Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    My scanned check was visible on informed delivery 01/12/2021 and I never received it today is 12/16/2021 .Stimulus checks must not be like the usual Informed delivery scanned items because they shoe up the same day .

    Jan 16, 2021
  • anon

    Same situation. Did you ever receive it? Mine showed scanned image on the 14th and still haven't received it.

    Jan 19, 2021
  • anon

    Have you received it yet?

    Jan 22, 2021
  • anon

    Why dont I get all my mail that they say are gonna be delivered soon

    Jan 16, 2021
  • anon

    For the last few months Informed Delivery no longer reflects the mail arriving the same day. Now it doesn't arrive until the following day or even later.

    Jan 16, 2021
  • anon

    I want to sign up for informed delivery

    Jan 15, 2021
  • anon

    Checked the GetMyPayment and said stimulus scheduled to be mailed 1/6/21 USPS informed delivery scanned it with 3 othe pieces of mail 1/15/21 Checked the mailbox.... the 3 pieces of mail were there but no stimulus....? Is it stolen? Did it go to a neighbor? My mail carrier isn't the greatest so I'm pretty concerned...

    Jan 15, 2021
  • anon

    Sounds like it might have been lifted by a fireable postal employee

    Jan 19, 2021
  • anon

    Bills are not arriving at our house or even at PO Box. Bill dropped off at our post office are not arriving at creditor, animal vet offices, phone service, you name it ....it is not getting there in some cases at all. It is getting lost totally! If you fill out the form requesting the USPS attempt to find the lost or dumped in a pile mail unfortunately the case is file it is never followed up on. If I ask amazon to deliver my phone bill it would have been delivered to the business in days not a month and a half later or well lost. I never thought I would say this but it is time to go private with mail delivery. Even the clerks at the post office will be honest and told me mail will not be delivery in timely manner,..think twice before mailing.. Encourage to go electronic. What in the world. I called congressman. Encourage everyone to reach our to congressman and let them know what is going on if your mail is not being delivered in a timely manner or is lost. Someone needs to help the postal workers. Yeah I know about covid but Amazon and Walmart get to our houses in a day or two by extra help from USPS so?? Hire part time temps,,,no they did not resolve the issue like that. Why not. This is difficult on senior citizens and businesses. very sad:(

    Jan 15, 2021
  • anon

    It says my stimulus check was mailed on Jan 6th. I signed up for informed delivery 2 weeks ago. As of today I still have not received my check. Informed delivery is a joke.. The past week it has "informed" me that I've had mail each day of this week Monday it said i had 3 pieces of mail. Nothing came. Tuesday the same thing. Wednesday it said i had 5 pieces of mail. Still nothing came. Same thing happened yesterday. What the heck is going on?

    Jan 15, 2021
  • anon

    Same as everyone else is saying. Stimulus check mailed on the sixth, showed in informed delivery shortly after, have received all other mail but not stimulus check. Extremely concerning that so many people are having the exact same issue...

    Jan 15, 2021
  • anon

    It shows my stimulus was mailed on the 6th..around the 9th r 10th it showed I had a piece of mail not scanned I never received and I'm wondering if that was my stimulus

    Jan 15, 2021
  • anon

    I just had the same thing happen to me Saturday

    Jan 19, 2021
  • anon

    Where is my stimulus check informed delivery showed a scan of the check but checked the mail no check I am very upset i need this stimulus check every other pice of mail this week that was scanned came now it showed up but never came

    Jan 15, 2021
  • anon

    Mine did the same today did you get check

    Jan 19, 2021
  • anon

    Same exact issue happen to me. My check and mail from my bank showed it was coming Wednesday and I never got it! After reading these comments something is going on within USPS!

    Jan 17, 2021
  • anon

    Hi the same happen to me informed delivery showed me 3 pieces of mail 1 of them being my check but only the other 2 pieces came in the mail today is this normal will I get it in a few days or has it been stolen

    Jan 17, 2021
  • anon

    did u ever get your check mine showed on today's informed delivery and it didn't come. My other mail did but not that. Why is it everyone's checks don't come??

    Jan 20, 2021
  • anon

    Same here. I got the image of my Stimulus Check along with two other mail pieces showing delivery today. The two other mail was there but not my check. What is going on?

    Jan 23, 2021
  • anon

    Same here. Showed scanned today. No check but other piece of mail there. This stinks!! Said mailed on 6th. I'm in California. Now if it doesn't come tomorrow or Tues. (Mon. holiday) I'm suppose to wait 4 weeks? I dont understand why it wasn't dd like last time. Nothing changed. I feel that there is something afoot!

    Jan 15, 2021
  • anon

    Did yours ever show up? Mine showed up on my informed delivery today along with another piece of mail that other piece of mail showed up but not my check so did somebody steal it?

    Jan 15, 2021
  • anon

    My stimulus check was mailed on the 6th of January. Informed delivery showed the image on the 7th. I still have not received it as of today January 14. I reported it missing last week. I’m not sure what the next step is. Btw I’m in Jax FL.Any on around here have the same problem or know what to do next?

    Jan 14, 2021
  • anon

    Same here....IRS website says it went out on the 6th and informed delivery scanned same day. Jonesboro, Ga here and still no check 1/17/2021

    Jan 17, 2021
  • anon

    This system and post office are worthless to say the least. Informed delivery is rarely correct. Itracking information is easily manipulated and changed to meet post needs, such as expected delivery dates and travel time. Its happed to me on more than several occasions. To me its just another reason to waste taxpayers money.

    Jan 14, 2021
  • anon

    Mail has been a nightmare. No stimulus check even tho it said Monday on informed delivery. Why inform us if nothing is coming? Joke of a service. I don’t have any money due to this plandemic.

    Jan 14, 2021
  • anon

    All that Informed Delivery tells you is a piece of mail ran through a machine the night before, it doesn't tell you if that piece fell out of the tray it was put into or if there are enough healthy carriers to deliver any route

    Jan 14, 2021
  • anon

    Received notification on informed delivery that shows an image of my stimulus check on January 11th. Have yet to receive my check but received the other mail that was there. What's going on?

    Jan 14, 2021
  • anon

    Hi I looked on Get my payment.com for the updated information on my 2021 stimulus check the site said that it was going to be mailed out on Jan,6 2021 and today is Jan14 2021 I recently .resubscribed to informed delivery on Jan 8 2021 I wanted to know how can I check to see if the check or debit card had been processed or scanned for delivery Thank you

    Jan 14, 2021
  • anon

    Why it keeps saying i have mail in my informed delivery and for two days it's only been from nextdoor i don't want to get mail from nextdoor nomore my zip code is 29645 thanks

    Jan 14, 2021
  • anon

    I love informed delivery. I have not had any problems at all with it. The mail they say is coming, always shows up.

    Jan 12, 2021
  • anon

    Hi. Julie how long does your mail usually take to be delivered from the time you see it on informed delivery

    Jan 18, 2021
  • anon

    I have had informed delivery for bout a year and never had trouble till mid December and that is when a package was late but did up. Then my family in Fl mailed my kids Christmas cards all on the same day, 2 arrived with in normal time frame. The 3rd was a week and half late. Then one of my packages from Amazon was missing and then I was looking on app it said I had requested my mail and packages to be held at the po. Well I am disabled and no car, common sense I would not tell them to keep my mail and things there. So I emailed them and maybe got little aggressive well by 9 am the next day the package was not just here at the apartment mailroom bit at my front door. And the local po called to confirm I got it. Was happy they handled it well. So last week my electric bill showed but I never got it, then some insurance papers were scanned and never got. Then it showed my stimulus check was to be in my box yesterday and still no check. This is not good, after having been put on back burner by congress for so long people need their checks. And then nothing showed for today and nothing came. So where are everyone's mail going?? And we always have random people deliver yesterday I was told the mail truck broke down so some one had to give the mailman a ride, in a personal vehicle, so if It is lost who knows where it is or who's car it could be in. I know their is a lack of employees due to covid-19 but if their is a dand for more employees why not hire these people who lost their job even if it is temporary to get through this big "mail chaos" time to insure we get our bills,checks ,cards ,insurance papers and what ever else is missing. And I think everyone would agree these check are overdue and untill the po finds the mail and gets it to us we are still get electric cut off no matter. Who says they can't they do, and rent can't be paid, food can't be bought for our kids, it is such a shame that we are loosing in a time of need.

    Jan 12, 2021
  • anon

    Informed delivery showed image of stimulus check on Jan. 11, 2021, not delivered. Spoke with carrier, didn't know where it was. Called USPS Sorting number several times, no answer. No check in mail today, went to post office, got no more help! Where is my check?

    Jan 12, 2021
  • anon

    I'm having same problem did you get yours yet

    Jan 21, 2021
  • anon

    Ditto for me. Informed delivery showed check that was not and has not been delivered. In fact picture in informed delivery showed check on top of another piece of mail that was delivered. Strange. Local post office is perplexed as well. How do you prove a negative to the Treasury dept for a new check?

    Jan 14, 2021
  • anon

    Sooo.....did you ever find your check? Just asking for a friend lol

    Jan 14, 2021
  • anon

    Working on news report concerning these issues. Can you contact me?

    Jan 14, 2021
  • anon

    Working on news report concerning these issues. Can you contact me?

    Jan 14, 2021
  • anon

    Got the same problem! Informed delivery showed a picture of my stimulus check in today’s mail so I waited all day when mail finally arrived at 500 pm no check so I went to post off and was told some bullshit that the mail gets scanned way before it even gets to my post office and can take up to 10 days ! This is false information they are leading us to believe sick & ired of it

    Jan 16, 2021
  • anon

    I too have this same issue . Informed delivery shows my check and no check in my mail . What’s going on !!!

    Jan 14, 2021
  • anon

    Same here. Informed delivery had an image scan of my check yesterday. The check was not delivered yesterday. No check today either. I live in a single family detached house with a locking mailbox. It's a rare occurrence for my mail not to be delivered the same day I receive an image scan. Similarly, this past November I received an image scan of my mail-in ballot, but the ballot was never delivered. After a week I called the county election office and requested another ballot. At first I thought it was only a fluke, but this is now twice that an important piece of mail has gone missing after I received an Informed Delivery image scan of the mail piece. I'm an outspoken critic of the thugs running the local government and now I have to wonder if they don't have someone inside the local post office destroying my mail just to harass me?? If so, I'm sure they are doing the same to others and postal inspectors will get on it.

    Jan 14, 2021
  • anon

    Same thing here, shows a picture in my informed delivery of my stimulus check on Tuesday, but I never received it. Seems like someone in the post office is stealing our money!

    Jan 14, 2021
  • anon

    01/08/2021 informed mail showed my stimulus check ...never delivered.....01/09/2021 Wells Fargo statement on informed delivery...never delivered...01/11/2021 bill on informed delivery...not delivered...why for three days in a row would I not receive any of my mail pictured on informed mail please help me

    Jan 11, 2021
  • anon

    Inform delivery shows that important mail from the treasury was coming to me it has not came and that was a Saturday today is Monday well actually it was Friday and then it didn't come Saturday and then it didn't come today...where is my check❗ please help me..thank u kindly

    Jan 11, 2021
  • anon

    Has anyone else’s email notification keep disabling for their USPS Informed Delivery app? I enable it then it keep disabling on its own so I’m not able to get the emails.

    Jan 11, 2021
  • anon

    I have not recieved any packages informed deliver says my packages where dropoff tracking at my house no packages

    Jan 11, 2021
  • anon

    I agree with previous comments, this system is a joke. So if you live in a city, and in an apartment building on top of that, you can't get this service. I live in San Francisco, where we were one of the first places to get this "service" and still three years later their system can't identify apartment numbers? I mean what the heck, there is no reason to offer this if in major metropolitan areas, where the majority of Americans live, it can't be used. I also have moved and have my own physical address, with no extra number, and still my address isn't eligible. Mind you the post office is three blocks away, but i am not eligible still. I can only assume the reason is because we live in a town house, but even though there are three separate mailboxes for three separate houses, cause we are not separated by a yard and 15 feet, it is not available? It is still a unique address. Ridiculous. Complete fail again by USPS, as is the usual case. Too bad i can't choose to get my mail through UPS or Fed-ex exclusively. I used to be all about saving the post office, but what is there to save at this point? They have the longest lines, shortest hours and all they seem to care about if trying to upsell me stamps when I go in to ship a package. Why would I want stamps, I am not even sending a letter. If i was sending a letter i would not be there to send it off anyway. Make mine UPS, please.

    Jan 09, 2021
  • anon

    My stimulus was mailed out on the 6th I checked informed delivery it says one piece of mail being delivered today but got nothing and it didn't show image but all the other days image was shown smh

    Jan 09, 2021
  • anon

    On the 6th of Jan my economic payment was mailed and in thr 11th of January the same issue happened with me when my stimulus was due to be mailed a letter that was not scanned was claimed to be included in my mail but was not. I have reason to believe that was my stimulus payment. All the other mail was there but the one not scanned.

    Jan 14, 2021
  • anon

    Mine said it was mailed too on the 6th, still havent recieved, I signed up for informed delivery and it says I have 0 mail and 0 packages, however I still get my bills! But no Stimulus $$ , lol. BTW, Did you get yours? Since IRS supposedly mailed on 6th like mine.

    Jan 14, 2021

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