Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Hello, I was also worried, but after checking the irs get my payment, it looks like my card is scheduled for a future date. I believe the informed delivery message was sent on the day irs selected us to receive debit cards. In my case, I closed my old bank account where they tried to deposit first, so bank returned payment, irs updates status, and it'll be sent on the scheduled date listed on irs tool. Hope this helps!

    Jan 27, 2021
  • anon

    I agree. Something is up and I believe it’s an inside job.

    Jan 26, 2021
  • anon

    Saturday I received notification that our EIP card would be there soon but we still have not received it, is it possible it’s still in the process or someone took it?

    Jan 26, 2021
  • anon

    Same here had little blue box w scan pict of check from Treasury Department.n nope got the other mail a bill but it said 2 pieces only got 1bill.im worried

    Jan 31, 2021
  • anon

    Same here. Then I got a notification on the app that I have a check coming today last Monday but didn't receive either one...smh

    Jan 27, 2021
  • anon

    Thank the Lord I found this. Absolutely NO ONE else I know is waiting for their check. Showed on Informed Delivery on 1/19 with the supposed mailing date of 1/6. Still not here although every other piece of mail has been delivered (99% junk). PO just says covid delays. Can't do anything with IRS until 2/24. How is this happening? First class mail should not take this long and USPS ought to be ashamed for their lack of accountability!

    Jan 26, 2021
  • anon

    Show my mail was scanned an only received 1 of the 3 items my stimulus check and a bill never got delivered

    Jan 26, 2021
  • anon

    I showed to get 5 pieces of mail delivered today, I didn't get any, why not?

    Jan 26, 2021
  • anon

    Jan 6th 2021 getmypayment shows Mail date, usps informed delivery shows Jan 15th it will be arriving in mail, today is Jan 25th still no stimulus card!

    Jan 25, 2021
  • anon

    same happened to me jan 14th I got notice of stimulas and it jan 26 12 days later nothing showed up yet

    Jan 26, 2021
  • anon

    It showed on your info that my mail was scanned and it showed 4 letters a electric bill 2 peices of junk mail well 1 out if the 4 let there arrived so i called Springdale post office talked to ine lafy who was rude and said she didn't even know what I was talking about or what she could do so i asked to speak to someone who did know then I spoke to a mail manager who said thus info thing was inaccurate and that he didn't think he had my mail

    Jan 25, 2021
  • anon

    My check

    Jan 25, 2021
  • anon

    I received an image of my stimulus check on the informed delivery app on January 8th 2021 still no check! I have received all of the other mail I see/seen a picture of, with the exception of my stimulus check. I have never had an issue receiving my mail since I have been living in my apartment for almost 3 years. How am I receiving all of my other mail, but my check is missing. Anybody else having the same issue? I’m convinced someone is stealing on the inside being that my check never made it to my mailbox but all of the other mail did.

    Jan 25, 2021
  • anon

    I am also under the same impression this past Saturday my informed delivery showed me my stimulus was coming in the mail but when I went outside my mailbox was open but I make sure to keep it close it’s already across the street (mailbox)when I called the post office but all they said was to file a police report ... yea right with no proof

    Jan 26, 2021
  • anon

    Bro I’m having the same exact issue. Mine was on the 12th and again today. None of us received our cards or checks but it was scanned. Something crazy is going on

    Jan 25, 2021
  • anon

    I received notice on daily mail digest that I was receiving a US Treasury Metabank card today along with other pieces of mail. I only received the other pieces of mail. Also I have been getting other neighbor's mail and receiving mail hours later that usual time. Where is my card?

    Jan 25, 2021
  • anon

    I'm trying to sign into my informed delivery but it will not work. When it gives me a temporary password it says unable to connect

    Jan 25, 2021
  • anon

    Stimulus was in informed delivery what I did was go and complain directly at the post office a week later. Monday 1/11/2021 said stimulus was coming I got it on Tuesday 1/19/2021 after complaining. Go to your post office, speak to a manager I think it’s a matter of mail carriers not caring. Hope this helps someone.

    Jan 24, 2021
  • anon

    Where's my stimulus money and the mail fraud that was in Florida monetary funds and package

    Jan 24, 2021
  • anon

    My informed delivery has never worked. I have no idea why.

    Jan 23, 2021
  • anon

    Same here, Showed it should have been in mailbox today. Not there, the two other mail pieces that showed were there. What is going on?

    Jan 23, 2021
  • anon

    Scanned images of letter size mail was showing up on phone. For the last week, I'm receiving blank scanned images on my phone when i didn't before, but they show on my mac.

    Jan 23, 2021
  • anon

    Informed delivery showed a picture of my check(FEMA) on 1/19/21 and a bill. I received my bill but not my check. Lol smh. Btw I still haven’t received it.

    Jan 23, 2021
  • anon

    Same issue here. I received a message saying my EIP card was arriving soon. But everything was in the mail except that. That was on Jan 12th. I’m starting to think Usps workers are stealing them. People say they can’t activate the card but I’m missing IRS mail too which contains my full social security number

    Jan 25, 2021
  • anon

    They are!!! Same here!!! Contact ftc

    Jan 26, 2021
  • anon

    I had a package sent out to me in raleigh on 12/31. It arrived in raleigh on 1/16/21 only to be sent to Greensboro NC where it has been sitting for the last SEVEN days....what's the problem. Why would mail being delivered to Raleigh have to be shipped from a raleigh facility to greensboro? Why hasnt my mail been delivered or even moved in SEVEN days?

    Jan 23, 2021
  • anon

    My stimulus check was scheduled for Jan. 6th and the scanned image finally showed up via informed delivery on Wed. Jan. 20th, as of Friday Jan. 22nd I still have not received my stimulus check. Strange because every other time in years of using informed delivery my mail that shows a scanned image is delivered the same day, until now. I still have Christmas cards sent via international priority from family in the NL that have not arrived, but one delivered as late as last week that was sent on Dec. 12th! So very disappointed in the USPS. They used to be so dependable, but now I'm trying to have all of my mail sent via other services like UPS or FedEx. At the very least the USPS should send out some kind of update to citizens of the USA informing us of potential delays and what to expect as far as delivery times go.

    Jan 23, 2021
  • anon

    Did you get ur check ? It shows mine informed delivery for last Friday still no check yet but all other mail came

    Jan 25, 2021
  • anon

    So, my husband’s deceased fathers wife believes her incarcerated son’s ( Husband’s brother) stimulus check to be in my possession. It is not. She has set up THREE informed delivery accounts in the incarcerated brothers name at my address and is actively monitoring my mail. I’ve called the post office. I’ve written Congress. Nothing can be done. Every time I go online to stop the service, she immediately signs up again, and I’m not notified until the letter arrives informing me. I was told by a supervisor that if it continues, my mailing address will be permanently blacklisted. I own a business and use the USPS to conduct said business. What am I supposed to do? She literally brought the police to my house on the 16th To get his check - that I don’t have!!! I can not believe that tampering with someone’s mail ( physically ) is a Criminally punishable offense, but what she is doing is not!!! This HAS to change!! I know I’m not the only person dealing with these issues and if changes aren’t made and help is not received by USPS and Help from law enforcement Isn’t received, people will begin To take matters into their own hands after all other options are exhausted. At that point, I’ll have no choice but to hire an attorney and hold the USPS responsible for what comes from being forced to stop someone that does not reside at my address, from monitoring my mail for a person doing life in prison. Can anyone help me???

    Jan 23, 2021
  • anon

    Why is my address invalid

    Jan 22, 2021
  • anon

    I have had this happen twice. once something I was getting from SSD and now some stamps (of all things)are not in my Mail Box!!!!!!!

    Jan 22, 2021
  • anon

    Mine says it arrived yesterday and it never came so who knows what that’s gonna end up meaning. This is ridiculous and should not be happening like what the hell is going on?!

    Jan 22, 2021
  • anon

    Informed Delivery shows 5 pieces on mail, including an important tax document, to be delivered on 1/21/21 and I received NOTHING. Checked with neighbors, they did not inadvertently receive my mail and it wasn't delivered today so where is my mail? USPS is a joke!

    Jan 22, 2021
  • anon

    Did your mail ever come? I'm having the same problem with Informed Delivery.

    Jan 25, 2021
  • anon

    I received notification in my informed delivery that a stimulus card is coming. I haven’t received it yet and I received that alert on the 16 of January 2021

    Jan 22, 2021
  • anon

    Ditto...received blue box notice on USPS Informed Delivery and I still haven’t seen a card in my mail. In addition, the “Get My Payment” on IRS.com still says “not available”. My first check was direct deposited without a problem. This sucks!

    Jan 26, 2021
  • anon

    Same here. It said Eip card coming soon and still nothing. Has anyone received their stimulus yet? It’s been over a week now. I can’t believe this is happening to this many people. I was worried it was stolen. USPS should post something, have some kind of explanation for this issue.

    Jan 25, 2021
  • anon

    I’m wondering if the “blue box” notice on USPS Informed Delivery was generic and sent to EVERYONE. I received that notice over a week ago...still nothing!

    Jan 26, 2021
  • anon

    How long does it take for stimulus card to show up in mail after it says its coming soon on informed delivery?

    Jan 24, 2021
  • anon

    Have you received the check yet? Cause the same thing happened to me. I was shown my stimulus image on my I formed delivery, and it's been two days now with me getting everything else being Informed, but not my stimulus.

    Jan 22, 2021
  • anon

    When I called the post office, she said the little blue box is a generic notice to let you know it's coming soon.

    Jan 25, 2021
  • anon

    Same here. Thought I was getting the card last Saturday but it’s just saying it’s coming soon.Does you see a payment status on the get my payment? Mine says unavailable

    Jan 22, 2021
  • anon

    My status was updated with a date. USPS notification is NOT the scheduled date. Get my payment tool has the scheduled date.

    Jan 27, 2021
  • anon

    This is exactly my situation too! I got the first No problem dd this time my status says unavailable but a week ago my digest said a eip card is coming soon and nothing has shown up. It's frustrating what's going on is it coming?!

    Jan 26, 2021
  • anon

    The same exact thing happened to me on Tuesday, yet no mail piece or anything. And now, it’s Friday and there’s STILL nothing.

    Jan 22, 2021
  • anon

    I got the same message on Tuesday and card never came.

    Jan 23, 2021
  • anon

    Yes, same for me. Never received it yet

    Jan 25, 2021
  • anon

    Informed delivery says I have mail and I only get half of it. Not to mention it was delivered sometime around 7pm. No images, no info. Says I have no mail again today. I am very concerned about what is going on with mail service. My check was also mailed on the "6th" ..

    Jan 22, 2021
  • anon

    Informed Delivery - I got a notice from the US Treasury Dept. stating that "An Economic Impact Payment Card sent on behalf of the US Treasury is arriving in your mailbox soon." on January 20th. Has anyone else gotten this notice AND received their payment sometime after it, and if so, how long after did you receive your payment?

    Jan 22, 2021
  • anon

    January 26, so 6 days later and still no card in the mail yet.

    Jan 26, 2021

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