Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Daily Informed Delivery stated I was supposed to have received mine and my daughters ECONOMIC STIMULUS CARDS on April 3rd!!! It has Still NOT Shown up!!! My husband recieved His the day it stated his was going to be in the mail but yet it has been a Week and mine and my daughters have NOT shown up yet and it making me believe the post office has stolen mine and my daughters Stimulus cards. Informed delivery said our cards shouldve been in my mail but Magically Havnt recieved them yet . I want them Now!! They better be found somehow !!! The envelopes show and say CLEARLY what is inside the envelopes !! If I don't receive my Stimulus cards ASAP when I have proof they were supposed to be there on the 3rd of April then I will be filing a Fraud Claim against the USPS for Stealing mine and my daughters stimulus cards since the USPS is the last place our cards were in hand!!!!!

    Apr 10, 2021
  • anon

    On my informed delivery app, a week ago from this past Friday that I got a envelope from the US Treasury but it was addressed to valued citizen 123 anywhere anytime usa...irs website says my check was sent March 26th still hasn't been delivered to my house....what am I supposed to do and why wasn't it delivered...it was definitely my stimulus check getting really really frustrated. It came from the US treasury in Philadelphia Pa

    Apr 10, 2021
  • anon

    I got an email on 4/9 showing my stimulus check normally everything that gets scanned shows up same day. I marked it as not received. Checked again today after 12:30 its still not there I dont understand why it wouldn't make it to my po box

    Apr 10, 2021
  • anon

    Stimulus payment was set to be mailed April 2nd and yesterday on ID it had a picture of my stimulus check saying "info on economic impact payment coming soon" I'm a little concerned because it shows that I was supposed to receive it yesterday but I have not got it yet. I would like to know if this is normal or there is an error that needs corrected. Please help!

    Apr 10, 2021
  • anon

    The IRS sent mine out on 04/02/2021 . Received USPS scan on the 6th still nothing... got another scan today and let’s see what happens today on 04/10/2021. However, when I look at these scans it says that the economic EIB is on the way and ID you look at the address on the scan it says 123 any street at 123 any town. Hope I get it today. Fingers crossed!

    Apr 10, 2021
  • anon

    Did you get it?

    Apr 12, 2021
  • anon

    Hi I live in Michigan Sterling Heights area and me and my other neighbors had an informed delivery scan of our economic payment cards on the 8th of April and when I say none of us received them. We got every piece of mail except our payment cards. We went down to the post office to complain and it got brushed off on our way getting into our cars an employee told us that they are stealing the cards and the supervisor and managers are in on it that’s why nothing is being done about it..., if I don’t receive it by Monday I’m filing a police report and we’re hiring a legal team this theft has to stop

    Apr 10, 2021
  • anon

    Why in informed delivery it’s saying I have mail from the irs but it’s saying valued citizen 1234 but it never came

    Apr 10, 2021
  • anon

    Informed delivery said there were 5 pieces of mail to be delivered and nothing came? Friday 9th of April.

    Apr 10, 2021
  • anon

    Got a picture of my tax check in informed delivery went to check the Mail and some other persons check was in my box so I put it in the “not mine” box and went in to ask the kind people of the post office where MY check was and I was told “wait 7-10 days” week that was March 2nd and I still haven’t gotten it and the post office absolutely REFUSES to take ANY responsibility for it and it’s so disheartening. I’m counting on that for my family and it’s getting REALLY hard to be calm, patient, and reasonable.

    Apr 09, 2021
  • anon

    I got a scan as well 4 days ago that stimulus would be arriving soon, stayed for 3 days and never came..it says card, today it's no longer on my informed delivery and I did not receive nor did my husband and we live in Mesquite Texas zip code 75149

    Apr 09, 2021
  • anon

    I’ve had informed delivery for the past year or so and it has worked great. Recently, our apartments mailboxes were stolen, I placed a hold on our mail and used informed delivery to view what was coming. This week, none of our mail that was on I.D. was at the post office starting Saturday when our stimulus showed up in I.D. but the clerk told us we had no mail. We went back to our post office today for the stimulus plus several other mail pieces that were previewed on Informed Delivery and we were told again they were not there. Our mailboxes have not been repaired so they would not be anywhere else except in the post office.

    Apr 09, 2021
  • anon

    IRS site shows my check was sent out April 2nd and nothing in informed delivery. Are there many folks waiting for 04/02 dated checks ? Thanks

    Apr 09, 2021
  • anon

    UPDATE: The Informed Delivery picture that shows "Valued Citizen 123 Anystreet IS a check, mine came today, after the get my payment showed that it was scheduled to be mailed on April 2nd so yeah, after 7 days I got the Informed Delivery photo.

    Apr 09, 2021
  • anon

    After your informed delivery of the check how soon did you receive the physical check in the mail?

    Apr 12, 2021
  • anon

    My informed delivery showed that i would be recieving my economic impact card in the mail here it is 4/9/2021 and it still hasn't arrived i got all my other mail except for that specific one i believe someone from the usps is up to no good

    Apr 09, 2021
  • anon

    My daughter is having the same problem, her payment was scanned 3 days ago and everything but that has been delivered!

    Apr 10, 2021
  • anon

    I am having the same issue. Twice this week showed I was getting the impact card and never received it. My local post office will not answer their phone!

    Apr 10, 2021
  • anon

    My mother was to get her stimulus card on March 26, 2021. The USPS Information Delivery shows a scan of it being delivered on March 26, 2021. The scan clearly shows a screen shot of the mail indicating it is the Economic Impact Payment Card. It did not come in the mail. The local Post Office is rude and does not care. Many complaints were made, but all the cases were closed. I don’t understand why no one is doing an investigation on this clearly there are so many people that this is happening to that obviously there is a big problem happening at the post office that is being totally ignored. How can all these people be missing the stimulus check cards? Why is the Post Office not taking this problem seriously!!! This is NOT right! My mother is a Senior Citizen. She did not get any mail that day- and each day forward, she got other mail but never the stimulus. And NO, the stimulus mail was NOT missed placed, or thrown away- it simply NEVER came, and NO- the locked mailbox was not tampered with. The postal mail carrier did NOT deliver it!!!

    Apr 09, 2021
  • anon

    I seen my eip card from irs in my informed delivery for 4/5 it is now 4/9 and I still haven’t received it and the postal office that it went to hasn’t seen it. Can u please tell me where it is!!

    Apr 09, 2021
  • anon

    Informed delivery emailed and showed the stimulus was coming 4/8/21 and we received it the same. Also had just signed up for it on 4/7/21. Happy it did work. Here in CA. Just wanted to provide some good input. I was getting worried reading all the comments yesterday.

    Apr 09, 2021
  • anon

    informed delivery scanned my stimulas card staring it was to be delivered aptl 8 and guess what? no it was not

    Apr 09, 2021
  • anon

    Has anyone in south fl received their check that was supposed to be mailed out 3/26? Mail down here terrible I am in south palm beach county.100$ and insurance cards for my son lost in mail, mailed months ago, Christmas cards arrived month after they were mailed, and still missing a valentine's card from last year. Informed deliver shows mail I never receive thank goodness so far it has only been pre-screened offers and not important papers or documents.

    Apr 09, 2021
  • anon

    Central Florida here i was supposed to have it delivered today, 4/9 showed up in my email that it was to be delivered today. Mail came and went nothing. Hope it is a clerical error. Seems that happens a lot when government runs things.

    Apr 09, 2021
  • anon

    I received a notification about my stimulus and still never received it

    Apr 09, 2021
  • anon

    Weird i was supposed to recieve my eip card fron what i saw on informed delivery. When the mailman came he only had one piece of mail that was mines but was not my eip card. 04/08/2021 98404 zip

    Apr 08, 2021
  • anon

    My stimulus check with scan through informed delivery should have been delivered and my home on Monday April 5 all the other mail that was scan for delivery that day was delivered except my stimulus check I have an image of it still not here

    Apr 08, 2021
  • anon

    Did you ever receive it? Mine scanned April 2nd, still haven't gotten it.

    Apr 11, 2021
  • anon

    I received the same mail from Dept of treasury on 4/5 and was told by my post office to mark it as “not received” in informed delivery under the image and that this means it reached the main mail hub and to wait 5-7 business days to get the actual mail. I am still waiting for check and today is 4/8. I really needed that money this week for rent. However I guess I will just have to wait and pay more money for eviction and late fees. This is ridiculous and very depressing. Will update once I receive my check, fingers crossed.

    Apr 08, 2021
  • anon

    Did you ever receive stimulus?

    Apr 11, 2021
  • anon

    we received notice in the digest that our check was out for delivery on Monday 4/5/21. we have not received it as of 4/8/21. Asked our local postmaster and he said it should be delivered on Tuesday 4/6, but still did not arrive. we asked the postmaster in another town where we get our mail and he said the scan is the last thing they do before the item goes out for delivery. it's scanned in Palatine, IL, so we should have received it on Monday as was shown in the digest. Palatine is approx 1.5 hours from us so it should not take DAYS to get it here. We rec'd everything else that was in that particular days' mail. just not our check. we will check today 4/8. our mail doesn't get delivered

    Apr 08, 2021
  • anon

    Was it delivered on 4/8? I got a scanned image with a clickable link about my stimulus (debit card) but still haven’t received it. I called the post office they said look for it the next day but still nothing.

    Apr 09, 2021
  • anon

    I went through the same thing. I called and put in a complaint because I saw that mines had been scanned. I was supposed to go it Monday. I did a complaint yesterday and the lady I talked to was really nice. Today the check was in the box and it was brought to my mailbox by a mail carrier that wasn't this area mail person I guess she was just going to houses that had checks in their names but I'm so glad to finally have it. I pray that you get it soon I know how you are feeling.

    Apr 08, 2021
  • anon

    Did they rescan it before they delivered it?

    Apr 10, 2021
  • anon

    Received a message from informed delivery stating that my economic impact payment would be coming soon 2 weeks ago. It still hasn't shown up. From what I can see it's happening to everyone. So I'm guessing I have to be patient and wait like everyone else.

    Apr 08, 2021
  • anon

    My stimulus was scheduled for April 2nd. Still no check, not even an informed delivery. On the 6th my informed delivery had a picture of the previous tenants mail, and 2 other pieces that they had no photo for, but those 2 pieces were not in the mail, and I have no idea what they were. Not to mention in March, A letter from IRS that was pictured in informed delivery, that I still did not receive. Something needs to be done about this.

    Apr 08, 2021
  • anon

    Hello! I had a mail date march 26th ID showed march 23 a piece of mail from treasury department valued citizen 123 i have yet not received anything!! what really is going on.

    Apr 08, 2021
  • anon

    I think the Post Office is stealing the Stimulus Cards 100% . I'm sure Everyone who is posting on here believes that as well!!! Informed delivery said my husband was getting his card on the second, he got his on the third, informed delivery said me and my daughter's would be arriving on the third, Oh but Now it is the 9th... Ok We're Not dumb WHERE ARE EVERYONES STIMULUS CARDS USPS?!?!?!?! YOU CANT USE OUR CARDS YOU NEED OUR SSN TO ACTIVATE IT SO GIVE US OUR CARDS !! ITS TOO THE POINT EVERYONE NEEDS TO DO A CLASS ACTION LAWSUIT ON THE USPS FOR POSSIBLE FRAUD IN STEALING STIMULUS CARDS!!!

    Apr 08, 2021
  • anon

    I AGREE!! They’re def stealing it. I filed a complaint and never heard from them. Delivery date was supposed to be March 27th, 2021!!

    Apr 11, 2021
  • anon

    Did you receive yours

    Apr 08, 2021
  • anon

    I agree i believe they are stealing the checks and something needs to be done its insane we are now in april and still have nothing.

    Apr 08, 2021
  • anon

    We had a photo of our check sent through informed delivery on 4/6. We still have not received it. We got every other piece of mail all week besides this one. What is happening!??

    Apr 08, 2021
  • anon

    I recently lost everything in a house fire so I don't have any ID and am having to do everything online until my stimulus check arrives. Informed Delivery is unable to verify identity online because the USPS online accounts have a 9 digit zip code which can't be changed and my phone account only uses a 5 digit zip which can't be changed either. So I have to walk 10 miles round trip from my friends house to my old house that burnt to check my mailbox every day. I don't drive and I'm in physical therapy after hip surgery. This isn't user friendly for online verification

    Apr 08, 2021
  • anon

    I received an informed delivery photo of my 3rd stimulus check yesterday, 4/6. It didn’t arrive yesterday or today. All the other mail pieces that were sent and also in informed delivery were received. The stimulus is the only piece missing. I went to the post office and they said they will speak with my mail carrier in the morning to see if he has seen it ect. But from reading this thread... it seems that this is a common issue. What are we supposed to do?

    Apr 07, 2021
  • anon

    I gotva scanned picture of my irs visa debit on april 8 along with 6 other pieces of mail, I got the other 6 but no visa debit card. all this is just ludicrous

    Apr 09, 2021
  • anon

    Same I just don't understand how everything else is that but my check... ridiculous I had an image on the 6th as well with the same mail date and nothing the 6th or yesterday (in TX btw)

    Apr 08, 2021
  • anon

    I didn’t receive it again today. I went to the post office and spoke with our delivery person who was less than helpful. It’s so frustrating. I’m in Texas as well.

    Apr 08, 2021
  • anon

    Update ! I don’t know whether to be happy or more upset. Showed in my informed delivery on Tuesday didn’t get it .. my NEIGHBOR one house over delivered my check today (Saturday) as it was in her box!!!! I’m so grateful that my neighbor is an honest woman because i don’t know what would have happened if it had fell into the wrong hands

    Apr 10, 2021
  • anon

    My informed delivery shows that I should have received it today but mail man drove by and didn't deliver any of my mail. I always get what it shows me in the informed delivery except today. I am hoping that if it's the card that it is attached to my name so no one can use it.

    Apr 07, 2021
  • anon

    I got scanned image on 26th March still didn’t receive it. Created complaint after 7 days they closed the complaint saying it’s not traceable what ever got been delivered inform IRS it’s your money it won’t go anywhere and you will be provided another check like that they close the complaint. Stimulus is provided for our immediate assistance and these guys missed or damaged and didn’t deliver now providing this reason. Completed frustrated and cannot do anything more on this now.

    Apr 07, 2021

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