Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1079)

  • anon

    Informed delivery is good to a point. What isn't clear is where excactly is the letter scanned? Starting point? Enroute? End point? I was "informed" Friday of a letter "coming soon". The origin of the Letter was Nebraska. The same letter (an invitation sent the on the same day by same sender) was received by my daughter at her house in the same town I live in and today is Saturday.. Mailman has come and gone and no letter. So, I guess I've been "informed" the USPS has lost the letter than should have been in my mailbox yesterday.

    Aug 14, 2021
  • anon

    Package from overseas waiting for shipment to USPS.Now it is not showing on Inform Mail.Please help,what went wrong.

    Aug 14, 2021
  • anon

    Hello I’m trying to get enroll inn inform delivery but it tells me I’m not eligible can you please help me out enrolling..I would really appreciate it..

    Aug 14, 2021
  • anon

    Take your ID and go to your local post office, they can assist you with getting signed up. I had the same issue and had to go in to resolve it.

    Aug 17, 2021
  • anon

    The envelopes for my debit card and drivers license were scanned on July 24 and 26, and three weeks later, they still had not arrived. When I went to my local post office to inquire about it, I was told I should “just wait longer”. Yeah right.

    Aug 14, 2021
  • anon

    I had signed about 3 years ago then it stopped about a Month ago?

    Aug 10, 2021
  • anon

    My stimulus check was scanned July 17,2021 on informed delivery showed me the image of the letter being mailed to me. And to this day I still have not received my stimulus check!

    Aug 10, 2021
  • anon

    I checked inform mail and it said my state check should've been here Saturday. Plus no mail week before.mail came Monday and only Mondays mail nothing for the week before

    Aug 10, 2021
  • anon

    i was expecting a very important mail on friday that informed mail showed me and i did not get it neither saturday if i dont get my mail on monday i am going to kill one of the usps workers because i know people doing fraud taking people mail especially mail with debit cards or checks with money and im not the person to played with i will call the cops and be on the news.

    Aug 08, 2021
  • anon

    I was mailed my check on Friday and I haven't recieved it . Has it been scanned?

    Aug 07, 2021
  • anon

    I was supposed to receive a letter days ago and it said on my email with informed delivery that it was supposed to be at my previous address on Aug 5 2021 and it isn’t there and hasn’t arrived at my new address either

    Aug 07, 2021
  • anon

    Hey , informed delivery stated that I was supposed to receive a letter on Wednesday and yet it still has yet to come.

    Aug 05, 2021
  • anon

    I get my mail informed to me by email and it’s been two days that a letter I’ve been looking for has not come to me. But it was scanned that it was going to be delivered. What can I do?

    Aug 05, 2021
  • anon

    My IRS check was scanned through informed delivery June 16, 2021 and my check still has not arrived. This is crazy! I went to my local post office , spoke to a supervisor and there were nothing they could do and can't get through to IRS. Just unbelievable

    Aug 05, 2021
  • anon

    Did you end up receiving your child tax credit check?

    Aug 17, 2021
  • anon

    I have had Informed Delivery for the past two years I must say I’ve always gotten my mail that shows up on informed delivery until Wednesday July 28th my child tax credit check was said to be there but it wasn’t. I did checked the mail not received box and contacted the post office they said to give it 5 days sometimes the mail is behind. I have yet to receive my mail or hear anything from them.

    Aug 02, 2021
  • anon

    same here never had a problem with informed mail, it showed my irs child care check, and I assumed it would arrive that day, it didnt and now almost 3 weeks later still hasnt.

    Aug 05, 2021
  • anon

    My it's check was mailed on July 23 and got a scanned image the following Monday saying it was coming soon and I still don't have it

    Aug 05, 2021
  • anon

    Im trying to keep track of what comes in

    Jul 28, 2021
  • anon

    For the past two days, I have received mail, but I did not get the email from informed delivery. Why?

    Jul 23, 2021
  • anon

    How long does it take for you mail start going thru the Informed delivery? I am getting text that I am getting a package but not from informed delivery. Informed delivery still says 0 mail for us. We have not gotten any mail for a week and I am missing a package that said was delivered yesterday. Let's see if I get this package,,,

    Jul 23, 2021
  • anon

    Informed mail on was received on 7/21/2021 . On 7/22/2021 informed mail page didn’t recognize me . Is that your notification? Thank You for no notification

    Jul 22, 2021
  • anon

    I received an Informed Delivery email that the Child Care Credit check was in my PO BOX (July 16, 2021). My PO BOX has been empty to date (Tuesday July 20, 2021) and I still don't understand how Informed Delivery works. What befuddles me is that on the IRS site, it shows that I qualified and that my payment would be direct deposited. (My bank account info was correct on the IRS site). But still a check was sent???? When I lived in SW Florida, I would get Informed Delivery notices and rarely were items delivered that day. I contacted someone from the USPS and he said that the item could be scanned MILES or STATES away and then sent to be delivered. (Me no understand??????). My friend did an experiment: He mailed his rent payment LITERALLY at a Post Office across the street from his apartment!!!! The payment was never received and since the landlord was aware of this "after-school project", he only asked my friend to give him another payment by hand and he paid the cost of the check cancellation at my friend's bank. Me no understand.

    Jul 20, 2021
  • anon

    My mail for the past year or so has been very slow getting to me if I get it at all. If I do receive it, at all it makes paying bills such as power and water late getting back in to the businesses which due to your lack of delivery is not right. What ever changed has made the postal service terrible. The Covid 19 is not a factor anymore and it's not Christmas packages so what is the problem? Is it removing sorting machines? Fix It.

    Jul 20, 2021
  • anon

    I have asked about informed delivery twice, and was told it would take a while

    Jul 20, 2021
  • anon

    Informed delivery showed a picture today of a letter I did not receive in my P.O. Box.

    Jul 19, 2021
  • anon

    I have used Informed delivery for a long time. I have a new carrier, I retired on my route as a carrier. Since I live in this mobile home park I see a lot of old customers and friends. I am getting a lot of complaints about the carrier. I also didn't receive my credit card statement which had a photo on Tuesday the 6th of July. Today is the 19th of July. What do I do? Does someone else have my credit card information? I clicked on the I didn't receive this mailpiece. What should I do?

    Jul 19, 2021
  • anon

    It this comment board just a useless place to vent or will USPS follow up to help me find my missing mail. Informed delivery provided images however local PO 11782 has nothing but excuses. Please help if you care. Thanks

    Jul 13, 2021
  • anon

    I've had informed delivery for over a year now. It's misbehaved the entire time. I'd have thought it would be fixed by now. It shows me what's come today, if anything. But when I click on packages or a day prior to today, it tells me it can't show me those things. I can sometimes click on "send" and then "informed delivery" again and get the packages to show. But I have to do it for each package. And there's now nothing I can do to see non-packages that were delivered in the days of the week prior to today.

    Jul 13, 2021
  • anon

    I have been getting my informed delivery since it started. I had received it literally every day, until 4 days ago. They suddenly stopped coming. I am disabled, and walking out to my mailbox is nearly impossible. I always watch for the informed delivery so I will know if there is something important being delivered and I can ask one of my kids if they can come by and bring it in for me. Help!!

    Jul 13, 2021
  • anon

    I haven't had any images of scanned mail in over two weeks. And yet there's mail in the box. It's strange a few weeks ago I was getting images of all the mail we were going to get. What's going on with the system?

    Jul 10, 2021
  • anon

    My mail not showing

    Jul 06, 2021
  • anon

    My mail was scanned at the wetumpka Alabama post office on July 2nd 2021 I had 4 pieces of mail that was scanned and all but one was put in my mail box and it just happened to be my check this never happened I complained about it so what do I do

    Jul 04, 2021
  • anon

    This exact thing happened to me today. Did you ever figure out what happened?

    Jul 18, 2021
  • anon

    Same thing happened to me today. Did you get it the next day? I’m hoping it just got lost on the truck and will come tomorrow

    Jul 27, 2021
  • anon

    Love Informed Delivery, but the ONLY part that drives me crazy is the when they have mail as no image available... that makes me wonder what it is and if it is important... and of course, if it doesn't arrive... I am left with no way of knowing what it was or who to contact for the missing mail, as USPS doesn't not give the option to mark the mail with no images as not received... You should allow that feature, to be able to mark mail without images at not received, so we can have proof of missing mail incase it was important... other than that it is a great service.

    Jul 03, 2021
  • anon

    My nephew lives w/ me and his unemployment tax refund check (from IRS in PA) was scanned in Informed Delivery on June 19th and it still hasn’t arrived. The letter informing him about the check coming was scanned on June 22nd and arrived on June 24th from the IRS Missouri. So, where is the IRS refund check????????

    Jul 02, 2021
  • anon

    So do the picture of your stimulus check shows or does it just say scanned image

    Jul 14, 2021
  • anon

    My check ssdi checks did not show up on informed delivery today, it happens frequently when im supposed to receive them on the 2d, it is very stressful not knowing if im getting them on the right day or not, I have bills to pay, i am just happy we will not need money in heaven & rich people will have no power what so ever there

    Jul 02, 2021
  • anon

    When USPS first announced their Informed Delivery service, I thought it was a neat idea since I'd now know what would be in my mailbox each day. Instead, it's turned into a frustrating experience. Often I'll have a message that says "there's a mail piece for which we do not currently have an image that is included in today's mail" that turns out NOT to be in my mailbox that day (or the next). I immediately begin worrying about what mail I'm not getting, especially when I'm expecting something important. If USPS could enhance Informed Delivery to show images of ALL the mail, that way I'd know immediately what sender to contact if an item shown was not in my mailbox.

    Jun 28, 2021
  • anon

    For the last year my address is ineligible for informed delivery. But for 2 years prior I did get informed delivery. How can I get my address reinstated.

    Jun 26, 2021
  • anon

    Why does my package keep updating the day that I will receive it by saying expected delivery on Monday june28 at 9 then before that it said the 25 then after that it said the 26 so what’s going on and when will I get my package if it’s in my town rn at the local post office and the mail runs on a Saturday help

    Jun 26, 2021
  • anon

    Refund check scanned on Informed Delivery 6-16 it’s now 6-25 still no check My husband’s stimulus check was scanned for Delivery today on Informed Delivery and it arrived today as well!! What are the odds? Called the Bureau Fiscal Service because my check was being sent after it was offset and they told me it had to go through processing in Philadelphia how is that so? I’m just as confused as the USPS @ this point!

    Jun 25, 2021
  • anon

    Did you finally recieve it? And how. My stimulus shows on informed delivery but was never in mail box

    Jul 17, 2021
  • anon

    On 6/14/2021 I received the notification, via email, of what mail I was to receive that day or so. After 3 days I finally received the mail, all except there was one missing piece of mail. How and who can I report this to? I've been trying to report it for the last 3 days! I even spoke to the mail carriers on 2 occasions. I live in Roseville, Michigan 48088

    Jun 22, 2021
  • anon

    my mail keeps missing when it shows its in somes stilling what the heck they cant keep mail safe

    Jun 20, 2021
  • anon

    my check was scanned in on June 18th was supposed to get my stimulus check and when the mailman arrived I did not receive it

    Jun 19, 2021
  • anon

    same here. scanned on 6/18. has yours showed up yet?

    Jun 28, 2021
  • anon

    My stimulus check showed three weeks ago on informed delivery and still nothing like I literally just left the mailbox, the IRS said last Friday it'll make 4 weeks so I can call back for a payment trace. Like what kind of incompetent fools are working for the postal service and if people like my father work in the bulk mail center well y'all good luck because they all drink and do drugs on the job.

    Jun 21, 2021
  • anon

    Is it strange that I had an image of an IRS letter and it was forwarded because I moved after my tax return was filed. When I checked the mailbox it was opened already. I am suppose to receive my check in the mail because of some issues with the bank account I had. I am scared that since that was opened then for sure my check will be opened.

    Jun 19, 2021

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