Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Still no stimulus even though informed delivery said it would be here yesterday. What is going on!

    Apr 29, 2021
  • anon

    Much like everyone else on here, we received an image of the EIP envelope on April 16th. Today is April 29th and still nothing. Interestingly enough, Get My Payment still shows that we are eligible but there is no date. It goes on to say that the check will be direct deposited into our account. Has anyone else seen this? We are unsure who to call. I spoke with our local post master and he said to give it until tomorrow. That will be two weeks. The scanned envelope did not have our names or address. It was a generic Anyone, Any town, etc. Is that what the EIP envelopes really look like or would they have our names and addresses? Surely someone has answers.

    Apr 29, 2021
  • anon

    The eip cards will come in a plain white envelope with no writing. Pepole have actually three some away thinking it was junk mail bc it was in a plain white envelope with no information about irs or treasury on it. Plus I have received a mail peice on informed delivery saying my stimulus will show up soon but irs website says it was mailed out april 9th

    May 08, 2021
  • anon

    The same thing happened to me, I was so confused on why the scanned envelope says anytown, anywhere 1234. But that mail was never delivered to me and I asked my nearest post office agents and they told me that they haven’t received the stimulus checks. I’m so confused because it’s it’s been a month since March 26 and I stilled haven’t received mines, hopefully we are getting a plus up payment.

    May 06, 2021
  • anon

    If you didn't get it that day it said it was going to be there then it must have gotten put in someone else's mailbox because I check my email box daily and everything that says is going to me shows up that day I got two of the EIP cards sent here and each time the informed delivery blanks out the name and address. So if you didn't get it in your mailbox then they accidentally put it in someone's mailbox

    Apr 30, 2021
  • anon

    I got a email from usps delivery and it say no image available do anybody know what that mean?

    Apr 29, 2021
  • anon

    Same thing here..now april 29...have you received yet

    Apr 29, 2021
  • anon

    No, I still have not received it, I’m going down to my local post office on Monday to file a complaint

    Apr 29, 2021
  • anon

    I received a notice from informed delivery that my stimulus check was arriving on April 23, along with another piece of mail, I waited for the mailwoman and she only gave me one piece of mail and no stimulus check. Today makes 5 days since I receive notice stating stimulus was on it’s way. I thought this was an isolated case but now I see I’m not the only one. I received every other mail that ID said was coming except the stimulus, something seems very sinister

    Apr 28, 2021
  • anon

    On 03/29 i received a notice from informed delivery that my check was coming that day and its now 04/28 and still nothing! it's been a month and i still did not get my check i extremely angry that this is happening. Something needs to be done like now!

    Apr 28, 2021
  • anon

    Same..Still waiting from March 26.. I did a trace with the IRS for missing stimulus. Im so convinced the postal service, stole or lost my check

    May 08, 2021
  • anon

    Hi, it showed on my informed delivery that my economic impact payment card was part of my mail in the beginning of April while my mail was on mail hold. I have been picking up my mail since than and no card. Since than I have moved and updated my address to my new address. Any help locating where my card went?

    Apr 27, 2021
  • anon

    Hey there have u gotten ur eip card yet?

    May 22, 2021
  • anon

    I received a notification on April 9th that my stimulus check will be delivered I still have not received my stimulus check I also filed a complaint I still have not heard anything back from you what is going on I also have been reading I have not I am not the only one who haven't received their stimulus check after receiving a notification that it will be delivered can you please tell me what's going on thank you and you have yourself a great day

    Apr 27, 2021
  • anon

    so I also received information saying my check was mailed out April 2nd I patiently waited on the 12th of April I received another message but from Informed Delivery that I should be receiving a piece of mail from the US treasury. I waited nothing days went by I checked my mail box called my local post office called the irs nothing. So I placed a complaint with the postal office I then received a call from a postal office tech telling me to call the irs that I never received a stimulus. Okay I then call the irs who searches my information up and just tells me to keep waiting because it has been sent out. At this point I believe the postal office has something to do with this because it makes absolutely no sense what's going on.

    Apr 27, 2021
  • anon

    I received a informed delivery April 21st saying my Economic payment is arriving soon! Nothing yet. Then today April 27th I get another informed delivery saying the same thing it will be arriving soon! What is going on how come we haven't received it yet but get informed it's coming soon

    Apr 27, 2021
  • anon

    Did you end up receiving it the second time it said it was arriving?

    May 03, 2021
  • anon

    Hello Jasmine. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 28, 2021
  • anon

    This is an ongoing issue for many people..I have been on these reviews since March! What are you all doing on your side in response to all of these complaints! This is ridiculous!

    May 08, 2021
  • anon

    My stim check was in informed delivery April 12 but has not been delivered what is going on!!???

    Apr 27, 2021
  • anon

    It’s said my EIP card was arriving soon on April 3 and now it’s April 26 and still nothing

    Apr 26, 2021
  • anon

    My stimulus payment was mailed on March 26th and still have not received the pmnt! I tried to use the informed mail to track it and it says my address doesn't qualify! I can't get any answers from the IRS cause they're to busy and from the USPS! I am so very frustrated! I'm unemployed and this money is very much needed! What can I do?

    Apr 26, 2021
  • anon

    I am signed on with informed delivery and I have mail that was shown on April 13 and this is April 26 and I have not received this mail yet! I've made a complaint and still haven't received my mail.Ive also had packages shown for delivery and been on the truck as "out for delivery" and never scanned in as delivered ! When you contact our post office the supervisor makes excuses about they are backed up ,they had fill ins on that day ,the informed delivery isn't accurate and the biggest excuse"covid"!?! I still haven't gotten my package from last year that was shown as post office recieving it.Now my disability check from a Covid19 relief fund is Missing and still today not delivered and have not heard from anyone about it?? This needs to be investigated.

    Apr 26, 2021
  • anon

    The same exact thing is happening to me!!! Same dates as well!

    Apr 27, 2021
  • anon

    Why would the post office scan a impact message and irs treasury envelope with no name or address on it .that happen to me apirl 22 2021 it wasn't in mail with other 2 pieces but not having my name or address on envelope makes me wonder why would they scann that with no name or address on treasury envelope when the other 2 pieces had my name and address on them

    Apr 24, 2021
  • anon

    I received the same notification on ID saying my stimulus was going to arrive soon on April 22nd it didn’t have no name or address on it... I had a mailed date from irs March 26th I’m in Florida and today is April 28th and still haven’t receive my payment yet it says to wait up to a week to get mail but I’m starting to loose hope but I see I’m not the only one hope we get it soon

    Apr 28, 2021
  • anon

    Same..March 26 for me it came through the informed delivery app .What really made me mad is that I recieved a letter this week from the IRS that confirmed my stimulus but never recieved my check. Same address, no changes, and I have been living here for 7 years.

    May 08, 2021
  • anon

    Ugh, same thing happened to me. I have to file a form to “trace” the check before they can re-issue a new stimulus check since it’s been more than 4 weeks now. I had the usps email from April 5th that it would get to my home address & still nothing...

    May 01, 2021
  • anon

    The exact same thing happened to me that's like where did it go make no sense and usps knows nothing I am in Florida

    Apr 26, 2021
  • anon

    I got a picture that I have an eip card coming but haven't gotten it yet

    Apr 23, 2021
  • anon

    me too, got my check but if they doubled my payment I don't want them garnishing my pay since I haven't received the eip card. All numbers lead to rabbit holes!!!!

    Apr 24, 2021
  • anon

    Mine was mailed from IRS on April 2nd. Got the scan from informed delivery on April 12th that showed my check and a few utility bills and received nothing that day. Now it's the 23rd of April and still no check. I've gotten everything that was scanned before and after the 12th so I dont know what's going on. Went to the post office said it wasnt there without bothering to look mail carrier said it wasnt in his truck. This is ridiculous I dont understand.

    Apr 23, 2021
  • anon

    Could you tell me if you already received the check because mine was sent on April 2 and it has not yet arrived

    May 01, 2021
  • anon

    I received a letter on Friday 16th, and phone delivery website that I was supposed to be getting in the stimulus check. It has been 6 days and still have not received a check or any information about my stimulus check. They said they were going to send it on the EIP card what do I do?

    Apr 22, 2021
  • anon

    Hello Michael. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 28, 2021
  • anon

    I would like to know the same thing. Its been 2 weeks since mine was scanned and still nothing. I was suppose to receive 3 pieces of mail that day and not one was in my mailbox. Mail carrier said he had nothing on the truck post office said that its not there without even looking. Something going on with all these people having the same complaints and no one is addressing the issue

    Apr 23, 2021
  • anon

    I'm in the same boat as everyone here that's posted within the last month and it's all the same story. I got informed delivery showing me the envelope of my eip card and assumed that it would be in my mailbox that same day since every informed delivery before that i got was in my mail that day. However; my mailbox was empty. I was supposed to get 4 pieces of mail including the eip card and nothing came. This was 3/27. Then the following business day i received informed delivery images of mail and it was in my mailbox that same day but the 4 pieces of mail that had my stimulus payment were still missing. I had to wait 7 days before the USPS would even listen to my worries and then I submitted a missing mail search request with USPS and reached out to the carrier and have gotten the same results, nothing! It's been 30 days now and the IRS will run a trace only after 4 weeks and will take 6 weeks to respond to a trace request! Seeing all these posts regarding the same situation is extremely maddening because that just tells me that USPS has some thiefs in their mists and the fact that it's going on so quietly without any public outrage is unbelievable! Post office is basically blowing it off like nothing is happening and saying that just because i received informed delivery of mail doesn't mean it will be in the mailbox anytime after receiving the email. Completely disregarding the fact that every single informed delivery before and after i received the eip pictures have shown up in my mailbox that same exact day. This is a widespread grand theft happening and nothing is being done about it.

    Apr 26, 2021
  • anon

    My information on Get My Payment shows that a check was mailed April 9. A letter that is dated April 22 says that a direct deposit is expected no later than 7 days from the date of the letter. My Informed Delivery from April 7 notice shows a scanned IRS envelope, with no recipient name or address, as well as a link to the EIP Get My Payment site, which still shows that I was mailed a payment as of April 9. This is an awful example of the government's complete lack of organization, efficiency, and accountability. It is May 10 and I have received zero deposit, no check, and no communication (or access to it) that would inform me of either the status of my payment or who I might contact to receive updates or information.

    May 10, 2021
  • anon

    Did you get it

    Apr 24, 2021
  • anon

    It says my stimulus has been mailed since March 26th. I received a informed delivery scan of my stimulus letter from April 14th it’s April 21st and I still have not received the letter scanned. I get everything else scanned but the stimulus payment I haven’t what is going on?

    Apr 21, 2021
  • anon

    IRS says 3rd stimulus went out in the mail March 26, USPS shows a scan of stimulus out for delivery March 26, just like everyone on here- nothing- no stimulus. Post Office refuses to take any responsibility, nor even care there is a problem- I BIG problem. They say they have received no complaints and I am the only one with this issue- yet this has happened to so many people. I just don’t get it- why does the post office not see how awful this is!!!!

    Apr 21, 2021
  • anon

    Exactly same as you waiting to call IRS on April 26th to do payment trace end of 4 weeks timeframes . Nothing can do with usps

    Apr 22, 2021
  • anon

    Can you use this service Informed Delivery if there is more than 1 person using the PO Box? Also does each person have to set up their own email etc. Or do they both go to same email?

    Apr 21, 2021
  • anon

    I received a scanned envelope on April 16th saying EIP arriving soon, but have not got anything in the mail yet and today is the 21st! Is this a mistake the USPS is having?

    Apr 21, 2021
  • anon

    I recieved the same thing and I too have not recieved the eip card. I tried to call main customer service and I can not reach anyone. I hope we all can find out what is going. I have kids to take care of and Bills too! Good luck to you

    Apr 23, 2021
  • anon

    I received a msg from ID ON April 9 My mail date was April 2. No check! Y are stimulus getting scanned and no delivery service!! Just y

    Apr 21, 2021
  • anon

    I’m experiencing same problem- mailed out 4/2 scanned on 4/9 by informed delivery and it has not arrived.

    Apr 21, 2021
  • anon

    I received a message from informed delivery that EIPcard is arriving soon and that was 13th and now message is gone??will i still get it or was itca mistake??

    Apr 20, 2021
  • anon

    we have the same date. I just read in new saying that I could take 4 to 6 weeks to get your check mail.

    Apr 21, 2021
  • anon

    Same thing is happening for me. Got the generic image saying my eip card is arriving soon, and that was on April 13th. I still have not received it, and today is the 30th. The"get my payment" site still says "not available".

    Apr 30, 2021

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