Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    My dashboard says I will be getting a stimulus card and never did what happen shows delivered and nothing for today that is so sad

    Mar 31, 2021
  • anon

    Informed Delivery shows IRS stimulus check scan on Friday 26th. It is now Wed 31st. Maybe I should be more patient but I'm very worried. I don't think I understand Informed Delivery properly. Does it only scan the image once? Does it scan it at departure post office or arrival post office? I feel like something bad happened and I will never know where this stimulas check went and will have to wait to beg the IRS to help me on next years taxes. If these checks were sent as debit cards, then there could be a scam going on, judging by the comments here of people in the same boat as me.

    Mar 31, 2021
  • anon

    Did you get it now

    Apr 01, 2021
  • anon

    Not received it yet, and have lost all hope now :( Today there is a weird scanned image with no name and address in Informed Delivery, but it looks like an Ad from IRS about the letters they will be sending out, saying we got our checks, but ha ha we didn't. So frustrated. We will have to wait 4 weeks to get IRS to initiate the trace payment thingy. Then we have to see what they find out. If someone has scammed then I don't know what IRS will do. But if any help comes to us, probably a credit on next year's taxes. So so frustrated.

    Apr 02, 2021
  • anon

    I have a question if on my informed delivery says i have 6 pieces of mail and it only shows me images for 2 what does that mean?

    Mar 31, 2021
  • anon

    please cancel my informed delivery

    Mar 31, 2021
  • anon

    I got the same message I got yesterday but still no check ‼️

    Mar 31, 2021
  • anon

    Yea informed delivery said yesterday for my stimulus and still not here today

    Mar 31, 2021
  • anon

    Informed delivery USPS app shows a scan of the stimulus card check to delivered on March 26, 2021. IRS website shows the delivery has been made. Nothing came. In the times where there was images of the mail scanned, but not received in the mailbox- they never later came. Even my employer W2s showed delivery- (scanned image) but I never got- still never got- had to get a copy from my employer. I reported to the local post office- but they closed the case without any investigation whatsoever. The rude lady at my local post office said I should learn to read the fine print on the Informed Delivery service that it can take up to 10 days to get mail after it had already been scanned, I tried to tell her that this has happened before where I never later got the missing mail- but she said in a angry voice that she was done talking to me about this. It is now 4 days since the scan image. Also to note- that the carrier does make many mistakes putting mail in the wrong boxes. I get neighbors mail quite often- but I do the right thing and return mail that is not mine. Sometimes my neighbors will do the right thing, and other times they will not. I just hope and pray if the mail carrier made a mistake that one of my neighbors will do the right thing and return mail that was mistakenly given to them.

    Mar 30, 2021
  • anon

    Brandy it sounds like the USPS has a script to follow because that’s exactly what happened to me when i tried to explain to my local post office that i didn’t receive my check, i got the scanned image on Saturday never received it, went to the post on Monday, the lady was nice until she asked what was missing, when i said my stimulus check her attitude changed, she said it doesn’t mean it would be delivered that day and to wait one week before i report it missing ( i reported it that day) and shut the window in my face! I swear there’s something going on with the USPS and these stimulus checks, and something has got to be done about it!

    Apr 08, 2021
  • anon

    Mine exactly the same like you informed delivery shows screen print of March 26 but I didn’t review it still.. I am getting other mails except this one. When I check in local post office they asking me to wait for one more week. I am not understanding there process of informed delivery getting other mails which scanned later only the check which showed on March 26 not delivered how come this check alone missing .. something going wrong with USPS I believe they are not delivering correctly stimulus check alone

    Mar 31, 2021
  • anon

    How does she still have a job. Smh I'm going through this same thing right now

    Mar 31, 2021
  • anon

    Thank you Jasmine- it has been a total horrible nightmare with no resolve or end in sight. I am sorry you are going through this as well. I will update if anything ever comes through the mail. It is scary how awful the Post Office has become.

    Mar 31, 2021
  • anon

    my IRS.gov says my check was mailed out March 26th, still have not received it... checked on informed delivery and it does not show any mail upcoming anywhere to me. Does anyone know why or if theyve had this same issue but it still came in the mail at some point? not sure when this thing is coming!!

    Mar 30, 2021
  • anon

    Hi Brittany, I have the same problem, irs said they mailed it Mar ch 26, and I haven't got it the post office doesn't show anything. The post office wants people to wait 10 days before I contact them. That sucks

    Apr 01, 2021
  • anon

    Same happened to me. It says I got a piece of mail that says image not alivilable.

    Apr 01, 2021
  • anon

    This happened to me

    Mar 31, 2021
  • anon

    Mine says it was sent out on the 26th. Still nothing has come.

    Mar 31, 2021
  • anon

    When I got the 2nd stimulus it never showed on my informed delivery now I'm expecting the 3rd stimulus and still no show on informed delivery. I personally don't think or feel that the informed delivery is right because it said I received mail last Thursday nothing was in my box. I really believe their system is a little behind just saying

    Mar 30, 2021
  • anon

    My sons stimulus card showed on informed delivery for sat the 27th and we never received it.. idk if It’s lost / stolen or mis delivered.. then we called the stimulus line for lost or stolen stimulus and they said his info doesn’t match which makes no sense because it matched before . I think someone stole it and changed his info ..

    Mar 30, 2021
  • anon

    Mine says THIS PIECE OF MAIL does not have a picture but the mail never showed up. My stimulus date said march 26. So if it don't come today I'm screwed for the 1st of the months rent

    Mar 30, 2021
  • anon

    My stimulus check was supposed to be mailed on March 26. Haven't received yet. Did you receive yours?

    Mar 31, 2021
  • anon

    It can take up to 3-4 weeks before you receive the stimulus check.

    Apr 02, 2021
  • anon

    Having the same issue please update when you receive through mail.IRS STATED IT WAS MAILED 3/26

    Mar 30, 2021
  • anon

    They said it'll say that today and we will RECIEVE it tomorrow. But what's the point of this. Smh I need to see it informed delivery tomorrow just like today. What's the darn use

    Mar 30, 2021
  • anon

    My stimulus was supposed to come today it never came what is the use of having informed delivery

    Mar 30, 2021
  • anon

    My stimulus check shows on my informed delivery but it wasn't in there

    Mar 29, 2021
  • anon

    Did you receive it yet?

    Apr 05, 2021
  • anon

    USPS scan for 3/27 Stimulus check never showed up! I got the last two with no problems. Everyone is so shady and evil these days!

    Mar 29, 2021
  • anon

    My informed delivery showed that I was supposed to receive my stimulus check on Saturday it’s Monday March 29.2021 now and I still haven’t got nothing how can this be ?! I reported my missing mail too

    Mar 29, 2021
  • anon

    Someone is signed into our informed delivery and we cant log them out so what do we do? Just keep letting someone else look at our mail?

    Mar 29, 2021
  • anon

    Informed delivery said irs check was to be dele wild Saturday March 27 nothing was delivered on Saturday or today and it’s Monday how do you have the actually mail to scan it and don’t delivered it

    Mar 29, 2021
  • anon

    Informed Delivery shows my irs mail Saturday and nothing came? What’s next. How do I recover my stolen mail?

    Mar 29, 2021
  • anon

    I had a date of jan 6th mail date for 2nd stimulus, never showed up on informed delivery never showed anything, nor did i get the follow up form. Irs informed me both were sent to the address,(through Stone mountain ,Ga post office) and they said the check was cashed. Someone stole it out of the mail, and changed the name. Much thanks to stone mountain post office. I needed that 600. I am now living in a tent.using the wifi from mcdonalds. I guess i should mention despite notifying apt owners and post office of the fact that most main locks on the door for all the boxes is broken, they could care less if anyone loses important mail. Not like secure mail delivery is something we can get in a 3rd world place like Stone mountain, GA. Because mail delivery definitely isn't important in a democracy.And now despite giving direct deposit info 3 times. These morons want to send a $1400 check this time. I have a feeling it might be stolen like the last was. But the post office could care less about mail theft.

    Mar 28, 2021
  • anon

    Settlement check from FTC never showed in my mail even though all others did. In fact, the scan showed all pieces of mail in the same physical order received - however, the FTC envelop was conveniently missing. This happened previously with a new debit card with a refund on it from AT&T. Yet, all my usual bills keeps coming and never missing. Someone hand plucked it out of the carrier tray to explore options to wash my name off the check. What other explanations are there?

    Mar 28, 2021
  • anon

    Informed Delivery showed Stimulus Check Scanned for Friday Delivery... It is not here, and that has never happened before I always get the mail that it shows... Looks like USPS is stealing Stimulus checks from people....

    Mar 28, 2021
  • anon

    Very rude staff at my local post office... That clerk had me taken aback at how disrespectful she was, from start to finish. And also WHY is the mail carrier coming out to talk crap because I put my mail on hold a few times a year? Anyway- Informed Delivery indicated a 3/27 delivery today for a check. Let's see if it makes it to my mailbox today ... Definitely pissed off, and reporting this

    Mar 27, 2021
  • anon

    Will my aunt know i signed up she live with me too

    Mar 27, 2021
  • anon

    I track my stimulus on irs and it said my check was scheduled to come 26 of friday and when I looked on informed delivery it dknt show up I'm lost are they recalling stealing people's mail

    Mar 26, 2021
  • anon

    Yes me too. I got a email saying I’ll get it today but I check and I didn’t get it..

    Mar 26, 2021
  • anon

    I have informed delivery and a tax return was out for delivery on Tuesday its Thursday and still has not arrived. Many people with the same issue???

    Mar 25, 2021
  • anon

    Yes

    Mar 29, 2021
  • anon

    Informed delivery said my driver's licensed was scheduled for delivery on the 16th, as of today, I still don't have it....

    Mar 25, 2021
  • anon

    I have received the irs refund. Don’t give up hope pple. GL to all. 4 days from scan.

    Mar 25, 2021
  • anon

    I had informed delivery on Monday coming soon information about my economic impact payment. Its not a scan like other mail tomorrow makes 5 days is that probably my check

    Apr 02, 2021
  • anon

    I got the scan as of Thursday March 25 informed delivery states that a scan shown on your app usually is between 1-3 business days.

    Mar 27, 2021
  • anon

    I received email image incoming mail today from department of treasury. The image address is a jon doe address and not mine. Do i need to pick up at my post office ? Thanks

    Mar 25, 2021
  • anon

    Samething happened to me. I didn't get anything. Then I re read it and it says a EIP card will be arriving in your mailbox soon. So I guess it's their way of letting you know to be on the lookout.

    Apr 01, 2021
  • anon

    Hey do I go the same generic image scan ..I recieved it thru my email updates but when I go to usps I formed deli dry outside if my email there is no scan if that picture ? Did you get yours any answers?

    Mar 31, 2021
  • anon

    I had that happen today. Was it your check?

    Mar 27, 2021

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