Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Mine showed an image for the check to be delivered today I go to the mailbox...and only the other letter was in there. I called the post office they said they would inform whoever delivers to be on the look out for it they also said that they have a disclaimer that tells you it could take days to show up afterwards once it's scanned. I can't find that disclaimer anywhere. I am so over waiting for this stimulus check...it's been 34 days since Congress passed it and still waiting in Indiana. I'm tired of thinking oh maybe it will come tomorrow only to be disappointed again. They should have direct deposited every person's check.

    Apr 13, 2021
  • anon

    Economic stimulus showed a scam from the informed delivery app on March 26 and I was told the same thing and now it is April 14 and still nothing. So many peoples checks and stimulus cards have gone missing and sadly it looks like the post office refuses to acknowledge this.

    Apr 14, 2021
  • anon

    I received an email on my informed delivery showing my stimulus check and three other pieces of mail to be delivered on April 12th 2021. When I got home I received every piece of mail except for my stimulus check. I called my local post office and she said that it probably got sent somewhere else to another zip code that it happens all the time. When I asked her if I could speak to my mail carrier she said that she would call the man and after coming back on the line said that he saw no checks that day. Now I'm seeing all of your messages here and I'm wondering if there really is some sort of theft going on within the US Postal Service so I filed a formal complaint and I'm hoping that somebody at USPS gets back with me

    Apr 13, 2021
  • anon

    *UPDATE* my local post office called me and I had a long conversation with the postmaster about the problem going on. She said I was the fourth person today to speak with her about this exact problem. She also said that they are just on the delivery end of things at the local office and that the problems are originating in the mail sorting centers, for example, mine would be in Memphis Tennessee. So of course I asked if there was a way to reach the mail sorting Department in Memphis to find out what the problem is. She then stated I could call the 1-800 number but I would likely get sent back to the local office and speaking with her again so then I asked if she could get in touch with somebody since it's obvious someone from the outside cannot Based on what she had just told me. No joke, she said, I can try but I don't think they have phones. Like are you really serious right now? I said, so you're telling me that these people who work for the mail sorting Department in Memphis are living in the dark ages in a company that has no telephones? It's obvious that everyone just wants to point the finger and no one wants to do anything to help any of us. I told her that I would be filing a formal complaint each and every day with the inspector General's office to investigate each and every postal service worker in my area if that's what it takes until I get my check because this is completely unacceptable

    Apr 14, 2021
  • anon

    My informed delivery showed that I was supposed to get my eip card in the mail 4/11 and its now 4/13 and nothing.

    Apr 13, 2021
  • anon

    My informed delivery also said the same thing except for my eip card said it was supposed to be here Saturday and it's now 3 days later not including sunday. But I have a question did your envelope that it showed say your name on it also or did it say something completely different??

    Apr 21, 2021
  • anon

    Get my payment saids my check was mailed on the 26th of March I'm concerned still haven't received it

    Apr 13, 2021
  • anon

    Hey i got my paper check today, i have the same issue about informed delivery and everything you just said is what im going through also before.. it takes like almost 4 months to finally get it. Just wait.. guyss usps wasn’t scam us..

    Apr 14, 2021
  • anon

    When did they mail it and was it the stimulus check or refund and the date it actually came I been waiting since 1/6 for 2nd check and 4/2 for 3rd check smh.. Congrats as well

    Apr 19, 2021
  • anon

    When was your check mailed? You said it arrived 4 mos later, but you never said when it was sent to you orig

    Apr 15, 2021
  • anon

    Mine said it was scheduled to be mailed on the 26th of March as well... But I haven't received anything either. And I'm reading how everybody is getting images of their stimulus checks and getting notified when their checks are "on the way" but I haven't received an email, an image, or anything about my stimulus. It's so frustrating!

    Apr 13, 2021
  • anon

    Informed delivery showed and economic stimulus payment for April 12th and there was two other pieces amount along with that check my mail yesterday and didn't even receive any of my mouth from yesterday the only thing I received was something that was on informed delivery a few days ago that came yesterday I also read to on the USPS website that even though informed delivery puts whats coming doesn't necessarily mean it's coming that day that they have at their main sorting facility and it's stuff that's coming in the mail soon not necessarily that day

    Apr 13, 2021
  • anon

    I think if the USPS would make some sort of announcement about the "EIP coming soon" notices being sent in informed delivery, it would alleviate a TON of time dealing with customers attempting to start investigations. It would stop much of the complaints being filed. It would stop so many people visiting their local post offices. It would stop some of the daily harassment of mail carriers. It'd also lessen the stress and anxiety for people thinking their stimulus has been stolen or mishandled by USPS employees. I can only imagine how horrible this situation has made things for mail carriers. Why send MULTIPLE "notices" in informed delivery like this? People are thinking that it is THEIR payment that the postal service has changed name and address on for security reasons. They assume the blue box saying EIP coming soon means it is IN their daily mail and then when it is not delivered with all their other mail for the day, it causes panic. I understand that this was to try to help people so they'd not throw the envelopes away but this has been a terrible idea. I believe it has caused FAR more problems than it is preventing.... If there has been a notice about this, I have not been able to find it. Maybe it should be in a more prominent place or maybe send out a mass email to all who signed up for informed delivery. Obviously, mass email to informed delivery subscribers IS possible bc it appears that most, if not all, of us have gotten at least one of these "coming soon" notices with the image of the envelope

    Apr 13, 2021
  • anon

    I am having the same issue, Get my Payment said it was sent 4/2, the scan from informed delivery showed 4/6 and I’ve received nothing yet. I wish I had seen this site before because I called the post office and marked it as missing as the woman at the post office seemed as if she had never heard a story like this and had no answers for me. They definitely should have an explanation, so that you will be looking out for the check, but know that that it may take a (very long) while to receive it!

    Apr 14, 2021
  • anon

    I agree with you at this point! Why not say anything!! I believe informed delivery sent those out to stop people from throwing away stimulus checks. I don’t think it’s an indicator that your actual stimulus is coming. Haven’t read or heard anybody say they actually got the stimulus

    Apr 13, 2021
  • anon

    My husband set up informed delivery and all it says it's arriving soon then our address.. that was last week... What does that mean?

    Apr 13, 2021
  • anon

    Informed delivery said stimulus check would be in the mail on April 5. As of today, April 13, still no stimulus check. Something seems off because other mail is still coming to address.

    Apr 13, 2021
  • anon

    Same as me, mailed out the 26th of March was due to be delivered on april 3rd going on the 14th still nothing

    Apr 13, 2021
  • anon

    On April 6 my stimulus check was scanned and I still haven’t received it. I spoke to my mail carrier and she said she wasn’t here that day. I been going everyday to my post office and haven’t gotten any help. They told me that yesterday I was going to be able to speak to the lady that was on that route that day and how weird that now they are saying that I won’t be able to speak to the lady that dropped off the mail that day because she came from another facility and they don’t know who she is ?? Sounds fishy to me!! I hope nothing bad is going on with the usps workers because that’s pretty messed up taking people money like that, that by law it’s ares and we desperately need just like everybody els ! Today is my 8th day and nothing. I don’t believe it will show up now but I will let you guys know if anything.

    Apr 13, 2021
  • anon

    Folks EIP cards can not be used unless the potential thieves know your social security number.

    Apr 12, 2021
  • anon

    So I need answers my stimulus check says it was mailed on the 26 of march and so far I have had two different things from the irs show up in informed delivery and neither one of them made it to my mail box and it is now the 12th of April

    Apr 12, 2021
  • anon

    This is the same exact thing I’m dealing with... saw the scanned envelope for my stimulus payment on April 9 on informed delivery and here it is Monday and still no stimulus.. something is really fishy with usps

    Apr 12, 2021
  • anon

    I have received an image of my eip card coming soon on 4/10/2021. Still nothing came that date or as of 4/12/2021.Please explain what's going on. When there are people in need of this stimulus payments.

    Apr 12, 2021
  • anon

    Same thing mine said the 10th still nutn

    Apr 18, 2021
  • anon

    Has anybody that received the inform delivery for the EIP card received a card yet? I was told that it could take up to four weeks.

    Apr 12, 2021
  • anon

    I saw that where was something saying it was coming soon on Saturday and it’s Tuesday and nothing in mailbox

    Apr 13, 2021
  • anon

    Same here, it was supposed to Saturday and still nothing

    Apr 13, 2021
  • anon

    Has anyone that received the delivery scan received an EIP card at all?

    Apr 12, 2021
  • anon

    I was suppose to receive a piece of mail that stated valued citizen 123 anywhere street which is actually my stimulus check but they never delivered it.

    Apr 12, 2021
  • anon

    I got an image of the same thing all other mail is an exact imagine I've used this service for awhile iam confused. Did you just get that in today's informed delivery as I did and I didn't get it yet I believe that means it's on its way....

    Apr 13, 2021
  • anon

    Informed delivery sent image of my stimulous from irs on 4/9. Still haven't received it!

    Apr 12, 2021
  • anon

    Informed showed stimulus check FRIDAY THE 9TH still have not received.

    Apr 12, 2021
  • anon

    Received a notice through informed delivery that and EIP card would be arriving soon. This was sent to me on 4/8/21 and today is 4/12/21. It’s to 123 Main Street. If it comes it comes. I’d imagine it scans the images direct from the treasury and takes weeks to show up. All other images of saner items I receive same day.

    Apr 12, 2021
  • anon

    why is everyone including myself saying i got my stimulus check but i have not been 3 weeks since i got informed delivery i would like a reason a lot of people have made this complaint with no answer has been posted for anyone please do so alteast with a reason

    Apr 12, 2021
  • anon

    Informed delivery showed Friday 4/9 for eip cards 2 letters and nothing showed it’s Monday now and nothing this is ridiculous

    Apr 12, 2021
  • anon

    Did anyone here received it after showing scanned images after complaining here? I got scanned image on 26th still no stimulus mail many complaints are closed not sure what to do on this. I really need this money for my family more frustrated.. do I need to wait 2 more weeks to complain irs for tracing?

    Apr 12, 2021
  • anon

    I haven’t yet showed 4/9 it’s Tuesday 4/13 and still nothing I’ll keep you updated

    Apr 13, 2021
  • anon

    My check was scanned in on 03/29 and still nothing to this date! im going to say the post office is stealing the checks at this point! i am so angry that this is happening. I should have received it awhile ago but usps cant seem to get it together!

    Apr 12, 2021
  • anon

    Yes they are stealing why are so many cards coming up missing a few of us was told by an employee that they are in there stealing our eip cards

    Apr 12, 2021
  • anon

    I received an informed delivery on Tuesday 4/6 showing a white envelope from Omaha Nebraska addressed to any person stating I was receiving and eip card from the U.S. Treasury. Ive called my local post office 3 times and the postmaster says he has never heard of an informed delivery showing an eip card! Now it's the 11th and still no eip card.

    Apr 11, 2021
  • anon

    13th and still nothing!

    Apr 13, 2021
  • anon

    I was supposed to receive my stimulus check yesterday 4/9 according to Informed Delivery. It has not arrived yet. What’s going on?

    Apr 10, 2021
  • anon

    Informed delivery showed a piece of mail addressed to Valued Citizen, 123 Anytown, etc., which is the stimulus check, I’m sure. I was supposed to receive it yesterday 4/9 and have not received it yet. I’m worried it may have been stolen. What’s going on? I had the same thing happen last year with a package with absolutely no help from USPS! GET IT TOGETHER!

    Apr 10, 2021
  • anon

    My informed delivery showed my EIP card scanned on 4/8/21 which was two days ago. I got my mail today but no card. No card yesterday either. I got two other pieces of mail thing weren’t scanned that day. Something seems real off about this. I’ll be walking into the post office local to me on Monday morning. I am so tired of this.

    Apr 10, 2021
  • anon

    Informed delivery stated eip card was arriving soon. That was about a week ago and never showed up. Clicked the box stating i didnt get mail in app. Nothing still. Will wait but wth is going on

    Apr 10, 2021
  • anon

    I FILED A COMPLAINT WITH THE USPS INSPECTOR GENERAL THAT'S WHAT EVERYONE NEEDS TO DO FOR LOST , MISSING OR STOLEN STIMULUS CARDS AND CHECKS THAT INFORMED DELIVERY STATED WOULD BE IN OUR MAILBOXES ON A CERTAIN DATE BUT YET WERE NOT IN THERE !!! USPS NEEDS TO BE INVESTIGATED BY THE NEWS AND BE LIABLE RO REPAY EVERYONES STIMULUS PAYMENTS THAT USPS HAS STOLEN OR MISPLACED!!!

    Apr 10, 2021
  • anon

    How do you file a complaint? My image came through informed delivery on March 29..Still nothing and today is April 13. I called post office they were no help, I filed missing mail on informed delivery.Lets see if that works !

    Apr 13, 2021
  • anon

    Same here got an informed delivery in April 12 that I would be getting a meta bank card from the us treasury...I filed a complaint but nobody seems to know anything it's so frustrating because the USPS or even the IRS can tell you anything!!

    Apr 20, 2021
  • anon

    yes my informed delivery from April 9 shows that as well Anderson anywhere usA, still havent received anything g have gone to post office and called several times no help!!!

    Apr 13, 2021
  • anon

    Informed delivery showed 2 treasury envelopes to be delivered to me yesterday 4/9/01. Never arrived. Now i have to wait 6 days to file a claim? And 90+ days til I notify the IRS? All this proves is government incompetence. And why you never trust the government.

    Apr 10, 2021

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