Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Me too. It says it’s coming but nothing. Wtf

    Jan 25, 2021
  • anon

    I got the same message its a " little blue" box with message but nope no card yet

    Jan 25, 2021
  • anon

    I recieved on informed delivery today showed thd piece of mail and everything but nothing have you got yours yet i see you posted on thd 20th

    Jan 23, 2021
  • anon

    I got that notice on 01/19/21, but I haven't received my EIP card yet. I'm hoping it will come today. I don't think it will show up again in our informed delivery email again.

    Jan 23, 2021
  • anon

    Hi Brad I too received the same notification. Did you hear from anybody about it? Can't even talk to anybody on phone about it, I went to the nearest post office and I was told it may still be in the mail. I ended up calling the Bank for a new one but not sure if that was a mistake. I've read in some of the comments here that not all scanned arrive the same day. IRS said mine was scheduled to be mailed the 6th and informed delievery sent me a scanned notification Tuesday and yet...I receieved all the other mail but not my stimulus

    Jan 22, 2021
  • anon

    We were all scammed thinking the new puppet could buy your vote!

    Jan 22, 2021
  • anon

    Why isn't usps informed delivery scanning all my letters? I had three letters this week come one from costco one from geico get scanned but the letter from az des bank of america card envelope was not scanned and it looked like the letter had been opened & resealed back up!!!

    Jan 22, 2021
  • anon

    Pieces that are rejected from automated mail processing do not have pictures taken of them so nobody knows that they are going to the delivery station in mostly the route's order the next day.

    Jan 25, 2021
  • anon

    I like the way you organize the mail different categories to make easy what we want get it taken care of our business to understand and understand us what we looking for and life chat Thanks all employees and who brings package and mail by our door tanks very much

    Jan 21, 2021
  • anon

    I'm just curious I had a little blue box on my informed delivery saying I was getting my EIP card from irs on Wednesday I didn't receive it and the box is gone from the informed delivery screen

    Jan 21, 2021
  • anon

    I got the same message on 1/22 no card as of yet.

    Jan 25, 2021
  • anon

    I had that same blue box notification as well, but on Tuesday. I have filed a complaint, called my local post office. But there is no help! They won’t let me speak with the person who is in charge and are always saying she’s out or busy. I am worried someone stole it. I don’t know.

    Jan 22, 2021
  • anon

    I had the same blue box yesterday.. I called the post office.. She said that meant the card was scanned..& we should get the card in a few days.. Not here today.. Hoping..praying..soon..

    Jan 23, 2021
  • anon

    Same! Get my payment says the check was sent out on the 6th- informed delivery showed a picture of the Stimulus check 16 days ago and still haven’t received it.

    Jan 22, 2021
  • anon

    I feel your pain Melinda. I'm in exactly the same circumstances except I dont have informed delivery! I'm going to take a screenshot of your post and show it to my friends who are also wondering where their checks are. Thanks!

    Jan 24, 2021
  • anon

    Informed delivery showed my Stimulus check had arrived to my mailbox on January 20th. It was not at the post office upon my arrival. I was told my the postal clerk to come back tomorrow, 1/21. I did and it's still not there. I'm going to put in a missing mail claim if it's not there by tomorrow. I'm afraid it's been stolen.

    Jan 21, 2021
  • anon

    It says I do not have any mail yet I've been receiving mail every day. The whole point I signed up for this was to track any incoming mail, yet I have yet to see that any mail is incoming. Is this bc of the postal service being overwhelmed or just that this scan isn't as accurate as it said ?

    Jan 21, 2021
  • anon

    I’m having this same issue! Please reply if you get any resolve, so frustrating. Sorry to hear you’re going through this as well.

    Jan 22, 2021
  • anon

    What is going on with the mail I have informed delievery im see what I’m supposed to get and maybe getting half of what I see,I am very concerned a lot of important stuff I am not getting at all,let me know ASAP

    Jan 21, 2021
  • anon

    I signed up for Informed Delivery and have been getting mail since that time, but none of the mail has shown up on Informed Delivery. I checked and it says available here. Why not working??

    Jan 21, 2021
  • anon

    Hi, Is the informed Delivery site down or something or just going slow cause of covid? It sometimes shows mail but it does not come that day It takes a couple of days to come. I hope we get our check worried has not come yet!

    Jan 20, 2021
  • anon

    My stimulus was "mailed" the 6th. Unfortunately I live in a area that is ridiculously forgetful of mail because my stimulus was scanned yesterday the 19th. I didn't receive it yesterday and its almost 930pm and I didn't recieve it today. I sent a not so courtesy email to the usps because this is ridiculous and im tired of reading how "behind" they are. If you order something from Amazon you get it in 2 days tops. This government has really let the Americans down and still there's no mention of these checks that nobody is receiving!!!!

    Jan 20, 2021
  • anon

    How do u know your stimulous was scanned on informed delivery because im having my mail forwarded from my old address and it shows on the old address that it was economic impact on the image but it didnt have a name or say what it was was that how yours showed because mine was mailed on the 6th also

    Jan 21, 2021
  • anon

    Have u had any update I’m in the same exact boat as you literally

    Feb 05, 2021
  • anon

    Iam trying to see when I will receive my economic stimulus ford Social Sercuity and when will I get my stimulus for my kids

    Jan 20, 2021
  • anon

    My stimulus chaws sent in mail inter 6 th of January and never received it but people around me has got there’s and even my wife got hers direct deposit so what’s going on!!!

    Jan 20, 2021
  • anon

    I have 11 mail pieces why I'm only seeing 7.. because I'm waiting on important mail like my stimulus mail

    Jan 20, 2021
  • anon

    my stimulas mail

    Jan 20, 2021
  • anon

    I relate to a lot of the comments as my stimulus check was also supposed to be mailed on the 6th, but yesterday it showed I'd receive the stimulus eip card in my mailbox soon on informed delivery. I didn't receive it tho and now it's not showing up today. I was just wondering if anyone on here have actually received their stimulus payment.

    Jan 20, 2021
  • anon

    That was a generic date the IRS put up. The whole USA was scheduled for the 6th. I was scheduled for the 6th. Just got mine.

    Jan 21, 2021
  • anon

    Ok thank you it's showing the message again on informed delivery for today. So hoping it's in there the first message was on Tuesday the 19th and the second message was today Friday the 22nd. Hopefully this time they got it right.

    Jan 22, 2021
  • anon

    No havent got mine yet

    Jan 20, 2021
  • anon

    Same, check showed up in informed delivery with other mail included- everything but the check showed up.

    Jan 20, 2021
  • anon

    did yours ever show up because the same thing just happened to me today

    Jan 25, 2021
  • anon

    Informed delivery is kind of a joke. I mean they scan what they want to scan. In my city mail carriers have dumped mail in canals. They deliver every 3 to 5 days only. The theft of mail is ridiculous and then you can add the fact that the people here are almost illiterate and misdeliver mail when they do deliver it and most of my neighbors never bring my mail or put it back in the box as I do to them. So here I sit, one more person whose stimulus check sated on IRS that it was mailed on the 6th but it is now the 20th. Shame on the postal service who cries broke at every turn even though they have raised package rates so high that most of us who once had Ebay businesses have had to close down.

    Jan 20, 2021
  • anon

    Contacted the IRS and it said that my stimulus check was mailed out on the 6th today is the 20th still no check receive credit report from Experian show the picture of it on the daily digest never received my credit report I believe I being a victim of identity theft when I first moved in my place three years ago my new change of address license what's the DMV stated that they mailed was never received mail from the IRS and the Social Security Department I never received They have all of my SS information

    Jan 20, 2021
  • anon

    Informed Delivery showed me my scan check 01/19/2021 plus 6 more pieces of mail . i watch the mail carrier went to box no check in the mail. but a;; the other mail was in the box plus one that was not even scan. This is some Bull I want my check. They are messing up bad we need our money. i pray my check is not lost due to them screwing up. i hope is show up tomorrow if not I'm going to to Post Office in Elgin Tx I'm Pissed Off.

    Jan 19, 2021
  • anon

    I checked the IRS website and it says info not available USPS says I have a EIP card coming form the Treasury department it says coming soon what does that mean

    Jan 19, 2021
  • anon

    I received that same msg on Thursday 01/21 and still nothing smh

    Jan 25, 2021
  • anon

    It said I had mail today but nothing was in my mailbox. They left a green paper saying I need to put my husband and my name on it so.they know who the mailbox belongs to they did that song th17 th they was there today but didn't take the green paper back so what is going on with my mail??

    Jan 19, 2021
  • anon

    Thursday the 14th. My mail was suppose to be delivered. I never gotten it. Plus, that saturday my mail for friday was put into someone elses mail box. It is very important mail myself and my twin tami hurt is also missing important mail.

    Jan 19, 2021
  • anon

    I have informed delivery. What it does do for me is show me the mail that was supposed to be delivered and wasn't. I'm still waiting for one of my tax bills that showed up on informed delivery but has never been delivered. Great service, isn't it? The complaint website has been shut down and is no longer in service. Maybe the whole post office should follow suit and go under. Turn it over to UPS or Fedex who know how to deliver stuff. Inspector General, maybe you should start looking from within the system for problems. THIS IS A DISGRACE !!!!!

    Jan 19, 2021
  • anon

    My Stimulus was scanned to be delivered on Friday, January 15th, as well as another piece of mail. The other piece of mail was delivered but not the item showing my EIP(Economic Impact Payment). This is absolutely ridiculous! I called the post office, and they won't tell me anything except that it hasn't come through the post office, but was scanned in Portland, OR. I live in Kelso, WA. It is now January 19th and still no EIP. What in the actual hell?!

    Jan 19, 2021
  • anon

    I got a notification that I had a piece of mail that wasn’t scanned for Saturday and I never got it. I usually get all of my mail but I find it very strange that the one time I don’t get it the envelope wasn’t scanned? I went to the post office to ask about this if maybe I needed to sign for something and she was also very rude. I’m just disappointed all the way around.

    Jan 19, 2021
  • anon

    On 1/15/2021 , I had a notification that 2 pieces of mail been delivered, 1 of them says no image , I sent to check the mail box the one with the image was in there but the other one was not , WHERES MY MAIL ,?? I REALLY DISLIKE THE APP ITS NOT ACCURATE

    Jan 19, 2021
  • anon

    I can’t enroll in inform delivery

    Jan 19, 2021
  • anon

    Last month, I had a package delayed over three weeks. Now this month it's the Stimulus? You guys had till the 15th to deliver them. It's the 16th now. I hope the government finishes off what they started, and close you down for good! Maybe then you'll understand poverty like the rest of us, who can't even afford food during a pandemic!

    Jan 16, 2021
  • anon

    Informed delivery showed a child support check to be delivered today and go to check mail once I get home and nothing.! Anyway to find out what happened I’ve never had this problem.

    Jan 16, 2021
  • anon

    My stimulus check was also mailed the 6th, informed delivery scanned it the 13th and I didn't get it. Today is the 16th and still nothing! And haven't seen a mail carrier for a few days either. Wen to the post office Friday the 15th and the rude guy said "who told you, you was supposed to get mail"? I said yalls' USPS informed delivery! He said well it's not accurate. I said well it has been every time but NOW! He said well we aren't holding your mail. I HAD TO LEAVE BEFORE I HAD TO USE THAT STIMULUS FOR BAIL! Very rude guy.

    Jan 16, 2021
  • anon

    On January 13th, informed delivery stated my stimulus check, my new debit card and insurance policy was coming. The mail never was delivered. I went to post office and manager has no explanation. However I received all other mail the other days.

    Jan 16, 2021

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