And I didn't receive it at all. Im about go down there this Monday and see what's going on.

    Apr 03, 2021
  • anon

    Same here. I had a missing birthday card with cash disappear inside the post office about a year ago. Signed up informed delivery and it’s clockwork until stimulus and a bank card being delivered went missing on April 2,2021. Why does money always disappear but every other mail piece get delivered as pictured like clockwork.

    Apr 05, 2021
  • anon

    So the letter from the treasury with a fake address on it.. Can anyone confirm if its a check or not?.. I read elsewhere that it is but have read alot on here that its not.. Please anyone that has opened one with this issue please respond. Thank you

    Apr 03, 2021
  • anon

    Informed delivery showed mail from U.S. Department Of Treasury Bureau Of The Fiscal Service , Philadelphia Pa with 123 Anytime Street. It was the actual stimulus check.

    Apr 03, 2021
  • anon

    Is this the pic you had on Id that said valued citizen anywhere street and when it came to your mail box it had your name on it

    Apr 05, 2021
  • anon

    It said And showed in informed delivery that my stimulus check along with 2 other prices of mail were going to be delivered today but I never received them and instead received adds in the mail. Where is my stimulus check ? Does this mean that the postman only delivers what he/ she wants and keeps the rest for another time ! The maul used to be dependable

    Apr 03, 2021
  • anon

    Same experience as many: Told EIP3 would be mailed 3/26 Informed delivery showed "anytown US" image for April 2. April 3, still no check

    Apr 03, 2021
  • anon

    USPS Informed Delivery indicates My IRS mail scanned on March 17th and it is now April 3rd and still no sign of my mail... What is going on with mailing system? are we living in 3rd world or what?

    Apr 03, 2021
  • anon

    On 3/30 Informed Delivery said to expect an EIP card soon. The IRS GMP showed that I would have money sent on 4/2. Nothing in the mail today and I am praying that USPS did not steal my card!!!

    Apr 03, 2021
  • anon

    Did you ever receive your stimulus payment card?

    Apr 16, 2021
  • anon

    IRS said send out March 17 and USPS Informed Delivery showing mail from IRS on March 18. I haven't received anything from IRS... what is going on with the mailing system.. are we living in 3rd world or what?

    Apr 03, 2021
  • anon

    How to sign up for informed delivery

    Apr 03, 2021
  • anon

    My informed delivery says my mail is there I received all the mail shown except for one piece so why is my mail not there. What’s the purpose of having a tool that is insufficient of working I don’t understand this at all

    Apr 03, 2021
  • anon

    Same thing happened to me, my stimulus was scanned to be delivered 4/2... all other pieces of mail was delivered except that one. 4/5 still nothing

    Apr 05, 2021
  • anon

    I have informed delivery and it said I had mail coming from the treasury department today and it was not delivered but I got all my other mail that said was coming expect this mail so what is really going on?

    Apr 03, 2021
  • anon

    The same thing I’m going through

    Apr 06, 2021
  • anon

    March 30th informed delivery showed my EIP card and other items. Everything was delivered except the EIP card. 5 days now and nothing. Post office tells me keep waiting. I watch the mail man each day and have cameras. It has not been delivered at all. Funny how everything on informed delivery gets delivered just the stimulus eip is missing.

    Apr 03, 2021
  • anon

    Yes I received images too Today I gotten image in photo mail of that same paper getting hopes up.thats the sad part.people in office really helping us right.while they All living high on the hog.i still haven't received mail yet .just seen everyone on here schedule mailed from 3/26/21 got same letter.

    Apr 03, 2021
  • anon

    So yesterday I had something show saying an economic payment card on behalf of the IRS treasury is arriving soon to your mailbox and it says 123 valued citizen does this mean I will be getting my stimulus soon?

    Apr 03, 2021
  • anon

    Informed delivery scanned 4 mail items to be delivered today including stimulus payment, yet I received everything BUT stimulus envelope in today's mail, yet in the over 2 years of received informed delivery mail info there's only been THREE times I didn't receive all mail listed including today for my stimulus payment, 3 weeks ago for a class action settlement check I still haven't received, & last September for another class action settlement check I've also never received so CLEARLY somethings up & it's NOT GOOD! BS all the way around. EXTREMELY frustrated & angry...

    Apr 02, 2021
  • anon

    I received an email for my informed mail delivery yesterday showing that I should receive my stimulus check 4/1/21. It did not arrive. I checked with today’s mail and it was not there. My father that lives two blocks from me got his stimulus check today. What happens to the mail that shows its scheduled for delivery and it doesn’t make it there? That piece of mail was a life line my family desperately needed. I’m super frustrated.

    Apr 02, 2021
  • anon

    Same here. I received scanned image of check or ad. Still nothing in the mail. Irs says sent out March 26.

    Apr 03, 2021
  • anon

    Did anyone received stimulus after showing scanned image on March 26? It’s been a week now I haven’t got still

    Apr 03, 2021
  • anon

    been a week ago this past Friday informed delivery showed mail from us treasury still over a week later haven't received it...irs mail date is March 26th all.other mail came except one other piece of mail addressed to my landlord but my address what in the world is going on I don't trust the post office!!!!

    Apr 10, 2021
  • anon

    Hi, this happened to me last check. So, the informed delivery picture means it was received at the mail hub. It doesn't mean the mail is at your post office. I just had to wait a few days later. Unfortunately for me it was a Saturday I got the informed delivery and that following monday was a holiday. It came tuesday evening at 830

    Apr 03, 2021
  • anon

    So I got the image on April 8th, today is the 9th, how long do i have to wait?

    Apr 08, 2021
  • anon

    Thank you for hope in this process! I’ll keep looking in the mail!

    Apr 05, 2021
  • anon

    Same here! Very frustrating.

    Apr 03, 2021
  • anon

    I received an email on 3/29/21 showing that we should have received our stimulus check as well. It did not arrive, along with a package that was set to arrive that day. My package was actually marked RTS. I checked my mailbox and received nothing. 3/30 the package randomly appeared but no check. I asked our mail carrier and he said he was off the previous day and it may have been sent back to sorting. It is now 4/2/21 and still no check. I'm frustrated but mostly nervous of mail theft.

    Apr 02, 2021
  • anon

    Same thing happened to me with the second AND third stimulus. Both were stolen and used. Both had also been scanned into the system with informed delivery but never made it.

    Apr 02, 2021
  • anon

    I have the similar issue

    Apr 02, 2021
  • anon

    I think those scanned images that we got today with Informed Delivery, from Department of Treasury without our names and addresses is some kind of weird Ad or notice to let us know we'll be receiving letters from IRS telling us they sent us our checks......accept....most of us on here didn't actually get our checks! Not funny is it. So when I first saw it I got my hopes up, but I shouldn't because I already know I saw the informed delivery scan image on March 26th of the check. I can't believe how many people have seen a scan and never got their check. It's too much weird coincidence.

    Apr 02, 2021
  • anon

    so what was it?

    Apr 05, 2021
  • anon

    I received that scan. It was a generic scan of an official IRS communication. I thought for sure it was an ad. It was my check. It came the same day that my scan showed up in my email. My theory is they send the generic scans to protect our identity. This is in Tampa, FL. Just stay vigilant and check your emails often. Prayers that we all receive our money soon!

    Apr 03, 2021
  • anon

    Its most likely due to misdirection, t seems to be happening more often lately, ESPECIALLY to those of us who live in multi family complexes. Just this past week I received 2 EIPs, 3 pieces from CA DMV, 2 from the county along with various other pieces of mail that were not mine. Luckily 3 pieces I was able to return to the correct recipients, returned others to USPS. Yesterday's Informed delivery image showed 1 piece of mail but could clearly see several other pieces of mail behind the one. I have also gotten scanned images of a neighbor's mail same address different unit #. I would imagine USPS employees/ carriers are under tons of pressure from the unprecedented flow of mail the stimulus has generated as to the misdirection.

    Apr 02, 2021

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