Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Comments (1057)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    How long does it take for you mail start going thru the Informed delivery? I am getting text that I am getting a package but not from informed delivery. Informed delivery still says 0 mail for us. We have not gotten any mail for a week and I am missing a package that said was delivered yesterday. Let's see if I get this package,,,

    Jul 23, 2021
  • anon

    Informed mail on was received on 7/21/2021 . On 7/22/2021 informed mail page didn’t recognize me . Is that your notification? Thank You for no notification

    Jul 22, 2021
  • anon

    I received an Informed Delivery email that the Child Care Credit check was in my PO BOX (July 16, 2021). My PO BOX has been empty to date (Tuesday July 20, 2021) and I still don't understand how Informed Delivery works. What befuddles me is that on the IRS site, it shows that I qualified and that my payment would be direct deposited. (My bank account info was correct on the IRS site). But still a check was sent???? When I lived in SW Florida, I would get Informed Delivery notices and rarely were items delivered that day. I contacted someone from the USPS and he said that the item could be scanned MILES or STATES away and then sent to be delivered. (Me no understand??????). My friend did an experiment: He mailed his rent payment LITERALLY at a Post Office across the street from his apartment!!!! The payment was never received and since the landlord was aware of this "after-school project", he only asked my friend to give him another payment by hand and he paid the cost of the check cancellation at my friend's bank. Me no understand.

    Jul 20, 2021
  • anon

    My mail for the past year or so has been very slow getting to me if I get it at all. If I do receive it, at all it makes paying bills such as power and water late getting back in to the businesses which due to your lack of delivery is not right. What ever changed has made the postal service terrible. The Covid 19 is not a factor anymore and it's not Christmas packages so what is the problem? Is it removing sorting machines? Fix It.

    Jul 20, 2021
  • anon

    I have asked about informed delivery twice, and was told it would take a while

    Jul 20, 2021
  • anon

    Informed delivery showed a picture today of a letter I did not receive in my P.O. Box.

    Jul 19, 2021
  • anon

    I have used Informed delivery for a long time. I have a new carrier, I retired on my route as a carrier. Since I live in this mobile home park I see a lot of old customers and friends. I am getting a lot of complaints about the carrier. I also didn't receive my credit card statement which had a photo on Tuesday the 6th of July. Today is the 19th of July. What do I do? Does someone else have my credit card information? I clicked on the I didn't receive this mailpiece. What should I do?

    Jul 19, 2021
  • anon

    It this comment board just a useless place to vent or will USPS follow up to help me find my missing mail. Informed delivery provided images however local PO 11782 has nothing but excuses. Please help if you care. Thanks

    Jul 13, 2021
  • anon

    I've had informed delivery for over a year now. It's misbehaved the entire time. I'd have thought it would be fixed by now. It shows me what's come today, if anything. But when I click on packages or a day prior to today, it tells me it can't show me those things. I can sometimes click on "send" and then "informed delivery" again and get the packages to show. But I have to do it for each package. And there's now nothing I can do to see non-packages that were delivered in the days of the week prior to today.

    Jul 13, 2021
  • anon

    I have been getting my informed delivery since it started. I had received it literally every day, until 4 days ago. They suddenly stopped coming. I am disabled, and walking out to my mailbox is nearly impossible. I always watch for the informed delivery so I will know if there is something important being delivered and I can ask one of my kids if they can come by and bring it in for me. Help!!

    Jul 13, 2021
  • anon

    I haven't had any images of scanned mail in over two weeks. And yet there's mail in the box. It's strange a few weeks ago I was getting images of all the mail we were going to get. What's going on with the system?

    Jul 10, 2021
  • anon

    My mail not showing

    Jul 06, 2021
  • anon

    My mail was scanned at the wetumpka Alabama post office on July 2nd 2021 I had 4 pieces of mail that was scanned and all but one was put in my mail box and it just happened to be my check this never happened I complained about it so what do I do

    Jul 04, 2021
  • anon

    This exact thing happened to me today. Did you ever figure out what happened?

    Jul 18, 2021
  • anon

    Love Informed Delivery, but the ONLY part that drives me crazy is the when they have mail as no image available... that makes me wonder what it is and if it is important... and of course, if it doesn't arrive... I am left with no way of knowing what it was or who to contact for the missing mail, as USPS doesn't not give the option to mark the mail with no images as not received... You should allow that feature, to be able to mark mail without images at not received, so we can have proof of missing mail incase it was important... other than that it is a great service.

    Jul 03, 2021
  • anon

    My nephew lives w/ me and his unemployment tax refund check (from IRS in PA) was scanned in Informed Delivery on June 19th and it still hasn’t arrived. The letter informing him about the check coming was scanned on June 22nd and arrived on June 24th from the IRS Missouri. So, where is the IRS refund check????????

    Jul 02, 2021
  • anon

    So do the picture of your stimulus check shows or does it just say scanned image

    Jul 14, 2021
  • anon

    My check ssdi checks did not show up on informed delivery today, it happens frequently when im supposed to receive them on the 2d, it is very stressful not knowing if im getting them on the right day or not, I have bills to pay, i am just happy we will not need money in heaven & rich people will have no power what so ever there

    Jul 02, 2021
  • anon

    When USPS first announced their Informed Delivery service, I thought it was a neat idea since I'd now know what would be in my mailbox each day. Instead, it's turned into a frustrating experience. Often I'll have a message that says "there's a mail piece for which we do not currently have an image that is included in today's mail" that turns out NOT to be in my mailbox that day (or the next). I immediately begin worrying about what mail I'm not getting, especially when I'm expecting something important. If USPS could enhance Informed Delivery to show images of ALL the mail, that way I'd know immediately what sender to contact if an item shown was not in my mailbox.

    Jun 28, 2021
  • anon

    For the last year my address is ineligible for informed delivery. But for 2 years prior I did get informed delivery. How can I get my address reinstated.

    Jun 26, 2021
  • anon

    Why does my package keep updating the day that I will receive it by saying expected delivery on Monday june28 at 9 then before that it said the 25 then after that it said the 26 so what’s going on and when will I get my package if it’s in my town rn at the local post office and the mail runs on a Saturday help

    Jun 26, 2021
  • anon

    Refund check scanned on Informed Delivery 6-16 it’s now 6-25 still no check My husband’s stimulus check was scanned for Delivery today on Informed Delivery and it arrived today as well!! What are the odds? Called the Bureau Fiscal Service because my check was being sent after it was offset and they told me it had to go through processing in Philadelphia how is that so? I’m just as confused as the USPS @ this point!

    Jun 25, 2021
  • anon

    Did you finally recieve it? And how. My stimulus shows on informed delivery but was never in mail box

    Jul 17, 2021
  • anon

    On 6/14/2021 I received the notification, via email, of what mail I was to receive that day or so. After 3 days I finally received the mail, all except there was one missing piece of mail. How and who can I report this to? I've been trying to report it for the last 3 days! I even spoke to the mail carriers on 2 occasions. I live in Roseville, Michigan 48088

    Jun 22, 2021
  • anon

    my mail keeps missing when it shows its in somes stilling what the heck they cant keep mail safe

    Jun 20, 2021
  • anon

    my check was scanned in on June 18th was supposed to get my stimulus check and when the mailman arrived I did not receive it

    Jun 19, 2021
  • anon

    same here. scanned on 6/18. has yours showed up yet?

    Jun 28, 2021
  • anon

    My stimulus check showed three weeks ago on informed delivery and still nothing like I literally just left the mailbox, the IRS said last Friday it'll make 4 weeks so I can call back for a payment trace. Like what kind of incompetent fools are working for the postal service and if people like my father work in the bulk mail center well y'all good luck because they all drink and do drugs on the job.

    Jun 21, 2021
  • anon

    Is it strange that I had an image of an IRS letter and it was forwarded because I moved after my tax return was filed. When I checked the mailbox it was opened already. I am suppose to receive my check in the mail because of some issues with the bank account I had. I am scared that since that was opened then for sure my check will be opened.

    Jun 19, 2021
  • anon

    My informed delivery said my are at i r s stimulus check was supposed to be in and they scanned it in and I have not received it it was supposed to come to me June it is now the 19th and I have still not have it

    Jun 19, 2021
  • anon

    I’m very upset on my delivery digest for today I received a letter from the IRS that I’ve been waiting for it was never put in my mailbox. Either the mail person put it in the wrong mailbox and I may never get it into contact the IRS it’s not easy I’m very disappointed in the US PS they should be watching who’s mail they’re putting in the mailbox especially IRS with those information that people can steal thank you

    Jun 18, 2021
  • anon

    Update! Finally Received my stimulus check yesterday June 15. I have been on this site since March. Check was mailed March 26, never recieved it..Scanned Image of check came through informed delivery in March.. Had to wait 4 weeks and faxed over a 3911 form (payment trace) to IRS. Waited another 4 weeks and called the IRS , they still had no information. Waited another 2 weeks and called again and the lady took my information over the phone again about the trace.. A week later- get my payment on IRS website updated to a direct deposit date..Finally.. I wish you all the best. I Waited over 2 months to recieve my check.. I still think the postal service lost my check, or put it in the wrong box because the image came in through the Houston distubrition center.

    Jun 16, 2021
  • anon

    Informed delivery showed my irs refund was to be delivered 06/14/21 today is 06/15 still no check . Last one was delivered to neighbors house.

    Jun 15, 2021
  • anon

    I have not received ANY scanned images in 2 years and when I reach out to open a case I get lied to each time about what is happening. The last response I got from the USPS was to go to my LOCAL PO and ask them why THEY are not scanning my mail. When I did that they literally laughed in my face and told me the USPS lied to me that they do not have any scanning equipment at the local PO. I am so tired of the run Around its exhausting. Why bother to offer this service if you cant accommodate it? FUNNY THING IS ALL MY NEOGHBORS ARE GETTING SCANNED IMAGES BUT BUT NOT ME??? WHAT IS GOING ON?

    Jun 14, 2021
  • anon

    My stimulus appeared in Informed Delivery on May 1st and here we are over 6 weeks later and still nothing. I'm quite annoyed since the IRS originally stated in the Get My Payment tool that it would be deposited (like they've deposited all my other funds). Meanwhile, the day it didn't arrive I marked it as missing. Missing articles have always been addressed but not this one. I completed the form with the IRS to let them know I never received my check, that was 2 weeks ago and I now have to wait 4 more weeks for them to get back with me. This is all so crappy.

    Jun 14, 2021
  • anon

    Same thing happens to me..My check was mailed on March 26. Never received it.. I waited 4 weeks and competed trace and finally 6 more weeks after the trace, my check came yesterday June 15.. I posted an update on this site, just waiting for it to be approved and posted.

    Jun 16, 2021
  • anon

    Had a scanned picture of a check I have been waiting for on Monday the 7th. Did not receive. It’s now the 12th!! I get every other piece of “d” mail it shows being delivered, where are the ones that count?! This is the 4th check that has disappeared!! Is someone stealing my checks. They are clearly checks and the only ones disappearing.

    Jun 12, 2021
  • anon

    I feel your pain and fury as I literally just came from my local post office as refund check from state of nj was supposed to deliver yesterday and again nothing today! I just went through this with my baby's SSDI check that went missing end of March but yet always all other mail pieces deliver??!! REALLY??!! Yeah our checks are being stolen!!!

    Jun 16, 2021
  • anon

    I am set up for informed delivery and I was to receive a check from IRS and it was posted with a picture of the envelope with a check inside to be delivered on June 11, 2021 but as of today, June 12, 2021 I still have not received my check. Why is this happening? I need some answers. I have been waiting for this check. Sharon Ashby

    Jun 12, 2021
  • anon

    Informed Delivery App text message code does not work when I enter it. Thanks.

    Jun 11, 2021
  • anon

    I received message 4 letter for my kids on Monday it’s Thursday and still didn’t receive any

    Jun 10, 2021
  • anon

    Is Bayonne New Jersey going to get Informed Delivery. Zip code is 07002

    Jun 09, 2021
  • anon

    I received an informed delivery email that my 3rd stimulus check (which was a paper check...bad idea) was put in the system on 5/28. its 6/9. Funny how every other piece of mail hits my mailbox in a few days, but this one.....not so much. I read online that someone has already been arrested from the postal service for stealing checks and selling them. Apparently the warning that stealing them will lead to 10 years in jail and a 10k fine is no deterrent. The process to recover this check is ridiculous. But hey, that's the federal government.

    Jun 09, 2021
  • anon

    I for the life of me cannot understand why in the world it is completely impossible to get someone, i mean a human being on the telephone! I don't care what some test says about efficiency or understanding, American people (and human for that matter) would prefer a hujman being to answer the phone! And Please, I don't want to hear that crap about Delays due to Covid! Give me a break. Its the flu on steroids, literally! The CDC and WHO as well as others have come out to say that all the numbers were faked or embellished in some way and the entire situation is one lie after another so I can't even see why you would continue to run with it! Not like you're keeping the position in the Global government cause Joe has made it clear that China is more important than us. So now thats out of the way.... What is the point of informed delivery? the only thing that ever comes when it says it's coming is a bill! The area I live in isn't exactly the best and when I see on Informed Delivery that I have a letter from the Treasury department I end up screaming at my neighbors trying to find out where my money is at! I lost my job over my presidential choice, can't do anything about it because i'm white so nobody cares. So when i see that funds are coming.... I NEED them to be THERE! And when it comes to finding out why its not there or where it might be or when I might get it.... I can't speak to a human about it! Thats frustrating! But just like your buddies at the IRS... its just not possible to get answers. I think you are all just parts of a system built to make people unable to do anything and now they can't even complain.... this is ridiculous

    Jun 08, 2021
  • anon

    I wish to continue informed delivery

    Jun 08, 2021
  • anon

    Great News!!! I finally received my third stimulus!!! Showed on my IF delivery on 5/8 and it was delivered finally on 6/7!!! What I found weird was that it had a yellow sticker that said unable to FOWARD but it has my correct address. Now I did previously move last year so I’m not sure if they saw it was my stimulus and failed to see the check had my correct address and not the old address and went ahead and placed the FOWARD sticker which probably caused a delay. Then after they realized it was my correct new address listed, they went ahead and delivered it!! SO THERE’S still HOPE GUYS!!!

    Jun 08, 2021
  • anon

    I’m so glad to read that other people are experiencing same thing and finally got their check. I got an informed delivery notice that my stimulus check was on its way two weeks ago and it’s yet to come. Gives me hope that mine will eventually show up! If Mr. DeJoy was really hired by the previous administration to destroy the USPS, he’s doing a good job of it. But really, how sickening.

    Jun 09, 2021
  • anon

    i have informed delivery on Friday it said i was supposed to get 2 pieces of mail, it never came, i waited until Saturday different mail came for that day, fast forward it is now Tuesday and i still never received the mail from friday

    Jun 08, 2021
  • anon

    Used ti get notices of empending delivery... suddenly it stopped.

    Jun 07, 2021
  • anon

    I have got the photo of my checks and have always received them until now. Got the information and picture but no check...

    Jun 04, 2021

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