Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Any updates ? Mines said the exact same thing. And last time(the first check) it showed it was delivered on the 24th of April and bam there it was in the mailbox but not this time around. I hope no one stole it.

    Jan 13, 2021
  • anon

    OK so today is January 8, 2021 and in my informed delivery image I had about six pieces of mail and every single last one of my letters came except for my check at this point I’m thinking these people are opening up people’s checks and I am going to go to the USPS as soon as I get off of work or on my break today Because how in the world did I get everything else except for my money

    Jan 09, 2021
  • anon

    That happened to me last Thursday. I got 3 pieces of mail shown on my informed delivery. Everything came except my check. And I still ain't got it yet. Atp I'm going to get them to cancel the first one and send me another one because where could it be. Thus us crazy

    Jan 13, 2021
  • anon

    I cannot get help through USPS hotline or contact form

    Jan 08, 2021
  • anon

    Do they only do pics mail they want to do do people get mail that's not pictured in informed delivery pics do people get mail not pictured. Or more mail than it says getting

    Jan 08, 2021
  • anon

    I was just googling about this. Apparently, if your mail doesn't get scanned that day then there will not be a photo. Very frustrating. We are all waiting for our stimulus checks.

    Jan 11, 2021
  • anon

    Mine was scanned with pic and still haven’t received it, nor have I seen a mail person in a few days

    Jan 12, 2021
  • anon

    I'm wondering the same thing it says one piece of mail supposed to be delivered today but nothing and no image I'm waiting on my stimulus

    Jan 09, 2021
  • anon

    Did u get your check

    Jan 14, 2021
  • anon

    Waiting for check. Does it do just mail for that day. Does it not show everything being sent

    Jan 08, 2021
  • anon

    It just shows the pieces which are automatically sequenced into the route's delivery order. Along with parcels whose barcode got scanned. Residual pieces which got rejected from the machines and are worked by hand by clerks then carriers won't show up.

    Jan 08, 2021
  • anon

    I signed up for informed delivery about 3 weeks ago and about a week ago received a letter confirming such and providing a code to be used if I wanted to cancel but I haven’t yet received any email scans of incoming mail. How does this get resolved

    Jan 07, 2021
  • anon

    After filling out the application, I get a message that this service is no longer available. Can you tell me what is happening that I cannot get registered?

    Jan 07, 2021
  • anon

    I have informed delivery on my phone, today it said I'm receiving five pieces of mail today but received only 3. That was the same yesterday. Apparently the app isn't working very well or maybe it's the deliveree.

    Jan 06, 2021
  • anon

    Same here I was supposed to receive two checks I saw the images in my email informed delivery But I only received one of the checks have you got the rest of your mail pieces yet?

    Jan 09, 2021
  • anon

    USPS used to be a trusted reliable service, right now I'm dealing with tax problems because of un delivered IRS letters, right now they want payment within 30 days or seize property. I found out about it in a certified letter left in my mailbox " unsigned for"

    Jan 06, 2021
  • anon

    Informed delivery for Saturday, 01/02/21, showed that I should received a credit card statement and a jury summons. Both of these are important and neither of them were delivered. I know that my regular M-F mail person did not deliverer Saturdays mail and I have to wonder if the Saturday delivery person is at fault or if there is some other reason that I didn't receive the expected pieces.

    Jan 04, 2021
  • anon

    I have been trying to get this for 3 years. My neighbors (same zip and road) have it, BUT my "address is not currently eligible". No one can tell me why not. I am NOT a business, I am NOT an apartment. I sent email, I called local post office. Who should I contact????

    Jan 04, 2021
  • anon

    My informed Delivery says I will have mail delivered that day and image shown. What does that exactly mean? My PO says that it is just an estimate even though it does it about 80% of the time.

    Jan 02, 2021
  • anon

    Same issues for me. They are a bad joke. My stimulus check was scanned in but it isn't at the po where my mail is on hold for me to pick up in person. Their own website state's the images you receive are created early upon the day of delivery.... #frustrateduspscustomer

    Jan 11, 2021
  • anon

    I received an Informed Delivery email with scans of 5 pieces of mail. One was on December 15, and 4 others were on December 21. I have not received any of those. One is particularly sensitive. Now I have to monitor my account to make sure nobody is trying to use it. Also, over a month ago I put in an address change and received confirmation that it was changed. I noticed on the Informed Delivery scans from 12/21, none of the items had the forwarding sticker on them. Also, I have informed delivery emails with scans of my neighbors mail.

    Jan 01, 2021
  • anon

    Informed Delivery is useless. Received notifications 3 days in a row about delivery of a package. No delivery. I have turned it off. Our mail carrier is never the same. One is able to deliver during daylight. The rest are out in darkness, driving, reading addresses, and generally creating an unsafe condition. I wish I could use UPS for everything.

    Dec 31, 2020
  • anon

    I’ve been waiting for my package for a month now when will it be delivered?

    Dec 31, 2020
  • anon

    A package was mailed to me on 11:30 20 20 using priority Mail the package was last scanned at the Missoula Montana Distribution Center on December 4th and has not been scanned again since. I believe it's stuck in a machine that is no longer working or that has been shut off what are you going to do to inform me about that piece of mail because right now I'm I don't have a lot of faith in the USPS system

    Dec 29, 2020
  • anon

    My friend thinks her adult son has informed delivery for her address. A few times when he didn’t get there before the mail arrived she received a letter asking for information on a Credit Card she applied for. She called the company and yes they did receive an application for credit in her name over the internet. Then another time she seen mail carrier on opposite side of street and she asked her son Sis she have any mail her told her no. Today she found mail addressed to her under the sofa pillow. So I’m asking is there a way she can find out if he is using the informed delivery app for her address.

    Dec 28, 2020
  • anon

    were is my mail for today

    Dec 26, 2020
  • anon

    It says no mail was delivered when there was for this address yesterday and the day before and claims none is coming today? Is this site wrong?

    Dec 24, 2020
  • anon

    I'm interested.

    Dec 20, 2020
  • anon

    I use informed delivery. I use it to see what checks will come in for my business. I received a pic of checks that were coming in day before yesterday and still have not received them. I am trying to understand what happen to all my checks.

    Dec 19, 2020
  • anon

    I am having the same issue informed delivery said that my check would have been here this Monday but I still haven't received it. Also from November 2nd to November 23rd I had six checks shipped out to me I never received them so by December 2nd I contacted the people who sent me the check and have them void them out and reissue there I had them reissue them to my lawyer's office I received them with no problem fast forward two weeks later I'm now that in a situation where I'm not receiving my checks once again the informed delivery says it's supposed to be here but it's not I'm pissed off at the moment but I'm glad to know that other people are having the same issues because I know that I am not going crazy. I don't know where you guys live for but I am here in Kansas City and just last week a guy was indicted here for stealing people's checks in cashing them in. Nowadays you don't need someone's ID to cash a check I am pissed off to the max

    Dec 25, 2020
  • anon

    I’m also here because they took a picture of a check that I do not have in my mail today. Did you get anywhere?

    Dec 21, 2020
  • anon

    On 12/3/2020 I received a picture of my check in my informed delivery & I still haven’t gotten it. I called usps to do an investigation. Someone called me back for a follow up about my investigation claim but I still didn’t get an answer I wanted to hear about where is my check. I’m so pissed right now because I don’t know how to locate my check what so ever. Unless I call the irs & get an answer after they put a trace on it. But I don’t want to call the irs to soon because it will probably take months before they issue me out another one. But I’m going to have a little bit more patient & see if it arrive. If it don’t arrive by 1/4/2020 I waill have to call the irs so they can put a trace on it. It’s been 3 weeks I’ve been waiting going on the 4th week of me been waiting hoping it magically appear in my mailbox. But still no luck at all.

    Dec 22, 2020
  • anon

    Did you ever get your check? I also got an email with 3 images on Dec. 4. Still have not received any of them, although I have gotten other informed delivery mail since then. One of my missing pieces is a check. I filled out a missing mail form, but have not heard anything back. I don't want to have the check re-issued yet because it will take almost a month to get a new one. Just wondering if there is any hope that I will still get it.

    Dec 25, 2020
  • anon

    No I still haven’t gotten it...smh

    Dec 30, 2020
  • anon

    My mail on informed delivery always shows up on the day I receive the email, except for twice this week I have had 2 Christmas cards not show up on the day they were to be delivered. Are the postal workers looking for money and gift cards or what? This is ridiculous.

    Dec 19, 2020
  • anon

    I just experienced the EXACT SAME ISSUE. I’ve received all scanned mail as expected for 2yrs. Now, Christmas cards and renewals are missing.

    Dec 27, 2020
  • anon

    The picture informed delivery service was working great about a year and now it is pretty much worthless. Does not work at all. What happened? I liked it because I live on a rural route and I could see what was coming.

    Dec 16, 2020
  • anon

    I have tried unsuccessfully to get informed delivery to my house for years. we have a normal address, no apartments, single family home. My next-door neighbor, who lives in a condo, has it. My neighbors down the street in single-family homes have it, as well as apartment renters on the block. WHY? No one at my local post office has an answer. they only say "keep trying."

    Dec 16, 2020
  • anon

    Why is my package not having any other information for tracking. Stopped in Jersey City NJ. These items were ordered over a month ago and was suppose to reach me by December 8th.

    Dec 15, 2020
  • anon

    I don’t know why? Did you ever find out? It sure would be nice to know though huh?

    Dec 17, 2020
  • anon

    Usps informed delivery has worked great for years. Then Trump appointed his stooge to run the post office in an attempt to slow down mail-in ballots. Since then there have been problems with on time delivery and The Informed Delivery website goes down all the time. SAD

    Dec 14, 2020
  • anon

    Really !!! Blame it on Trump , WOW ! USPS has had problems way before the elections where an issue and yes everyone should question the election this year . How many ballots are missing just like so many packages and letters that are "somewhere" . I am currently trying to locate 3 packages with a value of over 750 dollars with no answers . I'm sure its Trump's fault , just like he will get credit for pushing the development of a vaccine , oh we forgot about that , and I can't wait for everything to be manufactured in CHINA ! Really SAD !!

    Dec 17, 2020
  • anon

    You are right ever since they appointed somebody else to manage the post office, there has been nothing, nothing but trouble it's been awful here, my informed delivery hardly ever is correct anymore, where it was always, always correct, and it comes down to having to blame it on the president, because he's responsible for this with all these issues, it's his responsibility to correct them or put somebody in charge who can handle it

    Dec 28, 2020
  • anon

    You won't allow me to change PO box to informed delivery and now won't let me use it at all.

    Dec 13, 2020
  • anon

    Can't get the mail to move from point A to B on time and yet this bonus stuff is offered that must require more resources. Stop adding bells and whistles when the core purpose of moving mail is failing.

    Dec 11, 2020
  • anon

    My email informed delivery stopped working last month just as others here have described. Worked for three years, then just stopped. Turning it off and on hasn't worked, nor has changing the email address I'd used for it for years. USPS hasn't responded to my weeks-ago inquiry into what the problem is. How hard is it to continue to send emails each day, as they had for three years?

    Dec 10, 2020
  • anon

    In order to report missing mail you are supposed to check the box next to the scanned image. I am not getting images, I Only a sentence saying is this the piece of mail you did not receive. How would I know? I have tried on a tablet, iPhone, and Mac. No images

    Dec 07, 2020
  • anon

    Please can't read my email

    Dec 04, 2020
  • anon

    For several years Informed Delivery worked fairly well for me. Then it stopped working. When I tried to sign in/sign up I was told it was not available at my address. Well, it used to be! Why not now? What happened?

    Dec 04, 2020
  • anon

    ever since it started i have tried to get informed delivery... it says it is not available for my address.... really?.....i have lived here over 10 years and never had a problem with delivery... My address is in my carrier's edit book.... so why am i not able to get it?

    Nov 29, 2020

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