Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1025)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Update! Finally Received my stimulus check yesterday June 15. I have been on this site since March. Check was mailed March 26, never recieved it..Scanned Image of check came through informed delivery in March.. Had to wait 4 weeks and faxed over a 3911 form (payment trace) to IRS. Waited another 4 weeks and called the IRS , they still had no information. Waited another 2 weeks and called again and the lady took my information over the phone again about the trace.. A week later- get my payment on IRS website updated to a direct deposit date..Finally.. I wish you all the best. I Waited over 2 months to recieve my check.. I still think the postal service lost my check, or put it in the wrong box because the image came in through the Houston distubrition center.

    Jun 16, 2021
  • anon

    Informed delivery showed my irs refund was to be delivered 06/14/21 today is 06/15 still no check . Last one was delivered to neighbors house.

    Jun 15, 2021
  • anon

    I have not received ANY scanned images in 2 years and when I reach out to open a case I get lied to each time about what is happening. The last response I got from the USPS was to go to my LOCAL PO and ask them why THEY are not scanning my mail. When I did that they literally laughed in my face and told me the USPS lied to me that they do not have any scanning equipment at the local PO. I am so tired of the run Around its exhausting. Why bother to offer this service if you cant accommodate it? FUNNY THING IS ALL MY NEOGHBORS ARE GETTING SCANNED IMAGES BUT BUT NOT ME??? WHAT IS GOING ON?

    Jun 14, 2021
  • anon

    My stimulus appeared in Informed Delivery on May 1st and here we are over 6 weeks later and still nothing. I'm quite annoyed since the IRS originally stated in the Get My Payment tool that it would be deposited (like they've deposited all my other funds). Meanwhile, the day it didn't arrive I marked it as missing. Missing articles have always been addressed but not this one. I completed the form with the IRS to let them know I never received my check, that was 2 weeks ago and I now have to wait 4 more weeks for them to get back with me. This is all so crappy.

    Jun 14, 2021
  • anon

    Same thing happens to me..My check was mailed on March 26. Never received it.. I waited 4 weeks and competed trace and finally 6 more weeks after the trace, my check came yesterday June 15.. I posted an update on this site, just waiting for it to be approved and posted.

    Jun 16, 2021
  • anon

    Had a scanned picture of a check I have been waiting for on Monday the 7th. Did not receive. It’s now the 12th!! I get every other piece of “d” mail it shows being delivered, where are the ones that count?! This is the 4th check that has disappeared!! Is someone stealing my checks. They are clearly checks and the only ones disappearing.

    Jun 12, 2021
  • anon

    I feel your pain and fury as I literally just came from my local post office as refund check from state of nj was supposed to deliver yesterday and again nothing today! I just went through this with my baby's SSDI check that went missing end of March but yet always all other mail pieces deliver??!! REALLY??!! Yeah our checks are being stolen!!!

    Jun 16, 2021
  • anon

    I am set up for informed delivery and I was to receive a check from IRS and it was posted with a picture of the envelope with a check inside to be delivered on June 11, 2021 but as of today, June 12, 2021 I still have not received my check. Why is this happening? I need some answers. I have been waiting for this check. Sharon Ashby

    Jun 12, 2021
  • anon

    Informed Delivery App text message code does not work when I enter it. Thanks.

    Jun 11, 2021
  • anon

    I received message 4 letter for my kids on Monday it’s Thursday and still didn’t receive any

    Jun 10, 2021
  • anon

    Is Bayonne New Jersey going to get Informed Delivery. Zip code is 07002

    Jun 09, 2021
  • anon

    I received an informed delivery email that my 3rd stimulus check (which was a paper check...bad idea) was put in the system on 5/28. its 6/9. Funny how every other piece of mail hits my mailbox in a few days, but this one.....not so much. I read online that someone has already been arrested from the postal service for stealing checks and selling them. Apparently the warning that stealing them will lead to 10 years in jail and a 10k fine is no deterrent. The process to recover this check is ridiculous. But hey, that's the federal government.

    Jun 09, 2021
  • anon

    I for the life of me cannot understand why in the world it is completely impossible to get someone, i mean a human being on the telephone! I don't care what some test says about efficiency or understanding, American people (and human for that matter) would prefer a hujman being to answer the phone! And Please, I don't want to hear that crap about Delays due to Covid! Give me a break. Its the flu on steroids, literally! The CDC and WHO as well as others have come out to say that all the numbers were faked or embellished in some way and the entire situation is one lie after another so I can't even see why you would continue to run with it! Not like you're keeping the position in the Global government cause Joe has made it clear that China is more important than us. So now thats out of the way.... What is the point of informed delivery? the only thing that ever comes when it says it's coming is a bill! The area I live in isn't exactly the best and when I see on Informed Delivery that I have a letter from the Treasury department I end up screaming at my neighbors trying to find out where my money is at! I lost my job over my presidential choice, can't do anything about it because i'm white so nobody cares. So when i see that funds are coming.... I NEED them to be THERE! And when it comes to finding out why its not there or where it might be or when I might get it.... I can't speak to a human about it! Thats frustrating! But just like your buddies at the IRS... its just not possible to get answers. I think you are all just parts of a system built to make people unable to do anything and now they can't even complain.... this is ridiculous

    Jun 08, 2021
  • anon

    I wish to continue informed delivery

    Jun 08, 2021
  • anon

    Great News!!! I finally received my third stimulus!!! Showed on my IF delivery on 5/8 and it was delivered finally on 6/7!!! What I found weird was that it had a yellow sticker that said unable to FOWARD but it has my correct address. Now I did previously move last year so I’m not sure if they saw it was my stimulus and failed to see the check had my correct address and not the old address and went ahead and placed the FOWARD sticker which probably caused a delay. Then after they realized it was my correct new address listed, they went ahead and delivered it!! SO THERE’S still HOPE GUYS!!!

    Jun 08, 2021
  • anon

    I’m so glad to read that other people are experiencing same thing and finally got their check. I got an informed delivery notice that my stimulus check was on its way two weeks ago and it’s yet to come. Gives me hope that mine will eventually show up! If Mr. DeJoy was really hired by the previous administration to destroy the USPS, he’s doing a good job of it. But really, how sickening.

    Jun 09, 2021
  • anon

    i have informed delivery on Friday it said i was supposed to get 2 pieces of mail, it never came, i waited until Saturday different mail came for that day, fast forward it is now Tuesday and i still never received the mail from friday

    Jun 08, 2021
  • anon

    Used ti get notices of empending delivery... suddenly it stopped.

    Jun 07, 2021
  • anon

    I have got the photo of my checks and have always received them until now. Got the information and picture but no check...

    Jun 04, 2021
  • anon

    IT CAME! Hey, everyone who has gotten a scan and seen no check, here's my followup to my 5/28 comment below: *** I got the first scan on 5/22. The second scan was shown on 5/29, and the check appeared in my mailbox the same day. Here's the important part - when I compared the images, I noticed that the first 5/22 image's envelope had no postmark of any kind inked on it. The second scan 5/29 showed a postmark for the local main distribution center (and I also saw that the envelope was slightly bent). This leads me to conclude, as I speculated in my 5/28 post, that the first scan that we all see is from the point of mailing - before the envelope has actually entered the postal system. Hope this helps, and that all get their checks in the end!

    May 30, 2021
  • anon

    Good catch JLP and good to know! I’ll just continue to be patient.

    Jun 09, 2021
  • anon

    I got an informed delivery notice on 6/5 that my check in my mail that day. It wasn't in my mailbox. As of today 6/12 still nothing. The usps has been no help at all

    Jun 12, 2021
  • anon

    I signed up for informed delivery a couple months ago. I had 2 pieces of mailed scanned for delivery from the IRS 2 weeks ago, and they still haven’t been deliveree

    May 29, 2021
  • anon

    ***To the USPS Office of the Inspector General, as suggestion: I can see from this forum that there is some kind of issue that is making people suspicious that their IRS checks are being stolen. If you have any facts to give, a news release would be extremely helpful!*** To all the commenters here about stimulus 3, I appreciate the people who shared that they DID receive the checks - it tells me that I may have to wait anywhere from two to five weeks after seeing the Informed Delivery Scan. I discovered elsewhere that just because the mail piece was scanned, it doesn't necessarily mean that it is moving yet. (I didn't sign up for the IRS site because they were unable to verify my cell phone number, which is part of one of the smaller cell service companies - I would have had to wait for a verification code to be mailed to me. From the IRS Via the USPS. Which might take weeks to come. Ugh. Next year, I get any refund via ACH!) Hang in there, all!

    May 28, 2021
  • anon

    I LOOOOOVE Informed Delivery but I’m sure the actual USPS has begun to hate it because it shows how often my packages are delayed, missent, or lost. I cringe when any of the places I order packages from use USPS and send through Richmond/Sandston VA. I can count on a two week delay AT BEST, at worst it just disappears off if my informed delivery into oblivion...but I still have my EMAIL! GREAT EVIDENCE! Sad to need it.

    May 28, 2021
  • anon

    On 3 different occasions on informed delivery, I have gotten notice that my stimulus check was on its way however I haven’t received it. It’s been weeks. Could it be lost?

    May 27, 2021
  • anon

    I want to lodge a complaint. I have made numerous trips to the local post office over the last year and a half maybe more. I use to get daily reports on what I was receiving. I had the informed delivery and then suddenly no emails. I log in and look and suddenly have a message that my address is not eligible! What is that about? I was getting it and suddenly now my address is no longer verified. Okay well then explain why people on the same road, same development have the service and haven't had any issues using the service. I am sick and tired of the excuses or non-excuses for why it doesn't work. I was told to call the 800# only to learn I would need to wait 60 minutes or more to speak with someone. I stayed on the line for about 30 minutes and the wait time continued to grow. This is a horrible service and no one can answer why it is not working telling me it is not them who scans the mail. If this is the case then someone needs to investigate why people were able to use the service and suddenly it stops working. This is a royal pain especially since when I am waiting for packages and the boxes are over 1 mile away from the house, multiple trips are not ok to check on the mail. I had made numerous complaints regarding the previous mail carrier for misconduct and certainly wouldn't put it pass that supervisor having something to do with this.

    May 27, 2021
  • anon

    Informed delivery says the check I have been waiting for was coming today and it was NOT in my mailbox with today's mail. SO aggravating that they have it and just choose not to deliver it!

    May 26, 2021
  • anon

    I’m going on day 15 and still waiting! Scanned on ID on 5/8 and it’s still hasn’t showed up!! Every other piece of “d” mail has shown up except my stimulus! Crazy

    May 26, 2021
  • anon

    Did it ever show up??

    May 30, 2021
  • anon

    I’m going on month 3, and still no check from the date I got my scanned image. Was meant to be mailed on the 26th of March. It’s now May going into June...

    May 27, 2021
  • anon

    IRS check WAS on informed delivery on May 15th and NEVER received it.. now today I have a package that was supposed to be delivered (with a tracking number) NEVER received that either.. the tracking number says delivered.. SOMETHING is going on with the POST OFFICE.. theft or something.. FIND my stuff

    May 25, 2021
  • anon

    Several factors could be happening here...ive had just about all of them happen here recently. First scenario: if youve moved in the past year and summited a change of address form with usps (not temporary CO.a) ..you would not believe the mail forwards track that it takes to get to new address. Flys clear around the world making about 12 stops. Be patient...likely to still come... Scenario two: you'll receive a certified parcel saying a 1099 offset occurred ( student loans, child support, other tax debt act.) + the delay is that date on your transcript.ie cycle has not passed yet. Scenario 3.... The mail was returned not forwarded at your local usps post to the irs and irs has not yet processed its rearrival.

    Jun 12, 2021
  • anon

    On Wednesday may 12th my 3rd stimulus check was on my informed delivery and i have still not received my check what do i do?

    May 25, 2021
  • anon

    I got a notification from USPS that my stimulus was coming soon on May 7th. I checked Irs website to see if I could track it but I keep getting “ payment status - not available”. I just hope it actually comes soon bc I really need this money.

    May 23, 2021
  • anon

    on friday in my informed delivery it showed mine and my sons refund check along with other mail. The only 2 things not delivered were the irs checks.I have never had mail scanned and not delivered. mailman wasn’t helpful and seems like the usps isnt taking this seriously!! what steps can I take?’

    May 22, 2021
  • anon

    informed delivery was shut off on 5/9/21 by a invindicative employee and now it and change of address states suspended???? any help? thank you this is un called for.

    May 21, 2021
  • anon

    Got informed USPS email saying IRS check was to be delivered 5/15.....never came. Got every other piece of mail in USPS Informed delivery email except the check!?! Really?

    May 21, 2021
  • anon

    Yes same thing happened to me. Showed up on my ID on 5/8 and haven’t received as of today, 5/23.

    May 23, 2021
  • anon

    same thing happened to me. did you ever receive it???

    May 23, 2021
  • anon

    Not yet! I called the IRS and they advise I have to wait 4 weeks/30 which will be 6/8 and to call back on that day and they will do a trace which can take up to 6 weeks to see if it has been cashed or not. Then if cashed they have to mail me a packet in which I have to complete which takes another several weeks! So frustrating!! Smh

    May 24, 2021
  • anon

    Received a photo copy of my irs refund check envelope on May 7th from my informed delivery still no check has been delivered. I’ve made several calls to my local post office. Today i was told that they had changed there phone number to prevent calls from coming in all day. I have filled a missing mail report and i received a call saying it would be looked for but that is it nothing else. I placed feedback on the informed delivery website and received an email stating my issue had been sent to a manager but have yet to receive my check. I don’t believe it will ever be delivered. I hope the postal workers have heard of karma! I have a difficult time believing this many federal checks could ever just be lost. There is a serious problem that needs to be investigated and corrected.

    May 18, 2021
  • anon

    I received a notice on informed delivery app stating that i will be receiving my stimulus card but i never physically got it or the letter stating im getting it

    May 17, 2021
  • anon

    Mail date of 4/2. Finally got delivered today 5/14.

    May 14, 2021
  • anon

    Disregard. It was ANOTHER 1444 form, STILL no stimulus check, and still no other updates. Absurd.

    May 21, 2021
  • anon

    Another update - GMP updated today to show a new mail date of 5/28. Lets hope this is the official one.

    May 24, 2021
  • anon

    Informed delivery stated i had mail coming on may 10, 2021. It is may 13,2021 and i have not recieve any mail yet

    May 13, 2021
  • anon

    Finally after almost two months my check came today!!!!! everyone keep their eye out for there mail the next few days it might be there!

    May 12, 2021
  • anon

    You got it? Nice! When did irs say it was mailed and when did u first get notified on informed delivery app?

    May 12, 2021
  • anon

    I tried to use the app and it won't accept my address. The thing is I get emails about my mail delivery whenever I have mail. Obviously my address is specific enough for getting emails so why doesn't it work in the App?

    May 12, 2021

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