Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

Comments (324)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Showed up in informed delivery yesterday but not today?? Have not received it

    Jan 26, 2021
  • anon

    Same here, informed delivery also scanned my check yesterday and 1 other piece of junk mail including 2 that wasn’t scanned but I only got 1 piece-of mail witch was junk and nothing else SMH this is a mess

    Jan 26, 2021
  • anon

    I have received notifications for 1/22/2021 and 1/21/2021 from informed delivery showing my husbands w2 and tax statements. As of today, 1/26/2021, the items have still not arrived. I’m worried someone got their hands on these documents.

    Jan 26, 2021
  • anon

    I received the same little blue box in my informed delivery saying I had a card from the US Treasury coming soon with my stimulus money on it. That was last Wednesday, January 20th. As of today, January 26th, I have not received the stimulus card. Ridiculous! Cannot reach anybody to answer questions about it either.

    Jan 26, 2021
  • anon

    I too am having issues with receiving my mail but in reading some of these comments, SOME of you never read the IRS website... and it shows. 1. They did not have until the 15th to have the stimulus in your mailbox, they had until the 15th to MAIL IT OUT, meaning you would receive it afterwards. The website clearly says if it was mailed or has a mail date, whether card or check, to give it 3-4 weeks. It says after the mail date, but WE ALL CAN CONCLUDE THEY DID NOT MAIL THESE PAYMENTS ON THE MAIL DATE. So you might as well consider your mail date as 1/15/2021 and count 3-4 weeks after that as to when you will get your payments. 2. If the status of your payment says more info needed, you more than likely will NOT received a payment... (a few may) but you will have to claim the credit on your taxes. 3. If the status of your payment says not available, there is a high possibility you will receive the payment. If you don’t see any traces of it or don’t have it by February 12th... you will also have to claim the credit on your taxes. Mine was scanned informed delivery yesterday to an old address (same complex different box). I have my mail forwarded but they did not put the forwarding label on it so hopefully its sitting in the old box. Im on the hunt for it today.

    Jan 26, 2021
  • anon

    Is this accurate information? Some people have received their cards already. One guy got theirs on Jan 19th. I had a message about 2 cards on Jan 12th and another message about 1 card on Jan 25th. There are 4 adults in my home. We’re all worried Usps already had workers stealing checks last time. I wouldn’t be surprised if this was payback for budget cuts last year

    Jan 26, 2021
  • anon

    I also received a notification showing my eip card was on the way on 01/26/2021 but no card ever showed up but that's not surprising the usps is always losing my mail. Guess i'll report it stolen or lost if I don't get it by Friday.

    Jan 26, 2021
  • anon

    There is obviously thieves in out postal system. Informed delivery shows this. There can’t be hundreds of people all losing thier eip cards at once via usps !! The FTC needs to get involved. They are stealing our money

    Jan 26, 2021
  • anon

    I agree. Something is up and I believe it’s an inside job.

    Jan 26, 2021
  • anon

    Saturday I received notification that our EIP card would be there soon but we still have not received it, is it possible it’s still in the process or someone took it?

    Jan 26, 2021
  • anon

    Thank the Lord I found this. Absolutely NO ONE else I know is waiting for their check. Showed on Informed Delivery on 1/19 with the supposed mailing date of 1/6. Still not here although every other piece of mail has been delivered (99% junk). PO just says covid delays. Can't do anything with IRS until 2/24. How is this happening? First class mail should not take this long and USPS ought to be ashamed for their lack of accountability!

    Jan 26, 2021
  • anon

    Show my mail was scanned an only received 1 of the 3 items my stimulus check and a bill never got delivered

    Jan 26, 2021
  • anon

    I showed to get 5 pieces of mail delivered today, I didn't get any, why not?

    Jan 26, 2021
  • anon

    Jan 6th 2021 getmypayment shows Mail date, usps informed delivery shows Jan 15th it will be arriving in mail, today is Jan 25th still no stimulus card!

    Jan 25, 2021
  • anon

    It showed on your info that my mail was scanned and it showed 4 letters a electric bill 2 peices of junk mail well 1 out if the 4 let there arrived so i called Springdale post office talked to ine lafy who was rude and said she didn't even know what I was talking about or what she could do so i asked to speak to someone who did know then I spoke to a mail manager who said thus info thing was inaccurate and that he didn't think he had my mail

    Jan 25, 2021
  • anon

    My check

    Jan 25, 2021
  • anon

    I received an image of my stimulus check on the informed delivery app on January 8th 2021 still no check! I have received all of the other mail I see/seen a picture of, with the exception of my stimulus check. I have never had an issue receiving my mail since I have been living in my apartment for almost 3 years. How am I receiving all of my other mail, but my check is missing. Anybody else having the same issue? I’m convinced someone is stealing on the inside being that my check never made it to my mailbox but all of the other mail did.

    Jan 25, 2021
  • anon

    I am also under the same impression this past Saturday my informed delivery showed me my stimulus was coming in the mail but when I went outside my mailbox was open but I make sure to keep it close it’s already across the street (mailbox)when I called the post office but all they said was to file a police report ... yea right with no proof

    Jan 26, 2021
  • anon

    Bro I’m having the same exact issue. Mine was on the 12th and again today. None of us received our cards or checks but it was scanned. Something crazy is going on

    Jan 25, 2021
  • anon

    I received notice on daily mail digest that I was receiving a US Treasury Metabank card today along with other pieces of mail. I only received the other pieces of mail. Also I have been getting other neighbor's mail and receiving mail hours later that usual time. Where is my card?

    Jan 25, 2021
  • anon

    I'm trying to sign into my informed delivery but it will not work. When it gives me a temporary password it says unable to connect

    Jan 25, 2021
  • anon

    Stimulus was in informed delivery what I did was go and complain directly at the post office a week later. Monday 1/11/2021 said stimulus was coming I got it on Tuesday 1/19/2021 after complaining. Go to your post office, speak to a manager I think it’s a matter of mail carriers not caring. Hope this helps someone.

    Jan 24, 2021
  • anon

    Where's my stimulus money and the mail fraud that was in Florida monetary funds and package

    Jan 24, 2021
  • anon

    My informed delivery has never worked. I have no idea why.

    Jan 23, 2021
  • anon

    Same here, Showed it should have been in mailbox today. Not there, the two other mail pieces that showed were there. What is going on?

    Jan 23, 2021
  • anon

    Scanned images of letter size mail was showing up on phone. For the last week, I'm receiving blank scanned images on my phone when i didn't before, but they show on my mac.

    Jan 23, 2021
  • anon

    Informed delivery showed a picture of my check(FEMA) on 1/19/21 and a bill. I received my bill but not my check. Lol smh. Btw I still haven’t received it.

    Jan 23, 2021
  • anon

    Same issue here. I received a message saying my EIP card was arriving soon. But everything was in the mail except that. That was on Jan 12th. I’m starting to think Usps workers are stealing them. People say they can’t activate the card but I’m missing IRS mail too which contains my full social security number

    Jan 25, 2021
  • anon

    They are!!! Same here!!! Contact ftc

    Jan 26, 2021
  • anon

    I had a package sent out to me in raleigh on 12/31. It arrived in raleigh on 1/16/21 only to be sent to Greensboro NC where it has been sitting for the last SEVEN days....what's the problem. Why would mail being delivered to Raleigh have to be shipped from a raleigh facility to greensboro? Why hasnt my mail been delivered or even moved in SEVEN days?

    Jan 23, 2021
  • anon

    My stimulus check was scheduled for Jan. 6th and the scanned image finally showed up via informed delivery on Wed. Jan. 20th, as of Friday Jan. 22nd I still have not received my stimulus check. Strange because every other time in years of using informed delivery my mail that shows a scanned image is delivered the same day, until now. I still have Christmas cards sent via international priority from family in the NL that have not arrived, but one delivered as late as last week that was sent on Dec. 12th! So very disappointed in the USPS. They used to be so dependable, but now I'm trying to have all of my mail sent via other services like UPS or FedEx. At the very least the USPS should send out some kind of update to citizens of the USA informing us of potential delays and what to expect as far as delivery times go.

    Jan 23, 2021
  • anon

    Did you get ur check ? It shows mine informed delivery for last Friday still no check yet but all other mail came

    Jan 25, 2021
  • anon

    So, my husband’s deceased fathers wife believes her incarcerated son’s ( Husband’s brother) stimulus check to be in my possession. It is not. She has set up THREE informed delivery accounts in the incarcerated brothers name at my address and is actively monitoring my mail. I’ve called the post office. I’ve written Congress. Nothing can be done. Every time I go online to stop the service, she immediately signs up again, and I’m not notified until the letter arrives informing me. I was told by a supervisor that if it continues, my mailing address will be permanently blacklisted. I own a business and use the USPS to conduct said business. What am I supposed to do? She literally brought the police to my house on the 16th To get his check - that I don’t have!!! I can not believe that tampering with someone’s mail ( physically ) is a Criminally punishable offense, but what she is doing is not!!! This HAS to change!! I know I’m not the only person dealing with these issues and if changes aren’t made and help is not received by USPS and Help from law enforcement Isn’t received, people will begin To take matters into their own hands after all other options are exhausted. At that point, I’ll have no choice but to hire an attorney and hold the USPS responsible for what comes from being forced to stop someone that does not reside at my address, from monitoring my mail for a person doing life in prison. Can anyone help me???

    Jan 23, 2021
  • anon

    Why is my address invalid

    Jan 22, 2021
  • anon

    I have had this happen twice. once something I was getting from SSD and now some stamps (of all things)are not in my Mail Box!!!!!!!

    Jan 22, 2021
  • anon

    Mine says it arrived yesterday and it never came so who knows what that’s gonna end up meaning. This is ridiculous and should not be happening like what the hell is going on?!

    Jan 22, 2021
  • anon

    Informed Delivery shows 5 pieces on mail, including an important tax document, to be delivered on 1/21/21 and I received NOTHING. Checked with neighbors, they did not inadvertently receive my mail and it wasn't delivered today so where is my mail? USPS is a joke!

    Jan 22, 2021
  • anon

    Did your mail ever come? I'm having the same problem with Informed Delivery.

    Jan 25, 2021
  • anon

    I received notification in my informed delivery that a stimulus card is coming. I haven’t received it yet and I received that alert on the 16 of January 2021

    Jan 22, 2021
  • anon

    Ditto...received blue box notice on USPS Informed Delivery and I still haven’t seen a card in my mail. In addition, the “Get My Payment” on IRS.com still says “not available”. My first check was direct deposited without a problem. This sucks!

    Jan 26, 2021
  • anon

    Same here. It said Eip card coming soon and still nothing. Has anyone received their stimulus yet? It’s been over a week now. I can’t believe this is happening to this many people. I was worried it was stolen. USPS should post something, have some kind of explanation for this issue.

    Jan 25, 2021
  • anon

    I’m wondering if the “blue box” notice on USPS Informed Delivery was generic and sent to EVERYONE. I received that notice over a week ago...still nothing!

    Jan 26, 2021
  • anon

    How long does it take for stimulus card to show up in mail after it says its coming soon on informed delivery?

    Jan 24, 2021
  • anon

    Have you received the check yet? Cause the same thing happened to me. I was shown my stimulus image on my I formed delivery, and it's been two days now with me getting everything else being Informed, but not my stimulus.

    Jan 22, 2021
  • anon

    When I called the post office, she said the little blue box is a generic notice to let you know it's coming soon.

    Jan 25, 2021
  • anon

    Same here. Thought I was getting the card last Saturday but it’s just saying it’s coming soon.Does you see a payment status on the get my payment? Mine says unavailable

    Jan 22, 2021
  • anon

    This is exactly my situation too! I got the first No problem dd this time my status says unavailable but a week ago my digest said a eip card is coming soon and nothing has shown up. It's frustrating what's going on is it coming?!

    Jan 26, 2021
  • anon

    The same exact thing happened to me on Tuesday, yet no mail piece or anything. And now, it’s Friday and there’s STILL nothing.

    Jan 22, 2021
  • anon

    I got the same message on Tuesday and card never came.

    Jan 23, 2021
  • anon

    Yes, same for me. Never received it yet

    Jan 25, 2021

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Recent Comments

  • 5 hours 26 min ago
    Hello Mary. Thank you for your message. Regarding your concern, we recommend you contact https://www.usps.com/help/missing-mail.htm
  • 5 hours 28 min ago
    Hello Amanda. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

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