Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Have you received your check yet? If so how many days after you received the informed delivery notification.

    Feb 08, 2021
  • anon

    ITS supposed sent it out Jan 6. Then two days last week I got notification the EIP card was on its way in a little blue box message. Nothing!! It’s been over a week and nothing. Not sure what to do so frustrating!!!!!!

    Jan 29, 2021
  • anon

    Informed Delivery - I got a notice from the US Treasury Dept. stating that "An Economic Impact Payment Card sent on behalf of the US Treasury is arriving in your mailbox soon." on January 20th. Has anyone else gotten this notice AND received their payment sometime after it, and if so, how long after did you receive your payment? January 29th and still no card in the mail yet. For those that are assuming that the USPS is stealing your mail, get over yourselves. This whole problem has been with the IRS from the start. The message alot of you have gotten, I bet was the automated message from the Treasury Department stating it WILL BE COMING, not THIS IS THE MAIL. The actual mail, if you bother to keep up with any real news, shows that it's coming from "Economic Impact Payment Card" in the top left corner. I just want to know if anyone that got the generic notice that it will be coming soon to your mail box has actually gotten it yet, and how long it was after they got the notice that they got their card?

    Jan 29, 2021
  • anon

    I believe most of us are talking about the USPS informed delivery service. These are not notices from the IRS. These are scanned images from the post office showing the mail you are about to recieve. This feature has always worked. I get an image of my mail and never has that mail not showed up in my mail box either that day or the next. This is the only time a piece of mail I got an image for from usps and did not receive. It was an EIP card and a bank card. If not the post office then who cause from the time they got scanned at the post office and was supposed to be delivered to me they have disappeared.

    Feb 02, 2021
  • anon

    Now NOBODY got a scanned message saying your eip or stimulus on the way. It’s just a message tab with more information. It is NOT A SCANNED IMAGE

    Feb 10, 2021
  • anon

    What? Of course you get a scanned image of your actual mail on informed delivery. Its not just information.

    Feb 13, 2021
  • anon

    I got a scanned image on Jan 16th of my check and also the little blue notice. I have still not received it and have sent numerous emails have gotten nothing except generic message. Went into the Post Office was told nothing they could do and that Informed Delivery was a joke.

    Feb 13, 2021
  • anon

    I had a message that an EIP card was coming soon, that was two weeks ago and it never showed up. Also been waiting for wife's W2's which showed on informed delivery on the 23rd and now its 6 days later and still no W2's or anything in the mailbox. It seems someone is taking the government or tax info looking mail for their own usage. Post master needs to be doing a better job on the important pieces of mail disappearing !!

    Jan 29, 2021
  • anon

    On my Monday informed delivery email there was a photo of a tax related letter shown. IT did not arrive so I submitted a request "I did not receive this mail piece". Now when I go back to check the dashboard there is no indication of the letter. I also go back to the email from Monday and when I open the email, the letter no longer shows up in the list of letters for the day.

    Jan 29, 2021
  • anon

    I just want my package delivered to me at my house...i talked to mailman about my package and he says he didnt have it...but it says delivered at the same time too

    Jan 28, 2021
  • anon

    My informed delivery showed I was getting my stimulus check January 13 but I never received anything I just recently called the post office and after giving me the runaround for 20 minutes they were like oh is your name such and such what a coincidence we do have your check here do you want to come pick it up or it can be in your box tomorrow lol like we’re they going to steal it what we’re they doing with it? Call your post office because if you got informed delivery and it was in there your check is there

    Jan 28, 2021
  • anon

    Jan 22nd image of Stimulus check showed up. I took a screenshot. It is now Jan 30 and NO CHECK! I sent an email with no response. Image of Treasury mail has disappeared from my dashboard???? I will go down to Post Office this week.

    Jan 30, 2021
  • anon

    My son check has been scanned since last Saturday and has not been delivered nor found. I truly think when you complain on them they keep/ throw your mail away...they claim it missed the truck but he still don't have his mail...

    Jan 30, 2021
  • anon

    Did you see an actual pic of the scanned envelope or just the blue box?

    Jan 29, 2021
  • anon

    I am reading all these post & is left so darn confused!!! Everything everybody has stated is what I am feeling. Have me feeling like a non-citizen. This doesn’t make no darn sense & who do you call with these issues??? Please tell me something because it’s getting beyond frustrating!!! There should be someone to speak to.

    Jan 28, 2021
  • anon

    Informed delivery is a great app, I like to know ahead of time if possible what my mail is going to be. Today, January 28th, 2021, it showed me that an very important envelope with a check in my name from the government was there, but somehow between only 2 employees sets of hand it's no longer there. As well as one employee trying to get me to believe something totally off the wall about the app, just to cover his behind. None of these people anywhere know what me and my children are going through right now and how desperately we need this money from said undelivered check. All I want is what is mine, and I know one thing is I don't think it is to much to ask for a government funded service like the USPS to do their job, and not mess with families well being. I have severe medical needs and that money's to help with my medical needs, can't I just have onr thing without a bunch of nonsense.

    Jan 28, 2021
  • anon

    USPS informed delivery showed EIP/stimulus check scan, but mail was not delivered. What's going on?

    Jan 28, 2021
  • anon

    Same thing for me and I always get what ever mail is scanned every time.

    Jan 31, 2021
  • anon

    My informed delivery Had my check in it January 13 and I still haven’t received it I called the post office today and they try to tell me that just because it was scanned doesn’t mean I will get it that day but I told him it has been two weeks and I have gotten all my other mail that was in my informed delivery Do you and all of a sudden or 20 minutes of them having me on hold and deliberating magically my check was there and they will be sending it out tomorrow for me to receive it in my mailbox or I could pick it up today magically lol

    Jan 28, 2021
  • anon

    This happened to me as well ! I was supposed to receive it yesterday, and it's not in the mail today either. I have no idea what to do. How on earth is this so common?

    Jan 29, 2021
  • anon

    I would like to have informed mail feature, how do I get signed up for this ... Thanks

    Jan 27, 2021
  • anon

    UPS scanned my stimulus EIP payment three days ago along with two other pieces of mail. Where's my mail, and why am I getting notice that it has been scanned and it not be in my mailbox. Every other time mail was scanned it showed up in my mailbox that very same day.

    Jan 27, 2021
  • anon

    Same thing happened to me, stimulus check scanned into informed delivery on Saturday still no check. I contacted someone on usps website they said to wait 7 days then I can file a missing mail report. So frustrating!

    Jan 27, 2021
  • anon

    Stimulus check scanned on the 25th on Informed Delivery but no check was in the mail. It's Wed and still no check. Post office told me the stimulus checks are going into the "reject bin" and if I don't have it within 2-3 days they will file a missing mail report. Frustrated.

    Jan 27, 2021
  • anon

    So does it actually say it's a check or does it show no image? I got 4 piece of mail but only 3 had images the 4th piece said no image of current piece is mail. Plus that piece of mail didn't show up in my box today only the 3 with pictures

    Jan 30, 2021
  • anon

    It showed a picture of a scanned envelope from the treasury dept and it also had a blue box as well. Still have not received it as of Feb 2nd. It was scanned Jan 25th

    Feb 02, 2021
  • anon

    You might have had an IRS envelope with your w-2s and the little blue box even though it's in the same section as your scanned mail did your scanned mail picture show the picture of the envelope the Eip card will look like? It's a little black box or blue box it's just an information thing not an actual mailer my credit card statement was underneath or in the same section as the credit card statement if you can click on the blue box then it's just coming soon or not coming at all who knows but I think it's more of an informative thing because my dad got his payment but also has a little blue box saying he has a debit card coming but he's received both payments so I think there's just a mistake it's not really directed towards anyone in particular but we'll see if he's will get lucky and get the card payment although I'm sure he'll send it back actually I'm positive because it's too risky to keep plus he wouldn't feel right

    Feb 04, 2021
  • anon

    I received a message that my EIP card was coming on the 19th of jan and as of today 1/26/21 I haven't received it yet. I called my local post office and they told me to give it 7 business days from that day for it to come , she told me don't worry you will get it so hopefully I get it this week!

    Jan 26, 2021
  • anon

    Did you, ever receive your card. Im in the same boat

    Jan 30, 2021
  • anon

    It shows my stimulus check was supposed to come in the mail today and it never did what happened

    Jan 26, 2021
  • anon

    Informed delivery said I was getting my EIP card soon (which it never has before said soon on anything), but it didn't have a picture just a link to card and I still haven't received it.

    Jan 26, 2021
  • anon

    I got the same thing on Jan 19th and still nothing....

    Jan 29, 2021
  • anon

    Mine says the same thing and i havent received it yet

    Jan 29, 2021
  • anon

    Hello. I read your message. I had same thing as well. Have you received it yet. I’m still waiting

    Jan 29, 2021
  • anon

    I have received that same blue image in my informed delivery stating that I had an Economic Impact payment card coming soon to my mailbox, I received the first image last Tuesday.... Nothing, I received the second image today....Nothing. Post office offers very little help on this. Mail carrier was rude on the phone stating that she didn't steal my mail, Post Master is doing very little about it, what gives? The first 2 things that I never received were two business checks from 2 months ago, now this. The only things that I never receive is mail that has to do with money!

    Jan 26, 2021
  • anon

    Showed up in informed delivery yesterday but not today?? Have not received it

    Jan 26, 2021
  • anon

    The same thing happened to my roommate. If you didn't get your economic impact payment after getting a notice on Informed Delivery, you need to file a complaint here: https://www.uspsoig.gov/form/file-online-complaint Even our local mail carrier and post office said to file a complaint, so these issues are likely way beyond the control of the local post office, they are so terribly underfunded. Results might come after so many people report their payments missing--this all needs to go on the record so that the people mismanaging the USPS are held accountable. Everyone at the top needs to be fired and replaced--it's never been this bad and is a disgrace.

    Jan 30, 2021
  • anon

    Exactly me either .

    Jan 27, 2021
  • anon

    Same here...

    Jan 27, 2021
  • anon

    Same here informed delivery showed 1/23 but didn’t get it

    Jan 27, 2021
  • anon

    Same here, informed delivery also scanned my check yesterday and 1 other piece of junk mail including 2 that wasn’t scanned but I only got 1 piece-of mail witch was junk and nothing else SMH this is a mess

    Jan 26, 2021
  • anon

    I have received notifications for 1/22/2021 and 1/21/2021 from informed delivery showing my husbands w2 and tax statements. As of today, 1/26/2021, the items have still not arrived. I’m worried someone got their hands on these documents.

    Jan 26, 2021
  • anon

    I received the same little blue box in my informed delivery saying I had a card from the US Treasury coming soon with my stimulus money on it. That was last Wednesday, January 20th. As of today, January 26th, I have not received the stimulus card. Ridiculous! Cannot reach anybody to answer questions about it either.

    Jan 26, 2021
  • anon

    I received the blue box on the 20th too. Still nothing showing up on my informed delivery since that date. We had an “invalid” account according to the IRS and the get my payment tool is still showing a direct deposit date of 1/4. The first check came through with no issues back in April via direct deposit. This is beyond frustrating. Hope you get an update soon and receive your card/check.

    Jan 28, 2021
  • anon

    I too am having issues with receiving my mail but in reading some of these comments, SOME of you never read the IRS website... and it shows. 1. They did not have until the 15th to have the stimulus in your mailbox, they had until the 15th to MAIL IT OUT, meaning you would receive it afterwards. The website clearly says if it was mailed or has a mail date, whether card or check, to give it 3-4 weeks. It says after the mail date, but WE ALL CAN CONCLUDE THEY DID NOT MAIL THESE PAYMENTS ON THE MAIL DATE. So you might as well consider your mail date as 1/15/2021 and count 3-4 weeks after that as to when you will get your payments. 2. If the status of your payment says more info needed, you more than likely will NOT received a payment... (a few may) but you will have to claim the credit on your taxes. 3. If the status of your payment says not available, there is a high possibility you will receive the payment. If you don’t see any traces of it or don’t have it by February 12th... you will also have to claim the credit on your taxes. Mine was scanned informed delivery yesterday to an old address (same complex different box). I have my mail forwarded but they did not put the forwarding label on it so hopefully its sitting in the old box. Im on the hunt for it today.

    Jan 26, 2021
  • anon

    Good morning Sam I had the same issue with it being scanned and my old address this was Monday still haven't received it. Did you ever find your stimulus check or any info?

    Jan 27, 2021
  • anon

    Is this accurate information? Some people have received their cards already. One guy got theirs on Jan 19th. I had a message about 2 cards on Jan 12th and another message about 1 card on Jan 25th. There are 4 adults in my home. We’re all worried Usps already had workers stealing checks last time. I wouldn’t be surprised if this was payback for budget cuts last year

    Jan 26, 2021
  • anon

    I also received a notification showing my eip card was on the way on 01/26/2021 but no card ever showed up but that's not surprising the usps is always losing my mail. Guess i'll report it stolen or lost if I don't get it by Friday.

    Jan 26, 2021
  • anon

    Did u get it

    Jan 26, 2021
  • anon

    There is obviously thieves in out postal system. Informed delivery shows this. There can’t be hundreds of people all losing thier eip cards at once via usps !! The FTC needs to get involved. They are stealing our money

    Jan 26, 2021

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