Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Had scanned image of IRS check on Tuesday March 16,th and still nothing in our PO Box yet. I always gotten every mail that shows on there except for my stimmy. Not sure whats going on!!!

    Mar 25, 2021
  • anon

    Did yours come? This happened to me today.

    Mar 29, 2021
  • anon

    Samething happened to me. I didn't get anything. Then I re read it and it says a EIP card will be arriving in your mailbox soon. So I guess it's their way of letting you know to be on the lookout.

    Apr 01, 2021
  • anon

    I was to get stimulus check on Monday according to informed dilevery ups Image but morning of recheck it and said 0 mail that day so i checked on it through IRS tool and was scheaduled to be sent Friday 26 so how is it possible for ups informed dilevery to send an Image of. Still at the IRS not scheadule to be sent till friday 26??

    Mar 25, 2021
  • anon

    Hello Jesse did you ever get yours. Everyone I know outside my zip code has received theirs even though it was to be issue on march 26 they receive it March 24th and some March 25,th so I was wondering if it's the post office or what

    Mar 29, 2021
  • anon

    Informed delivery shows my IRS check was coming yesterday... never came... all other mail was received except my check.... employees must be stealing these checks...

    Mar 25, 2021
  • anon

    I am having this same issue. I got a picture of my stimulus check in the daily digest on March 22nd and it is now March 26th and I have yet to receive my stimulus check in the mail.

    Mar 26, 2021
  • anon

    Me too :(

    Mar 27, 2021
  • anon

    Check from IRS showed up on informed delivery but postal worker didn’t have it in the truck... 3 days have since passed and all the other mail has arrived except the check... I have never had a problem not receiving mail before..

    Mar 25, 2021
  • anon

    Anyone actually receiving their tax refunds?? Seems to be an ongoing problem with usps. Turning all this info over to local news. This is a story that should be told. USPS cannot be trusted with refunds and or stimulus checks. Every time I get informed email I get the mail that day. One refund check, got informed email no refund check? Is anyone actually receiving their irs payments by mail?? Curious to know. Hoping local news will do a story on this corruption?

    Mar 24, 2021
  • anon

    My 2nd check was stolen, and they erased my name and put theirs. Post office Does Not Care! They have been aware of broken mailboxes at my address over a year, where anyone can open main doors to all boxes.The locks are broken, but they don't care.

    Mar 28, 2021
  • anon

    I received informed delivery of my stimulus check on february 5 and now March 23 still haven't received it. Can informed delivery make stuff up?

    Mar 23, 2021
  • anon

    Same thing happened to me I lost hope and claimed in on my taxes. New stimulus is coming in the mail again which is crazy i set up my bank act but i hope i recieve it

    Mar 28, 2021
  • anon

    How do I stop my mother-in-law from receiving informed delivery on my address? She moved out quite a while ago. And how do I get access to informed delivery for my own address? I am still seeing the address and informed delivery from where I moved almost 5 years ago. That is not fair to any of us. I feel like this is a gigantic security flaw and disrespect to postal customers.

    Mar 20, 2021
  • anon

    Same here I told them to cancel my old account for my old address they never did

    Mar 24, 2021
  • anon

    I am missing at least 12 important documents including a large check since the beginning of December. All showed up in my informed delivery with my correct address. Besides the check, there were tax and mortgage statements, medical bills, and other time-sensitive letters. I have been round and round with the post office, missing mail forms, and the carrier, who was of no help. Now I'm having all my mail held at the post office, which is very inconvenient. Curiously, one of my missing documents from my Dec. 4 informed delivery just appeared again in my ID and I got it in my mailbox the other day, even though I had requested a mail hold. Where has it been for the last 3 mos.? In the carrier's truck? Where is all my other mail??? I am beyond frustrated.

    Mar 07, 2021
  • anon

    If you can do better USPS is always hiring. Apply at your local office.

    Mar 12, 2021
  • anon

    I among thousands nationwide waiting for stimulus payments, have seen images of the payments on informed delivery, only to see the mail disappear into a black hole . never to be seen again. the po employees at my po are rude and walk away when asked why a photo one day and missing checks the next. why don't the powers to be explain the process. I found nothing that says where my check was scanned or what happens next. why it did not come with the other mail that was scanned and made it to my box. the po union lets employees rudeness to the public slide. when I ask a honest question I don't want eyes to roll like I'm from Mars.

    Mar 24, 2021
  • anon

    Received a message on informed mail in blue box on Jan 23 stating my economic impact payment coming soon still have not received anything as of March 7th.

    Mar 06, 2021
  • anon

    When I sign up it says not available however I have had identity theft problems and on an old email found a message showing my mail how do I find out who signed me up

    Mar 06, 2021
  • anon

    My informed delivery app showed my check was suppose to arrive Saturday however it has not. This is my money people wth!!!!

    Mar 05, 2021
  • anon

    Hey Brittany any luck I’m having the same problem ?

    Mar 11, 2021
  • anon

    Same here... This sucks I needed that money for my sons medical stuff

    Mar 23, 2021
  • anon

    I've had the informed delivery for quite a while, then my email stopped receiving notifications, don't know why. When I tried to correct it, I wasn't recognized. Still having issues and wondering what is being taken out of my mailbox, while I try to correct it.

    Mar 04, 2021
  • anon

    For days now, when I try to connect to my informed delivery all I get is a message that says, we are experiencing difficulties with our system, please check back later. I have not been able to see my informed delivery for almost a week now.

    Mar 02, 2021
  • anon

    I received a informed delivery notice yesterday morning stating my stimulus was to be delivered yesterday and i believe it was delivered in the wrong mailbox And instead of the mailmans assistance in tracking it down i was belittled and disrespected how can I get a clear understanding as to what happened to my mail?.

    Mar 02, 2021
  • anon

    Someone needs to contact me. I will be writing all the news stations. How do all of our scanned checks on informed delivery go missing? It didn't get stolen because I got the mail before the carrier even made it to the next house. I want a response and my check. At this point it looks like inside theft. PROVE OTHERWISE!

    Mar 01, 2021
  • anon

    Proof for any individual piece is impossible. However every station has a throwback case for pieces misrouted by the delivery point sequencing machines. They are not perfect. When an unwanted piece is among the errors few report it, and that is when the carrier doesn't catch the computer error. When a piece containing hundreds or thousands of dollars is among the errors people are more likely to report it.

    Mar 02, 2021
  • anon

    Where are all of these checks going? With all of these complaints on here regarding the exact same problem, you would think that someone would say that something is wrong. This is ridiculous! My informed delivery showed scanned image on 2/23 it is 03/01 and still not received.

    Mar 01, 2021
  • anon

    Same here. Mine was shown as scanned, and I do not have it.

    Mar 02, 2021
  • anon

    I have access to this service and I find it to be a very convenient and useful tool.

    Feb 28, 2021
  • anon

    Signing up is the easy part-but you don't provide what you say you offer. You normally show only 1 (sometimes 2) pieces of mail--when it shows we are to get 4 o maybe 7 pieces of mail. Most of the time you only show junk mail and then you show there is no pictures of other mail we are to receive. Why offer this so called "informed delivery" when you don't inform anything helpful. My local post office can't give me any explanation either. I would be more than happy to have someone email me with REAL info.

    Feb 28, 2021
  • anon

    It only shows pieces which go through automation to be placed in route order the other pieces are worked by hand from a distribution clerk to the carrier who cases it into route order.

    Mar 02, 2021
  • anon

    Stimulus check scanned in January 6 th i have lost hope. File your stims on your taxes it’s never coming

    Feb 27, 2021
  • anon

    Makayla. Any luck yet? My son's stimulus was screen shot by informed delivery January 26, as of March 6, nothing.

    Mar 07, 2021
  • anon

    Do checks show a blue box?

    Feb 26, 2021
  • anon

    Informed delivery scanned an important mail for EIP on 2/23 , I received nothing!!!

    Feb 25, 2021
  • anon

    Informed delivery yesterday 2/23 had a picture of a check from the irs in Austin. It didn't show up. Again today it didn't show up. You guys are really playing around. And no one stole it because I've been getting the mail before the carrier makes it to the house beside me. WHERE IS MY CHECK!?!? Never happened before the most anything maybe a day late. This is ridiculous!

    Feb 24, 2021
  • anon

    Same here! Says my IRS check for my 2019 return was mailed out 2/12/2021, informed delivery says it was scanned 2/16/2021. Today makes 10 days , I still havn't received it! Crazy that I am not the only one!

    Feb 26, 2021
  • anon

    Same here Brendie, except my informed delivery showed me the same thing last Friday the 19th and I am still waiting on mine. Tomorrow will be a week. The worst part about it is, I still have not received my first stimulus, my second one, or my 2019 refund. And now I am also waiting on my 2020 refund. My car was repoed 3 months ago and now I’m having to take out very high percentage rate loans just to keep my head above water so when I seen this on my informed delivery I actually saw some hope but I’m starting to lose that hope once again. I will try to come back on here and let you know how long it actually took to get in my mailbox. (The one that informed delivery is showing.) good luck to you. Maybe they both will come soon.

    Feb 25, 2021
  • anon

    I'm sorry to hear that also. We need to file our taxes for the next stimulus so this is ridiculous. And we can't do it because like I've seen if we file bowp and then miraculously the check comes the next day after the fact. Get it together usps!

    Feb 26, 2021
  • anon

    You guys are legitimately the WORST.

    Feb 23, 2021
  • anon

    Received notification on February 1st that a letter addressed to my son from his father would be arriving. My son recently relocated from another state and his father had mailed his birth certificate to him. The letter has never arrived. I called the local post office twice AND at the Post Master's request sent a text message with a screenshot of the Informed Delivery image of the letter. The post office was unable to track the letter down or offer any good explanation as to what happened to it. They simply said if it had shown up the carrier would have delivered it. NOT GOOD ENOUGH. How is that junk mail finds its way to my home without fail but anything of importance is a gamble? I received an image today of correspondence from the IRS - naturally it didn't show up. Hopefully, it won't wind up lost with my son's letter. Also, every time I try to log in to my USPS Informed Delivery account I am unable to and of course, now my account is locked. Useless service. I tried to create a new account because Informed Delivery didn't recognize my user name and apparently my email is not eligible to receive a link to retrieve it (?). When I attempted to create the new account I used the user name that I thought I had originally used thinking that I had been wrong because I couldn't log in, but was unable to create a new account because that user name is ALREADY IN USE...???? Frustrating!

    Feb 22, 2021
  • anon

    My tax refund from 2020 that just got mailed out on 2/12/21 was scanned on informed delivery on 2/16 . It’s been 10 days and I still haven’t gotten it. I waited a whole year to get this check and now that it was finally mailed out I have a new problem

    Feb 22, 2021
  • anon

    Numerous unresolved issues with USPS. We recently relocated from Agoura Hills CA to Reno NV. I placed our mail on hold until we finalized all of our moving details. Informed Delivery showed my wife received an Economic Stimulus check in Jan 2021, before we filed our official change of address. Yet, this check has never been forwarded to our new Reno address. I filed a lost mail complaint, but have heard nothing. Over the past few years we've had two other occasions when items shipped via USPS were absolutely stolen by USPS handlers. There could have been no other culprits. Lost value on these items --$1500-2000. They were not insured, which seems to be an excuse by USPS employees for helping themselves ? Missing checks, smashed up boxes, where half the contents mysteriously go missing, Priority Mail packages shipped from the same locations on the same day and yet they get bounced around to several different states (which are completely out of the way) and then take 1-2 weeks longer to get delivered...or don't get delivered at all. HELP

    Feb 21, 2021
  • anon

    If you believe you can do better, USPS is always hiring. Apply at your local office.

    Mar 12, 2021
  • anon

    You're kind of coming off as a jerk. I'm sure a lot of people out there can do better than most of the preexisting deliverers.

    Mar 28, 2021
  • anon

    Informed delivery sent me a scanned picture of my stimulus check in the mail yesterday. I did not receive it yesterday nor today! Amazingly my stimulus check is the only piece of mail that has gone missing since I've started using informed delivery, I want to know where my check is!

    Feb 20, 2021
  • anon

    Did you ever finally get your stimulus? Mine showed in inform delivery 2 days ago and still nothing. Texas here. Thanks!!!

    Feb 24, 2021
  • anon

    I have informed delivery and it showed something from the Internal Revenue Service but I never received it in my mail box. Please check on this

    Feb 19, 2021

Pages

Share this post


Recent Comments

Monthly Archive