Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    I have a mailed date 3/26/2021 for stimulus. Informed delivery notification 4/1/ 2021 today 4/7 And no stimulus check. If some is monitoring this please respond to our issues. We need you to communicate with us Mary Holst

    Apr 07, 2021
  • anon

    Hi Mary, As most of us are experiencing I am also awaiting my stimulus check through mail. Received a picture of the stimulus check on Friday 5/9/21 however it never arrived. Of course everything else on informed delivery did though. Any update on yours by any chance? I’m crossing my fingers for all of us to receive them soon.

    Apr 11, 2021
  • anon

    Do u ever receive it? I'm having the same problem informed delivery showed my stimulas to be in box on 4/1/2021 but irs now 4/11 and still nothing

    Apr 11, 2021
  • anon

    I got an informed delivery message saying my stimulus check was arriving soon which was April5 it was scanned showing the it was arriving and I still have yet to see mines. I wonder what I need to do because I really have things i have to do.

    Apr 07, 2021
  • anon

    I came back to say I finally received mines. I made a complaint yesterday and it came today. This mail person wasn't even doing the route in my neighborhood she put it into the mail box and drove off.

    Apr 08, 2021
  • anon

    Ours showed on informed delivery on April 6th and still no check in mail box but every other item shows up in mail ....the same day it's scanned in thru informed delivery

    Apr 08, 2021
  • anon

    -IRS WEBSITE states it will be delivered on the 26th -Informed delivery sent me notice on Friday the 2nd saying it was scanned and delivered. -today is now the 7th and still these pieces of mail Have yet to be delivered or a response from post office in regards to my investigation on not receiving mail... -no clue what’s going on but this seems like a mass produced issue across the board last Friday 2nd everybody got that informed delivery and still Nobody has received anythkng

    Apr 07, 2021
  • anon

    Hello Jordan. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 08, 2021
  • anon

    I am extremely angry that i have not received my stimulus check after informed delivery said it should of been here on 03/29/21 and still nothing! Can anyone give me advice on what to do please

    Apr 06, 2021
  • anon

    So I see I'm not the only one. I got informed delivery saying it was arriving Apri 5 and I saw where it was scanned in. I still have not yet received it. I'm wondering too what's going on.

    Apr 07, 2021
  • anon

    My stimulus check was showed in my informed delivery mail about 4 days ago and I still have not received it

    Apr 06, 2021
  • anon

    Informed delivery said mail from metabank or the stimulus card scanned april 3 its april 6th and still nothing El Paso tx

    Apr 06, 2021
  • anon

    Received scan in email showing the stimulus check along with a number of other pieces of mail. All of these pieces were delivered but not the stimulus. What’s going on?

    Apr 06, 2021
  • anon

    Same here! Glad I'm not alone, but its frustrating..

    Apr 07, 2021
  • anon

    04-06-2021.. I received a message saying that I got a check from Department of Treasury Valued Citizen 123 ANYSTREET, ANYTOWN USA in my informed delivery,, Ill check When I get home to see what it is, and ill update to whomever received or will receive....

    Apr 06, 2021
  • anon

    Sierra, I have the same thing - not sure if it is legitimate or not

    Apr 09, 2021
  • anon

    Treasury EIP notice 4/6. Mailbox empty except for junk mail! Got the other two easily. The mail system is having serious issues. Taking 14 days to get my mortgage payment from Cleveland to Detroit. Prior to October, it took 4 days mailed, received by mortgage company and debited by my bank. Washington needs to seriously address these issues. Maybe Jeff Bezos should buy the postal service. He'd do a much better job!

    Apr 06, 2021
  • anon

    Hey,, I'm back... I replied early this morning about receiving mail from Department of Treasury in my informed delivery but addressed to valued citizen,, Guys that is your check. It shows up like that I believe for security reasons... SO IF ANYBODY DO GET MAIL FROM Department of Treasury in your informed delivery and it dont have your address and name, but Valued Citizen 123 Anystreet, that is your stimulus payment.. Just wanted to update.. I hope this helps anyone, and Good Luck to all.. Stay blessed!!

    Apr 06, 2021
  • anon

    Woooo thanks def saw this on informed delivery this morning and ive been waiting on my check for weeks also. So this was very informative!!! Thanks!!!

    Apr 12, 2021
  • anon

    It can't be - I called the Post Office and I asked them, how does the Postal Worker know that envelope goes to you. She said that is not a stimulus check. Do you actually have the check?

    Apr 09, 2021
  • anon

    It is the check they lied to you they are stealing our cards from the irs PERIODT and those supervisors and managers at the post office are in on it that’s why they aren’t doing anything about it I heard this directly from an employee there

    Apr 10, 2021
  • anon

    How does the postal worker know that check goes to your address? Weird

    Apr 09, 2021
  • anon

    I got mine today same I got that 123 anywhere n got home and my check was here OHIO

    Apr 09, 2021
  • anon

    I checked my mail from my email and it showed the same thing that you got the one to three anywhere or any town but I’m at work hopefully is my stimulus check thank you for the update

    Apr 07, 2021
  • anon

    So I received an email from Iformed Delivery that I had a stimulus coming from (2020) in the form of a card by Metabank on March 30th. All of the mail came that day except that. Now I received the same message except it was for the most recent stimulus on April 5th in the form of a check and the check happened to be in the mail on that date. So I’m not sure what’s going on here. Am I to assume someone took the debit card that showed last week? Also, USPS makes it impossible to reach a live person.

    Apr 06, 2021
  • anon

    It looks like any check suppose to sent out on the 26th are the ones with problems. Has anybody whose money was sent out that day gotten anything. My informed delivery showed yesterday where I had that same Irs form with anytown on it but I didn’t get it. Informed delivery has shown me everything I’m getting that day now all of a sudden I don’t get anything. What is going on. Post office won’t respond to anything, the chat feature doesn’t work. Can somebody please help me

    Apr 06, 2021
  • anon

    Same! Get My Payment page from IRS indicated that it was scheduled for March 26. I received the same scan that everyone is saying that I will receive by EIP card in my mail soon in Informed Delivery scans along with scan of another mail. I received the other mail but not the one that says about the EIP card. It is now April 8, 2021. Still nothing.

    Apr 08, 2021
  • anon

    I'm going through the same thing. Everything you just said is what I'm going through also. I got every other piece of mail except my stimulus. I wonder what is going on.

    Apr 07, 2021
  • anon

    Same problem here. Irs said my Check was mailed out March 26th. Informed delivery emailed me on Tuesday March 30th saying it was being delivered that day. I have called and I have went to my post office. According to them. I have no mail at the post office and all my mail has been being delivered every day.. Smh

    Apr 07, 2021
  • anon

    Same here. This is disturbing. The mail carrier left my neighbors water bill in my box instead.

    Apr 07, 2021
  • anon

    I'm having the same issue. I got photos from informed delivery and my stimulas never showed up. I talked to the mail man right after and he's said the mail was backed up in the post office. A week later still nothing in the mail and the IRS said they mailed it out on 3/26/2021. It is now currently 4/6/2021 and nothing has yet to arrive in the mailbox even after I been notified OVER 1 week ago with a image of my mail from usps. *IM IN BUSHWICK BROOKLYN,NEW YORK.*

    Apr 06, 2021
  • anon

    I have a same problem

    Apr 06, 2021
  • anon

    On Saturday i got an image from Department of Treasury to the Valued Citizen 123 ANYSTREET, ANYTOWN but i never got it, but the rest was delivered (bills). Is April 6th and Informed Delivery is showing one envelope for today, unrelated to the stimulus. What is going on, what should i do?

    Apr 06, 2021
  • anon

    This is exactly what happened to me.

    Apr 07, 2021
  • anon

    Same..my image came through informed delivery on March 29..Today is April 7, still nothing..Every other piece of mail has come that showed up on the informed delivery except that mail from the IRS..

    Apr 07, 2021
  • anon

    Same here, I'm in Jacksonville. Both envelopes showed up on my I.D. Monday. I only received one today and it was a notice for my second stimulus. Smh... What happened to my check though??? It's 4/7

    Apr 07, 2021
  • anon

    Not sure if this will help anyone but I’m in central Virginia and I got an informed deliver notification that said valued citizen on Friday 4/2 and received my check in the mail today on Monday 4/5. Not sure why this piece of mail specifically was delayed, everything else came on time but I did mark it as not delivered on Friday which may have played a role in me receiving it today. Hope it helps!

    Apr 05, 2021
  • anon

    Thank you. The 4/2 notification in information delivery was automated from IRS , for few its automated. Its like a advertisment.

    Apr 06, 2021
  • anon

    Informed deliv'ry Showed a pic of big stimmy But it never came

    Apr 05, 2021
  • anon

    My Informed delivery app told me that on Friday April 2nd That My Economic Impact Payment Was Arriving Soon...2Days later still nothing , irs.gov says sent on March 26th

    Apr 05, 2021
  • anon

    Hello. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 12, 2021
  • anon

    I am now speaking to a Las Vegas NV Postal Inspector- he said I am the only complaint he has heard of... note: I had to keep filing the complaints as the post office kept on closing them without even doing an investigation. I have spent more hours on this than I can count. According to the IRS- the Stimulus was said to arrive Friday, March 26. USPS informed Delivery showed a scan of the mail (stimulus card) going out for delivery Friday, March 26. I was home, and I was outside about 29 to 30 feet away watching the postman putting items in the mail boxes- but what was weird he still had mail in his hands as he went to his mail truck- I called out and he took off super fast- sure enough no stimulus was in my mailbox. I, Immediately reported it. On Saturday I even went to my local post office - no body cared and the folks there were all very rude and told me I needed to wait 10 days. Nothing ever came. I did not see what the postman had in his hands, as I was too far away- but it was very odd to say the least. My case keeps getting closed- and I am treated like I am the only one with this issue. I know of many people with the same issue. Something is not right. The informed delivery app works 99 percent of the time- and if I don’t get something scanned I never get it later on. I ever told the Postal Inspector about this complaint sight, as he never heard anything like this, and repeated that I am the only complaint he has on this- and has no clue that so many others are experiencing the same thing. It is all such a nightmare. The mail sent with the stimulus card will show on the white envelope that it is a stimulus card- very easy to tell. I recommend calling the number and reporting the card missing so at very least the card “lost in the mail” can get stopped so no more money is being taken out of it. It can take months and even years for the government to do investigations on this. It is now Monday, April 4, 2021- and still no stimulus card that was supposed to arrive March 26. Also- I found out that if say the postman by accidentally put the stimulus in the wrong mailbox, and that person decided to to the right thing and return it to the outgoing mail slot (which is where I been putting my wrong mail in- is that the scanner will see that the mail is trying to be sent out again- and the sorting system will either destroy the mail, or it will be return by Ed to sender- unless there is a clear statement printed on the envelope that shows why the mail is being sent back. So there is either postal workers making lots of mistakes- or there is some kind of possible scam going on- either way- if informed delivery shows it was mailed, and you don’t get it, and a week goes by and still nothing- chances are it will never be found. I check this sight daily and no one has came back and said the post office found it. It is all just horrible. What I don’t understand is why the post office employees don’t even know about any other complaints- even when I told them of this website- it is like I am talking to a wall.., I just don’t understand what is happening. Why is this happening to so many people?

    Apr 05, 2021
  • anon

    I also live in Las Vegas and went to the post office they said they can't track the stimulus cards because there is no tracking on the envelopes I think that's a bunch of crap mine was supposed to be in my mailbox on April 3rd now it's April 9th and of course nothing is there I think the post office people have been stealing the stimulus checks there's no reason for them to put the stimulus checks and other people's mailboxes mine I have no idea where it's at somebody's unfortunately was put in my mailbox last month or so and luckily they lived in the apartment complex next door but had the same apartment building address so I wrote her a note on her door after knocking on her door couple times and she wasn't there I left my phone number and she texted me and I brought over her car I hope the same will happen for me not that it gets sent back to the IRS and then nothing gets sent back to us or we have to wait even longer

    Apr 10, 2021
  • anon

    Today I received my informed mail delivery pictures and it showed 2 mail pieces from the IRS wich we only received one. My brother received his stimulus today and there was another piece of mail shown on today's informed delivery wich would have been my stimulus check but it wasn't in the mail box

    Apr 05, 2021
  • anon

    There is hope!! My stimulus check was scheduled to be mailed on March 26th. I also received the "Valued Citizen" in my informed delivery today (4/5). When I got home my check was in my mailbox!! Hopefully everyone will begin to receive their check soon. This has been stressful.

    Apr 05, 2021
  • anon

    If I received the "valued citizen" notification in my informed delivery but it's been two business days and still no stimulus check what should I do?

    Apr 05, 2021
  • anon

    I do not know anyone who received their stimulus with a date of March 26, 2021. I am beginning to think the IRS NEVER mailed them out. Also, I haven’t received any mail since I signed up for informed delivery. I signed up 5 days ago. Now all my mail has stopped. My carrier stated she has not seen any stimulus checks come through the post office. Sounds like they never got mailed out. Atlanta

    Apr 05, 2021
  • anon

    I know of one person. Wasn't me though

    Apr 06, 2021
  • anon

    It seems that I never received two white envelopes which were supposed to be delivered yesterday, according to the images scanned on my informed delivery. Why weren’t they delivered and one looked like a check?

    Apr 04, 2021
  • anon

    Did you ever receive your mail yet ?

    Apr 06, 2021

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