Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs) at https://postalpro.usps.com/ppro-tools Thank you.

    Feb 18, 2021
  • anon

    Why is it that almost everyone on here is having issues with JUST their stimulus check being delivered!!!???? That is unacceptable!

    Feb 27, 2021
  • anon

    Checked scanned on the Feb.2nd here it is the Feb 17th and still NOTA!!! Ask the post office here in town and get a very rude response from the front lady, I've filed missing mail form, as well as summited that I haven't received this mailpeice, called the IRS....STILL NO ONE KNOWS......???? ........ NONSENSE........

    Feb 17, 2021
  • anon

    I had an blue box show on informed delivery saying i had a stimulus on the way soon, that was close to a month ago its now febuary 15th and still no stimulus i camt get an answer can someone please tell me where its at...i know many have not got a check eithier, this is absurd and uncalled for no reason for this...we need to know why all mail shows up but the stimulus check does not its sketchy can we get a nice usps employee to help we r struggling with only 40 hrs a week from work...

    Feb 16, 2021
  • anon

    First scanned picture of stimulus check on the 5th and now I've had the check scanned three more times and still have not received it! Very frustrating!!! Hopefully soon

    Feb 16, 2021
  • anon

    I got my informed delivery picture of my check from the irs but still no check I called the post office they said it might have been returned to sender I don't wanna file it on my taxes and it shows up any updates from any one?

    Feb 16, 2021
  • anon

    Has anyone got something from informed delivery that it would be in your mailbox on a Friday and you went and checked the mail and it wasn’t there. It’s seems like my mail person is getting confused because everyone has the same apartment number in both places but it’s different names for the apartments. It shouldn’t be my responsibility that it gets in the right box. I understand that both address are C3 but the housing units have two different names such as dogs and cats.

    Feb 15, 2021
  • anon

    I checked informed delivery said I got my important mail on sat but I never got it and today is some holiday so there closed .I hope I get it tomorrow its stressful because its very important

    Feb 15, 2021
  • anon

    Just noticed that since Feb 5th, 2021 I have not seen any mail on my informed delivery, is everything ok on your end? perhaps I haven't received any mail since then??? I usually have something coming in at least twice every week. Thanks for your help and support.

    Feb 15, 2021
  • anon

    I had an informed delivery for my stimulus check last week Saturday 2/6 it is now a whole week later and all my other mail on informed delivery has came on time except for that... I’m tired of waiting been waiting long enough I have filled out a missing mail report lord know how long that will take I’m about ready to file on my taxes... my post office is rude and no help I’m giving up hope

    Feb 14, 2021
  • anon

    I understand the frustration I have informed delivery and my stimulus was also scanned feb 6th and I have YET to see it. I hope know one took it!! I mean you cant cash a government check without the person next to you. I dont understand how it was scanned but yet I never received it and thats the only mail I havent received yet, I have yet to get any answers as to why this is happening all the lady on the phone says is that its weird and that she checked with the carriers and its not there. Someone needs to anwser for this, somethings happening and no one seems to know why, seems really sketchy to me why they would be holding onto stimulus checks. Calling irs Monday and seeing what to do, I put my taxes on hold just to see if it makes it to my mailbox. Well im filing them, I have a son to support and these people are messing around with my finances. Going to be checking in with a lawyer soon to see if he can get any answers. They will be hearing from me idc how anouying I get.

    Feb 28, 2021
  • anon

    I am one of the folks who the IRS made errors and deposited their stimulus check into an unknown account. Both times! In spite of fact they had my correct banking info. Finally, admitting their mistake, they reissued both. But they mailed the check rather than directly depositing in my account. Get My Payment stated check was mailed February 5th. Yet, ON February 5th, there was my check, scanned on Informed Delivery for that days mail. Obviously it was mailed prior to the 5th, as it was scanned at post office on the 5th. Nevertheless, it is now the 13th and no check. It was not put in wrong box as on the 5th, I also had a certified letter. That I had to see my carrier face to face to sign for. He knows me well and had not seen the check that morning. Went to post office, no good answer. Filed complaint with Inspector Generals office. Since filing Ive got several messages, a case set up and call from my local post office apologizing but no further info. No check. So, between IRS errors, postal service errors, I am now missing 1800.00 in payments. Irs states if check was mailed, you must wait 4 weeks to payment trace. When will checks be replaced? Who knows. What will happen with proposed 3rd stimulus? Will it be deposited or mailed? No one seems to know at IRS. If mailed, will it be scanned and disappear again? Guess this is in category of "good enough for government work". Time for some retraining.

    Feb 13, 2021
  • anon

    I looked at get my payment and it said my stimulus check would be sent out on the 5th. I got a picture of the check with our name on the 4th that it would be in the mail. It didn't show up. Got another picture on informed delivery of the check again and still didn't get it. Call the postal service and tell them that the check and a water bill shows a week ago and still haven't received it. I get a call from local post office that I missed :( that my water bill is coming but nothing about check, and the picture of check has even been stamped in my city. This is ridiculous. That's the only reason I signed up

    Feb 13, 2021
  • anon

    I hade the same thing happen to me had the blue box saying stimulus check arriving soon to your mailbox and yet nothing

    Feb 13, 2021
  • anon

    I received a scanned image of my stimulus check through informed delivery in my email on Saturday, February 6th but it was not in my mailbox when I checked! It is now February 12th and I have been checking every single day and it is still not here. I don't understand what is happening, are they holding on to all of our checks? It seems like many of us have the same story. I'm worried mine got stolen :(

    Feb 12, 2021
  • anon

    I got blue box link stating my EIP will arrive soon on Monday 02/07/21 but as of 02/12/21 I have not received payment yet, I say where someone stated the info blue box is marketing material. well if that's the case, the USPS should not allow that in inform delivery because it is confusing a lot of people, including me . I have done the trace your refund through IRS, I guess I'll see what happens.

    Feb 12, 2021
  • anon

    I got that too on the 9th but still haven’t received anything, any luck yet?

    Feb 14, 2021
  • anon

    Same here I got informed delivery for my stimulus check 2/6 and it’s now a week later still nothing with no help smh

    Feb 14, 2021
  • anon

    Same thing happen to me got the blue box stateing on February 2 my stimulus check will arrive soon but it’s February 13 and still nothing

    Feb 13, 2021
  • anon

    Yes marketing makes sense but the photo of my mail showed my check with my name and stuff on it. I’m so tired of the runaround. I have been waiting since January 25th. Goodluck!

    Feb 13, 2021
  • anon

    Plain and simple it does not work.

    Feb 12, 2021
  • anon

    I was getting informed delivery at my address not it said it’s opted out of receiving informed delivery but I didn’t disable it who could have done this and I still live at same address

    Feb 11, 2021
  • anon

    I have informed delivery since it came out about three years ago. My question is what’s the point of the program every time I get a email about a letter I am getting for the day it never arrives and why is it that they only scan one letter when some days I get three or more if the purpose was to help people know what too expect in the mail taking a scan of one item does not work

    Feb 11, 2021
  • anon

    Had a gmp update, said my stimulus check would be mailed in February 5th. Got an informed delivery notice on February 4th, with an image of it. I still have yet to receive this, and it is now February 10th. The local post office is no help, except for giving me an attitude. I'm in Michigan. Can anyone comment further on this? How long does it realistically take? I've been waiting for over a month since Turbo Tax screwed up my information.

    Feb 10, 2021
  • anon

    I'm having the same problem I have even called the department of treasury where it comes from they said they sent it and have not received it back I have been to the post office 5 time they don't care call the big U.S postal service and they will make a case for you.

    Feb 12, 2021
  • anon

    Did anyone that posted receive their stimulus check ?

    Feb 10, 2021
  • anon

    It has been six days since they sent me a scanned image of my check and still nothing. The mailman just came too.

    Feb 12, 2021
  • anon

    I had a gmp notice that it was to be mailed on February 5th..... Got an informed delivery on February 4th, with the picture of it.... Still have not received anything. I'm in Michigan.

    Feb 10, 2021
  • anon

    Update so I was in the same boat as you guys here...got an informed delivery with image of stimulus check and another piece of important mail on 2/4 check my mail box nothing..everything else that shows of usually come on that day..I decided to give up and said I will file my taxes 2/10 door bell rang guy at my door hello mama your mail was in my mail box..it was my check and the other piece of mail I saw on the 2/4..the people at the post office is messing up big time with these checks getting to our mail boxes

    Feb 12, 2021
  • anon

    Yes

    Feb 10, 2021
  • anon

    We have lived at our present address since 2004 and receive all our mail without problem. However, when we try to sign up for informed delivery or place a hold on our mail via computer we are told we do not have a valid address. I have talked to the local postal clerks & our 911 addressing system and been told our address is correct. Now, after numerous hours contacting USPS.gov and trying to get it straightened out, I am told our address was probably entered into the postal system incorrectly. I have been unsuccessful trying to find out who to contact to make sure our address is entered correctly. When I enter my town & zip to find out who takes care of address management in my area I get no information whatsoever. I have no idea where to turn next, but I will not give up until this issue is resolved.

    Feb 09, 2021
  • anon

    Hello Mary. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 09, 2021
  • anon

    I received an informed delivery notification over the weekend showing I was going to be receiving my car registration along with a couple other pieces of mail but when I checked the mail my registration was not in there (the other pieces of mail did arrive). I waited a couple more days to see if it would show up and I still haven't received it. What happened to my car registration? Did it get delivered to someone else? Please help!

    Feb 08, 2021
  • anon

    The same thing is happening to me now! And I'm panicking. I am praying that its just delayed due to weather, but I'm so unsure at this point.

    Feb 14, 2021
  • anon

    I received a picture of my stimulus check on February 2nd and still have yet to get it. Went to the post office and they have nothing. Waiting to send in my taxes because i dont want to claim the stimulus if its gonna end up coming.

    Feb 08, 2021
  • anon

    I would filed the taxes, if you say you didn't receive it an IRS is showing it was deposited or mailed that may hold up your taxes, I would file an amendment return after April 15th

    Feb 12, 2021
  • anon

    did you ever get it? I'm missing a tax refund check too

    Feb 10, 2021
  • anon

    Same thing just happened to me. I checked my informed delivery and the check was supposed to be in my mailbox yesterday (Monday). I received none of the mail that was featured in the informed delivery for that day. I checked my Get My Payment status at the IRS website about a week ago. That’s how I knew to keep an eye out for my check because it said “Stimulus Payment 2: Mailed on February 5th. And yet on Feb 8 I received a photo of of the check yet it’s nowhere

    Feb 09, 2021
  • anon

    are you sure it was the actual payment, and not the letter which states you’ll be receiving the payment (and how)? good luck!

    Feb 09, 2021
  • anon

    Same thing happened to me. There is absolutely no way anyone could mistake these two pieces of mail. They are in different envelopes entirely. The check arrives in an envelope that has the clear window where you can see the 'pay to the order of'.

    Feb 13, 2021
  • anon

    Informed delivery has worked well for me. Problem is, i haven't recieved my mail. My stimulus check. How do i get it?

    Feb 08, 2021
  • anon

    Auburn park station missing my stimulus check. Van some one help me please?

    Feb 08, 2021
  • anon

    I have done all that i can to find out wheres my missing stimulus check

    Feb 08, 2021
  • anon

    I am getting daily photos of my mail from Informed delivery and I got mail ONE day last week. I called and the woman who I spoke (called on Saturday) was rude and didn't care. My driveway and sidewalks are shoveled and salted. You're telling me that they are only delivering mail one day a week now or what? I have prescriptions, bills, and TAX info I need that I can see is supposed to have been delivered and NOTHING. This is the Chicago Heights Post Office, Chicago Heights, Illinois.

    Feb 08, 2021
  • anon

    Hello Janet. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 09, 2021
  • anon

    Thanks I hope deliver surely god bless

    Feb 07, 2021
  • anon

    I received a email from informed delivery on the 11th of Jan it showed a blue box and a letter from the IRS, but i did not get the card or the letter, still waiting....Contacted the local Post Office and wrote the main post office 2 weeks ago and still nothing.....Are we really getting the money....

    Feb 07, 2021
  • anon

    are you sure it was the actual payment, and not the letter which states you will be getting the payment soon? bc I’ve received that letter with msg in the blue box, and got it that day.

    Feb 09, 2021
  • anon

    Same here

    Feb 08, 2021
  • anon

    There was a stimulus check scanned on my Informed Delivery on Feb. 05 but I never received it. Where is it????

    Feb 07, 2021

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