There’s no denying it: Looks matter. Appearance creates a first impression that is hard to erase. And when you’re talking about postal retail facilities, how they look is essential to the U.S. Postal Service’s business.

Unfortunately, too many retail facilities have fallen into disrepair.

The Postal Service leases and owns more than 30,000 retail facilities nationwide. A Post Office lobby is the principal business office of the Postal Service and often the only close-up view of postal operations many customers get. Its appearance directly affects the Postal Service’s public image.

Our recent audit report on the conditions in retail facilities in the Capital Metro Area – the first report in a series on all seven U.S. Postal Service areas – found that many of the 20 buildings we inspected (the Capitol Metro Area has 2,600) had appearance problems, roof and lighting issues, security concerns, and potential Occupational Safety and Health Administration (OSHA) violations related to building safety and security.

We found some deficient conditions in leased facilities were partly due to landlords failing to perform or adequately complete requested repairs. Also, local management didn’t always give high priority to cleaning, general maintenance, or repairs, nor to concerns for health, safety, and security. Local customer complaints were not logged, and posters about safety and security were not always displayed at facilities.

Our report lays out some specific recommendations for working to improve not only the appearance of retail facilities, but also their safety and security. We noted that doing so would not only improve USPS’s image and customer satisfaction, it would also boost employee morale.

We have projects under way in the other regions and once we are done with retail condition assessments, we will move on to plant assessments. We welcome your feedback. What have you seen at your local facility? 

Comments (9)

  • anon

    Your facility on Mission Ave in Escondido is awful. The weeds obscure the sign, the glass doors are always dirty. I cringe going inside. I have a photo taken yesterday of how bad the front looks. For a gov't building, it's a disgrace.

    Mar 11, 2017
  • anon

    Our service level for delivery and pick up of mail in our building is regularly deteriorating significantly in the past year. It's now "normal" for us to not get mail service Monday through Friday. Which means our outgoing mail is not getting picked up, making it late to be delivered as well. When we call the post office (Waxahachie, TX) no one even answers the phone about 50% of the time. Today is a perfect example of a total breakdown. NO mail delivery, NO mail pickup and NO one even answers the phone at the PO. This is ridiculous.

    Sep 29, 2016
  • anon

    Who do we contact about the outside appearance of our local post office? The grass gets thigh high before it is mowed and it is never manicured or weeded. The high grass is blown into the road which is against City policies. We have asked about appearance and have been told , we will mow when we think it needs mowing. Knee high to waist is a disgrace to our City and our government. Appearance is important to us and we are making a concentrated effort to clean up and keep it nice -- it was be nice if our government building felt the same. Thank you!

    Sep 29, 2016
  • anon

    Yeah, time to make the offices look like they are from another era besides the pony express. Even fast food places see the need to remodel. The office I work in finally got a new coat of paint inside, first time in 40 years.

    Sep 07, 2016
  • anon

    Who do I contact when I have an issue with my mail person and their supervisors? For three years I have complained to the Oro Valley, Arizona post office they work out of and nothing changes. They routinely take packages back to the post office that would fit in the box and most of the time they do not leave slips letting me know. Yesterday on the package tracking they listed my box was full when there wasn't anything in the box. They drive up to the houses around me and tell the supervisor my road is unsafe, which it is not. We spent thousands on the road to our house. I have spoken to at least four supervisors and the one this morning said there was no one I could go to besides them. I ask that he come to my place to check the road and he refused saying there is no reason to doubt the driver. He said nothing is going to change. I don't know why the person has an issue with us but it needs to be corrected.

    Sep 01, 2016
  • anon

    Here at Rawlings MD, 21557, the building is very much suffering from neglect. After waiting eight years for emergency roof repairs, the building is full of mold! It has been growing and spreading for many years now. Complaints and requests to fix the problem are continually ignored! I have been working in these conditions for about 10 years. I wonder how many ways it is affecting my health.

    Aug 31, 2016
  • anon

    Thank you for your comments on facility conditions. We are reviewing retail facilities at other regions around the country and we appreciate your feedback. As we release reports on retail facility conditions, we will post them on the document section of our website, https://www.uspsoig.gov/document-library.

    Sep 15, 2016
  • anon

    I am commenting on the US Post Office in Verona, Wisconsin. Today as with most days there was no ample parking for customers. There was one space available when I arrived but only three customers in the post office. There are many parking spaces at this post office but the employees of the post office and their trucks take up all the spaces and most of the customer spaces. As a side note: the landscaping, weeds, etc around the building are an embarrassment. Citizens of Verona have complained about the space problem for years but when dealing with the post office in this town you would have more luck talking to a tree. It's been this way for years and will never change but I feel better getting this off my chest.

    Aug 31, 2016
  • anon

    I really do not think that having mail delivers seven days a week is a very cost effective plan. Also, the overtime and wear and tear on the postal equipments.

    Aug 29, 2016

Recent Comments

Share this post


Monthly Archive