Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Finally after almost two months my check came today!!!!! everyone keep their eye out for there mail the next few days it might be there!

    May 12, 2021
  • anon

    You got it? Nice! When did irs say it was mailed and when did u first get notified on informed delivery app?

    May 12, 2021
  • anon

    I tried to use the app and it won't accept my address. The thing is I get emails about my mail delivery whenever I have mail. Obviously my address is specific enough for getting emails so why doesn't it work in the App?

    May 12, 2021
  • anon

    Here in Dallas, Texas 75216 area, I am signed up with Informed Delivery but here lately and I have called the ruddist post office ever in the United States and asked about our mail in this area, I always get hung up on or give it a few days because informed delivery will post it but it hasnt gotten to the post office. Ok we have executed all these areas and still have not received our mail. Right now, we are missing our mail from the IRS, where is it, this was supposed to have been delivered to our home. But we are getting nothing from this post office but rude behaviors and foul language, and I know for sure a lot of residents have complained about them more than once over the past 6 yrs, and nothing has changed. It is a lot of elderly residents that received their monthly checks through this post office and always it was misplaced and they have to wait for another check to be mailed, Please !!!!!!!!!!!!! help us.

    May 11, 2021
  • anon

    Had payout Mailed date for March 26. Informed delivery showed arriving May 4th.. still nothing. I don’t understand how they scan all your mail and everything is coming but the stimulus check.

    May 11, 2021
  • anon

    Same thing happening to me

    May 11, 2021
  • anon

    Got a letter pack from IRS With the documents today saying my check has been cashed I need to fill 1133 form and send back to them on the address mentioned. I requested a payment trace of my 3rd check which scheduled on March 26 showed scanned image informed delivery on same day 26th I waited 4 weeks it never came. Called IRS and did the trace finally I got a package from IRS saying my check has been cashed. They attached cashed check with someone signature who stole it.. Now I have to wait another 6 weeks for irs to review the claim and send me another check. How come scanned image showed on informed deliver has been stolen and cashed ? Did USPS stole it or they misplaced and someone stole? How come it happen only to my stimulus check all other mail are coming ? So it’s surely someone from usps knows it’s stimulus and they stole and cashed up after shown in informed delivery . USPS should take some action on this.

    May 10, 2021
  • anon

    Got my replacement check after submitting the claim to IRS yesterday evening..

    May 25, 2021
  • anon

    May I ask what state u reside in?

    May 11, 2021
  • anon

    I’m in New Jersey as well . 2 weeks ago it showed on informed delivery and still haven’t got mine yet ... I always get every other mail, I think usps faculty is stilling people checks and cashing them smh...

    May 12, 2021
  • anon

    New Jersey

    May 11, 2021
  • anon

    Today I received the email stating my EIP ($600 one) was being mailed soon. Didn’t have my name and wasn’t in the mailbox but everything else was. I can’t believe this is the first I’m finally hearing about getting this stimulus that I didn’t get, and now I don’t even have it. Does anyone have any updates on their situation?

    May 10, 2021
  • anon

    I have an account with informed delivery and have been receiving updates that my stimulus check is coming soon but it doesn’t say a date on it but it has been popping up since March 26th that my check is coming soon in the mail is there a way that your are able to help me out with this problem?

    May 10, 2021
  • anon

    Did you ever receive it?

    May 27, 2021
  • anon

    What if someone signs up for informed delivery at my address, but no longer lives here and never changed their address? Can they still see my mail?

    May 10, 2021
  • anon

    I have been receiving every single thing That pops up on my informed delivery, including the IRS letters and everything else. But for Some reason my stimulus check popped up on my informed delivery yesterday but did not show up everything else has always showed up except for this one. On my Facebook group I’ve seen people complain of this before where it shows on the informed delivery but doesn’t come that day and some still have not received it. I’m not sure why refunds and stimulus checks are the only thing that we’re having troubles with but it’s quite ridiculous and something needs to be done

    May 09, 2021
  • anon

    Hey if said my mail was supposed to come and I haven’t got anything yet .

    May 07, 2021
  • anon

    Same for me the irs site said my stimulus was mailed March 26th, it showed up on my informed delivery email for an April 26th delivery with a half blank image and it just never came. I’ve been to the post office and called the line and I’m still at square one and today is may 7th

    May 07, 2021
  • anon

    I've been waiting for stimulus since March 26 now I got a half image of stimulus

    May 08, 2021
  • anon

    I've been waiting for stimulus since March 26 now I got a half image of stimulus

    May 08, 2021
  • anon

    Hello about the same here I'm searching every question in answer I can find on behalf of mines because I'm not understanding of my first two didn't take this long .but yet I'm being told that oh you have to wait when I've gotten the email scanned but nothing yet since March In it's may 8? I don't believe that is so..

    May 08, 2021
  • anon

    It hasn’t come still and now when I call the number to do a payment trace I either can’t get through or I get hung up on during the call transfer

    May 11, 2021
  • anon

    Thats what was happening to me i downloaded the form and printed them then faxed them

    May 13, 2021
  • anon

    It is now May 23rd I have received 2 more scans of my check they informed delivery and still no check

    May 23, 2021
  • anon

    Once again it’s June 4. It was mailed March 26th and it still hasn’t come. All my local post office could do was hunch their shoulders mind you Everything else I’ve seen in informed delivery has come...

    Jun 04, 2021
  • anon

    Same. Irs website after 1year 4 months processed my 2019 refund and mailed it out april 30th. It is now June 4th and I haven’t even seen a scanned image. I go to post office and seem like there lazy to even want to do the most basic search. So frustrating

    Jun 04, 2021
  • anon

    On April 30th it showed a screenshot of my stimulus check,( this would be my first time receiving a stimulus check) as of today May 7th there is still no check even though it showed it on the 30th. I see there are so many people from all over the United States, with the same unresolved issue and some who have been waiting for over a month. USPS Distribution Centers what's the hold up? You shouldn't be holding anyone's checks. Has anyone had success in resolving this issue or did it eventually appear in their mailbox?

    May 07, 2021
  • anon

    My check eventually showed up in my mailbox, but not until April 22. It first showed up in Informed Delivery on Apr 8. After contacting the USPS, they said it may have been sent to the wrong facility. Hope you get yours!

    May 07, 2021
  • anon

    Get my payment showed that my stimulus was being mailed on March 26. I received notifications twice on my informed delivery at the beginning and end of April. Nothing showed in my mailbox or p o box. I just so happened to check my email last night, May 5, 2021 and to my surprise my stimulus had been deposited into my account. If you received direct deposit for the 1st and 2nd stimulus but are supposed to get a check mailed, keep an eye on your accounts just in case it shows up there.

    May 06, 2021
  • anon

    I don't really have any complaints on informed delivery, I just want to give it an applaud. CLAP! CLAP! CLAP! I wasn't told about it I come across it accidentally but that's no reason to complain. It's really helped me in pinpointing my packages coming in. Whoever thought of it deserves a raise and a promotion. In the midst of all the complaints and I know I've made my fair share because I've had many lost packages especially International ones, I would like you to know that I am very grateful for the service. Please don't take it away. And I understand the complaints but every now and then it doesn't hurt to give an applaud guys & dolls. It makes the complaints a lot easier to admit and without admittance, we don't get any change

    May 06, 2021
  • anon

    I’m missing my mail piece Stimulus was supposed to be here May 5, 2021 it’s now the following Thursday still not in I been using informed delivery for 2 years it never did this until my stimulus came I believe someone stole it...

    May 05, 2021
  • anon

    IRS show stimulus to deliver on March 26, Informed Delivery App showed the scan of the stimulus mail out for delivery. Just like so many on here- never received, I reported to the post office- they quickly closed the case. Reported again- same thing- they closed. After several times reporting, I filed with the Post office inspector general, they closed again- this went on for a while but I did not give up- I even went down to the post office- and I was told no one has this issue - that it is just me. I kept on filing- each time they closed the case- as this is my elderly mother’s stimulus I am fighting for her. Finally I got a call from Robert Bridgman in Postal Complaint Dept who said I am the only one that has this complaint, and that he has no other complaints with this missing mail stimulus issue. I even told him of this website and all the complaints and he said he did not even know about this website that all he knows is that I am the only one with this complaint. He said there is nothing that he can do or investigate because there is only me that this has happened too. He said I need to take it up with the IRS, that the post office can do nothing until IRS investigates. IRS is not doing traces on the 3rd stimulus, only just the first two stimulus. How was it nobody at the post office including a Postal complaint department investigation inspector has never heard of this website or ever heard of any other complaints other than my own is beyond me. Even when I shared this very website and asked for him to go and look on it he simply does not believe this website even exist. My local post office is full of very rude people who told me I am the only one with this issue and that this website does not exist. This is complete crap if you ask me. How the website goes unmonitored and how not one post office employee knows of this website that we are all on complaining on is absurd. I think all this writing I am doing will all be for not as they probably won’t even allow it to go through and be posted as I have tried making several post to this website and most the time I never see my post up here. It allowed me about 4 weeks ago, and that was it. If anyone does ever receive their third stimulus please add the response to this site as I do check it quite often. Thanks for reading my post if it ever does get posted. I wish a postal employee would read all of these comments but apparently no one knows this site even exist at the post office.

    May 05, 2021
  • anon

    Hello it's funny that I'm reading all of this in has the complete same issue it's unfair in believe no one is looking our 3rd stimulus it's unfair they cannot chooses who receive it in it may be within the USPS office holding our checks why ? But they make so hard to believe that no within they office can steal it ..hmm we want suspect if you just look I to it in stop giving us the run around .but I gave not received my check it was posted for the apirl 23 never received anything that day or the days up until now it's may 8 And been sent out on march 26 so I went in received no help at all .and I'm goin to call the IRS monday bug thank you for me letting me know in others were not Alone

    May 08, 2021
  • anon

    I also been reading everyone’s comments and I too am missing my third stimulus check. It was supposed to be mailed out on March 26, 2021 and I still haven’t received it. Last week I received two emails from USPS Informed Delivery that my EIP from the Treasury Dept will be arriving soon in my mailbox. I waited all last week and nothing was in my mailbox. This Monday May 3rd, again I received an email from Informed Delivery of my EIP arriving soon. On Tuesday I received the Letter from the Treasury Dept. letting me know that I should’ve received or should receive my stimulus check within 7 days of the letter. I have contacted the local post office but the supervisor has yet to call me back. What troubles me is the mail is scanned by USPS and not by the IRS... so why does the post office directs people to contact the IRS about not receiving their stimulus checks when it’s the USPS that scans the mail.

    May 07, 2021
  • anon

    Same circumstances as everyone else on this thread. Obviously there is a defect in the process for treasury department mailings with the USPS. The absence of a response to this widespread problem is indicative of the government's inability or unwillingness to be transparent about the problem yet. Make an appointment with the local IRS office for a person-to-person review. Or report your issue to a newspaper or news network for publicity. We're all in this together. And as every taxpayer is accountable to the government so is the government accountable to us. Moving on...

    May 03, 2021
  • anon

    On April 23 it was saying i was gettin my check from irs and i never got it why idk and i hope you can help

    May 03, 2021
  • anon

    Myself, like so many others, am wondering where my stimulus check is? It shows being mailed on the 26th of March. However, using informed delivery doesn't help. Half the time it shows things being delivered and I don't get them for 2 days. It's coming up on the 6 week mark. There is a huge problem with the mail service here. What is going on?

    May 02, 2021
  • anon

    I was supposed to receive my refund check in the mail on 04/30/21 I seen it in informed delivery USPS but it didn't come that day then on 05/01/21 my mail came from IRS stating that they adjusted my refund showing the correct amount I received that letter but not my refund on April 30th like it was supposed to come need to know the proper steps to take

    May 02, 2021
  • anon

    Same here. Except I can see 2 other letters mailed from the irs and advertising mail but havent received them either

    May 03, 2021
  • anon

    To all ..my check was sent on March 26th and informed delivery showed scan image on the same day 26th still no check in my mail box received all letters apart from my stimulus. I made many complaint to Usps they closed the case saying it’s not traceable. I waited 4 weeks and then called IRS to do trace they informed trace will be done to what happened to the check and another check will be coming in 4 to 6 weeks. Better to call IRS and inform them once 4 weeks done instead complaining to Usps they nothing gonna do apart from closing the complaints. Atleast IRS will send another check so we may receive that soon

    May 01, 2021
  • anon

    I know it’s not any coincidence that everyone story is like mines. I could see my stimulus check on informed delivery but it never arrived in my mailbox. I have been using this feature for several years. Never once I haven’t received the mail. All of a sudden my stimulus check did not make it to my mailbox. I had pictures of four envelopes but only three were in my mailbox. Where is my stimulus check? I could see that my stimulus check was being delivered the picture was crystal clear but it never came. What is going on? I plan on calling the news station about this scandal that is happening at our local post office.

    May 15, 2021
  • anon

    Same. Mailed March 26, never recieved it.. Image of Check came through informed delivery. April 26 I completed Form 3911 to trace with the IRS and faxed it back since I could never get through to a live person. I have been looking at all of the comments since March and its a shame that so many people are still waiting. Hope with the trace I will get my check within 6 weeks

    May 08, 2021
  • anon

    Have you heard anything back after you faxed the 3911 form? I mailed my form over a month ago and still haven't heard anything back BTW what is their fax number????? My stimulus was supposed to have been mailed out on April 2nd, I received a informed delivery that I was to receive something form the IRS but the letter never came. I'm beyond frustrated..

    Jun 10, 2021
  • anon

    FINALLY! Recieved a direct deposit yesterday 6/15/21! after over 2 months.. You have to go on the IRS website and look for your state to find the correct fax number. .Certain states have different fax numbers..Hope this helps..

    Jun 16, 2021
  • anon

    For Guys Awaiting on Stimulus check and you have issues with Usps just book an appointment to your IRS office. Please keep calling the IRS stimulus number , once you visit in person you get complete information. I had issues with USPS not delivering to my address nor forwarding to the PO BOX same old place ( they kept returning the Cheque to IRS ) but visited IRS in person , verified my details and got all my stimulus Cheque DD to my bank account scheduled May 5. ( filled my return 2020 return ). I can see the same status now online and also irs helpline verified. USPS and information delivery for few address are pathetic if you have changed your address and people there are bit lame won’t help much.

    Apr 30, 2021
  • anon

    Stimulus check mailed March 26th, still not arrived. I called irs, they verified was mailed and not returned....so postal service holding checks for some reason.

    Apr 30, 2021
  • anon

    I know that the name and address are blocked out from the IRS letters but there were three identical letters scanned saying coming to a mailbox for you in the bottom left corner I looked up the return address and it is the IRS debit card. I was wondering if there was a scam or anything again I don't know who it would go to since the IRS or you cover it when scanning

    Apr 30, 2021
  • anon

    I received an email from informed delivery that my stimmy was arriving on April 22, today, April 29, hasn’t arrived yet, no response from usps, this is sad, this guys are playing with our money with the “covid” excuse...

    Apr 29, 2021
  • anon

    My stimulus was supposed to arrive on April 22, i even saw it on informed delivery and till this day, April 29, it hasn’t arrived yet, I’ve been emailing usps and everything, this is really sad...

    Apr 29, 2021
  • anon

    Yes...Informed delivery read I was to get EIP (I can see envelope). Said it came yesterday. NOPE. I was monitoring the mailbox all day. NO ONE took it. USPS mail person is a thief?

    Jun 25, 2021

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