Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

Comments (52)

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  • anon

    This service is nice when you get the mail on the day it is posted, otherwise we are told usps has a week to deliver mail on the informed delivery. Now we are not getting mail delivered or picked up.

    Oct 19, 2020
  • anon

    I was getting informed delivery and then it stopped completely. Now when I go into the system it tells me the same address is incorrect and/or not available. I've waited almost a year and still my address hasn't be readded so I can get Informed Delivery. Since half the time I don't get my bills delivered (and I got tired of paying late fees because I didn't get my statements) I now get everything delivered via email and pay everything online. USPS has shot themselves in the foot in my opinion.

    Oct 19, 2020
  • anon

    I get two notifications every day. This is because when I originally set it up, I forgot the password and it made me create a new account. How can I get rid of the second account/notification?

    Oct 19, 2020
  • anon

    First time hearing about this I would like this services I have many very important letters notices settlement payments never reviewed nor received since 2017 exactly timing involved settlement payments. Now can't locate all lost payments?

    Oct 19, 2020
  • anon

    Same as others, images (even normal envelopes) have been missing for several weeks. No one is replying to my inquiries regarding the problem.

    Oct 18, 2020
  • anon

    Like many others, I no longer receive any images at all for any pieces of mail. I only get notification that there is a piece of mail of which they have no image. This has been happening for about the past month. Two email queries to USPS resulted in no response at all. Since this appears very widespread, I can only assume this is a deliberate decision by USPS. My local mail carrier asked his supervisor about it and he claimed ignorance. The mail carrier sated that he suspects this has something to do with the mail-in voting controversy. I guess it is a possibility.

    Oct 16, 2020
  • anon

    My daily informed delivery email has shown no scanned mail images for the last 10 days. Colorado, 80132.

    Oct 15, 2020
  • anon

    Hi! So many people here are stating that lately there are no scanned images in their Informed Delivery notifications, even when signing in. The USPS is obviously monitoring this thread because they responded to a possible fraud issue/question. Are they having technical difficulties with this feature? If so, is it everywhere or in certain areas? Are they temporarily or permanently removing this feature? USPS - any insight you can give us here would be greatly appreciated. Thank you!

    Oct 15, 2020
  • anon

    My informed delivery also has not been working for the last few weeks. My email notification comes later in the day when it used to be earlier in the day. When I do receive the email or check the website, it either states there is no mail today, when there is indeed mail inside the box OR there hasn't been images of any of my mail. I'm not speaking of junk mail, I'm speaking of bills and important stuff. Lastly, it has been twice where a check was mailed to me from a previous employer and it never showed up. I would have to contact them to do a stop payment and reissue of funds. What is going on???

    Oct 15, 2020
  • anon

    About 2 weeks ago, informed delivery started sending blanks in phoenix. Bill delia Retired 2004 uspsoig

    Oct 14, 2020
  • anon

    Hello, I have not received my USPS Informed Delivery Email for the last today’s. Please respond Thanks!

    Oct 13, 2020
  • anon

    The informed delivery service is no longer informative. I often don't receive the email until late in the day, and then there are no images of my mail. I have asked USPS about it twice and have yet to receive a reply. Please, can you do something about this?

    Oct 13, 2020
  • anon

    Have not been receiving my informed mail for about 6 days.

    Oct 13, 2020
  • anon

    I have not been receiving images of my first class mail. All I get are emails saying there are no images of my mail. I have not moved or changed my email address. I live in Walnut, CA. Please have them send images of my first class mail. That is why I signed up for Informed Delivery. Thank you for your help in this matter.

    Oct 10, 2020
  • anon

    IF SOMEONE WITH INFORMED DELIVERY IS STEALING YOUR MAIL HOW DO YOU STOP THEM AND HOW CAN YOU CAN YOU FIND OUT WHO TOOK IT

    Oct 09, 2020
  • anon

    Hello - thank you for your post. If you believe mail theft was committed by a non-postal employee, please file a complaint with the Postal Inspection Service at (877) 876-2455 or https://www.uspis.gov/report/

    Oct 13, 2020
  • anon

    Informed delivery is a free service , which I understand. If you are going to offer a service then why not have it work properly ? If you care , email me and I will respond with what is going on out here in the real world.

    Oct 09, 2020
  • anon

    For the last 2 weeks or more, the emails from USPS Informed Delivery have had no images of regular mail that was normally scanned. It seems that my post office (80260) has stopped scanning mail.

    Oct 08, 2020
  • anon

    Same here. 80020.. been a month. Called and no one seems to know anything! How convenient

    Oct 09, 2020
  • anon

    I love it so far everything in the email is accurate I wish I would of had it a few months ago and maybe my refund check would have not been stolen. I’m ready for the crooks this time.

    Oct 08, 2020
  • anon

    Can the informed delivery show mail from two months ago

    Oct 08, 2020
  • anon

    I feel the app isn’t worth using any longer. Maybe once a week I see what is in my mailbox. Most days nothing

    Oct 06, 2020
  • anon

    I love it

    Oct 05, 2020
  • anon

    I love Informed Delivery, but my regular mail no longer seems to appear on the dashboard. It will tell me HOW MANY pieces I have arriving, but no images... UNLESS they are an advertisement that will allow me to click on a link to go to the advertiser's web site (i.e. Bed, Bath & Beyond, Citibank, and Progressive Insurance were the vendors this week.) All I see is this message: "There are 3 mailpieces for which we do not currently have images that are included in Yesterday's mail." Is this temporary? Is this the new standard? Do I need to file a complaint so that there will be some kind of service ticket? My girls missed their $20 birthday card from Grandpa and we couldn't prove that it was sent to us. Luckily, a neighbor on the next block walked it over to us about 2 weeks later. Help???

    Oct 03, 2020
  • anon

    Add this to the list of postal service casualties resulting from attempts to suppress voting by mail.

    Oct 07, 2020
  • anon

    Hello, I'm not getting informed delivery emails on a regular basis. I used to but in the past few months it's hit or miss. Is there a reason? Thanks

    Oct 01, 2020
  • anon

    I have had Informed Delivery for a few years now and always liked it...until I moved this last time about 3 months ago. Now suddenly none of my packages are ever shown on there, not as coming in, or delivered...if i add tracking of one, it disappears and I still dont get notifications on it, no matter how many times I change and update my preferences! Maybe someone here can help me out?!

    Aug 30, 2020
  • anon

    Trying to get informed delivery.

    Aug 28, 2020
  • anon

    Around 1970 the Mail System changed, Snail Mail ? Rain,Sleet or Snow, the mail always was delivered om time, Always. The more money made, the slower it got. Always living on, what so little money that was paid, But people did manage to survive, I have informed delivery service but, it does not work, if I am not informed? My package has been staled. The last information I received was August 15th.It was posted starting the 9th of Aug. It is now the 28th and NO communication of its status..... only that it is "In Transit arriving late"? 600 miles from one place to the final destination, At a staggering cost. for 9 lbs, POOR Business practices leads to closures of many great businesses . The future of USPS looks bleak at best.To think?, I wanted to be a postman when I was a child. The US.Postal Service has put the wrong people out in the cold to achieve their goal? shame on you.I will do my best to avoid using USPS in the future.No matter the mailing costs. Avoiding a disruption of mail services ( that you have done) is a simple misdirection to use the American public to achieve what USPS really wants MONEY and MORE of it. JUST how much is enough? USPS has now become a relic.

    Aug 28, 2020
  • anon

    Off topic response by John Richardson, who apparently did not read the article concerning Informed Delivery. Informed Delivery is an excellent service, which unfortunately is not yet available to all zip codes. I recommend that all businesses and customers sign up for this free service, of being notified electronically of each piece of mail to be delivered to your address, each day.

    Sep 02, 2020
  • anon

    I was not told about informed delivery even after I asked about how I could find out about mail I had coming since I was having problems with our carrier. I had to find out about it online. The only issue with informed delivery is, you can select the checkbox to state you did not receive the mail. But there is nobody tracking it and so I still never get about 25% of my mail. I wish there were a way they would track it and when it's a pattern, they would look into it. Also, I should have been informed about informed delivery 2 years ago.

    Aug 27, 2020
  • anon

    I've had informed delivery for a few years now and I absolutely love it. I hope you will continue to offer this service. Nothing is 100% accurate, but it is very close. I check my inbox every morning. Thank you USPS

    Aug 26, 2020
  • anon

    I have been using informal delivery and the mail carrier returns to sender my mail because he knows that I don't live there no more but I have that address as a mailing address and he is returning my mail. Causing animosity between me and the new owners because it shows that on informal mail that it is coming but it isn't showing that the mailman is not going to want to give it so I've been waiting over a month for mail that has been on informed delivery that my postal carrier just isn't putting it in the mailbox

    Aug 26, 2020
  • anon

    As a Retired Rural Carrier, I know if you put in a change or forwarding of address, the automated system PULLS ALL MAIL WITH THAT NAME out of the system on it's own! Carrier has no control over it. Best way to correct is to fill out a cancel or change order for correct address you want mail delivered to. You either have all mail sent to one address or not. Must use one address!

    Aug 29, 2020
  • anon

    Why in the world would your mail STILL be addressed to a place that you do not live at ?? You have the responsibility of changing your address to YOUR mailers. 2 words= Identity theft. This is WHY your mail needs to be delivered to where you currently live. First class, 2nd class, and mail that sender has paid for "address correction" are the only types mail forwarded. No 3 rd class, bulk business mail, or "current" will be forwarded, UNLESS the sender has paid for "address correction". I am wondering why the new owners want your mail to be delivered to your old address and why you do not want your mail delivered where you live.

    Aug 28, 2020
  • anon

    This is a great service. I've been using it for about five years and it's always nice when I am expecting a package to see the email early that morning that it is due to be delivered that day.

    Aug 26, 2020
  • anon

    Most of the times the informed delivery is correct with how many attachments are in email, secured before viewing who the sender is by photo. Sometimes though there ends up being more then what I get. There have been important states apartment letters that are not accounted for in mentioned even in count. I do not have complete trust in the post office & carriers now because we do not always have a regular person we can get to know. Informed delivery also no matter what I have done still delivers other people's mail in my informed delivery obviously not my name & in my mailbox extremely aggrevating! One regular carrier even wrote my last name on a sticky label placing it on the inside when the boxes are all opened seen clearly is constantly ignored now I never see him......

    Aug 25, 2020
  • anon

    I love Informed Delivery!!! Please don't take ot away!!! It sometimes do take longer to get the mail. Overall it's great!!!!

    Aug 25, 2020
  • anon

    I have customers angrily stating "I should have received 3 letters from xyz, not 2"! Well I only have 2 for you, so that's all there is. " No, I have Informed Delivery. Where's my other letter?" Do the letters F O mean anything to you,sheesh.

    Aug 25, 2020
  • anon

    I’ve had this service for a while now and I really love it.

    Aug 25, 2020
  • anon

    We have been using this feature for about a year and a half. Most times it works great sometimes I don't receive an email till after the mail comes.

    Aug 25, 2020
  • anon

    I had informed delivery, then all of a sudden they told me that I am no longer enrolled. They told me to change my password,which I did . I tried again and they told me the same thing that I am. NO longer enrolled in informed delivery. I called the local post office, they gave me the run around. No one seems to want to help

    Aug 25, 2020
  • anon

    I have it and I love it. Let's me know what mail is coming that day if anything. Great Service.

    Aug 25, 2020
  • anon

    Even with Informed Delivery and knowing we're expecting letters and packages on any given day, our mail still only manages to make it into our mailbox an average of 3 days a week.

    Aug 25, 2020
  • anon

    This service is awesome. Although every once in a while some mail may slip delivery (too small) like post cards from Department of Veterans Affairs, all delivery with importance is logged in. Thank you for your excellent service.

    Aug 25, 2020
  • anon

    I absolutely LOVE informed delivery! It wasn't at a Post Office, that I found out about it. I honestly don't remember how I came across it, but more than likely it was something to do with what I had ordered online, when I discovered it. However, I moved to a different town and it was through the Post Office where I live now, that was very helpful by explaining how to change my address and other Information, so that I was able to start receiving the Informed delivery at my new address. They explained that I first had to put in a change of address request at the Post Office. Which makes sense, but something I never would have thought to do, otherwise. Snyder, Tx Post Office, by far, has been the most helpful, friendly, and courteous employees, out of every Post Office, I have ever been to or received help, or any service of any kind! Thank you, Snyder Tx, Post Office employees, for everything! I wish y'all knew how deeply appreciated each and every one of you are.

    Aug 24, 2020
  • anon

    I have informed delivery and its awesome, with one slight issue lately, packages are not able to be marked as not received, also packages have been late arriving lately. I'm an employee of USPS and I know what's acceptable.

    Aug 24, 2020
  • anon

    Why do I receive an Informed Delivery e-mail on Sundays? The USPS has lost common sense in many areas.

    Aug 24, 2020
  • anon

    When you read the informed delivery emails it says that the items are 'coming to your mailbox soon', not that day. So those items were most likely processed in the mail system somewhat recently, hence the email.

    Aug 25, 2020
  • anon

    I think usps did a excellent job with informing the public on signing up with informed delivery whether it was in person at a local postal station or a usps post card. United states postal workers are true heroes and they deserve more credit than what we actually know for every thing they do. Thank you

    Aug 24, 2020

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Recent Comments

  • 16 hours 21 min ago
    How can the Post Office get away with this nonsense "Animal Interference" when not delivering a package on promised day of delivery?Do they really think we will buy this dishonesty?
  • 17 hours 24 min ago
    The real problem with carriers constantly lying about delivery is that the customers have no recourse when they do not receive their package. You can't get your money back because tracking says...

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