The pandemic has caused a lot of businesses to struggle with having enough employees available to get the job done, and the Postal Service is no exception. As more and more job vacancies go unfilled, people looking for jobs have more choices about where to work. Which raises the question, how does the Postal Service stack up as an employer?

This question is the subject of a recent white paper. We looked at employee reviews and ratings of the Postal Service on two job-related websites — Glassdoor and Indeed — and reviewed USPS-administered employee surveys and postal data on turnover and retention. We found the overall ratings for the Postal Service as an employer were consistently lower than the ratings for comparable organizations in both the shipping/logistics sector and the federal government. When looking at changes in the overall rating for USPS between fiscal years 2016 and 2021, ratings stayed the same on Glassdoor but fell on Indeed.

We found career employees gave more favorable reviews than non-career employees. This isn’t surprising, given non-career employees, who don’t receive full benefits, have had a high turnover rate for years. The good news is USPS launched several new initiatives focused on improving the non-career employee experience in the first 90 days of employment.

So, what are the best aspects of working for the Postal Service? Pay and benefits ranked the highest on both Glassdoor and Indeed with 3.7 stars (out of 5). The second-best rated aspects were diversity and inclusion (3.5 stars Glassdoor) and job security and advancement (3.3 stars Indeed).

Have you ever considered working for or already work for the Postal Service? What aspects seem most favorable to you?  

Comments (15)

  • anon

    The post office is quite literally going to kill my mother one of these days. She works 70-80 hour weeks EVERY WEEK, and rarely receives a day off even when her supervisors are only working 2-4 days a week—and she’s considered part time, which is the ultimate evil scheme of the post office in my opinion, since they can work their “part time” employees until they’re going to collapse and then don’t even have to pay for medical insurance. The post office is nothing but a broken and corrupt system that doesn’t care if employees literally die so long as they keep all their corrupt supervisors in power. Never work at the post office unless you just like being abused daily. This article is an absolute joke, and acting like this system is anything positive said is the greatest offense to the employees who break their backs daily. It should be a crime the way these post offices treat their employees, but the postal investigators won’t ever grow the backbone to do the work to affect actual change to the system.

    Sep 21, 2022
  • anon

    The USPS doesn’t even rate as a good employer the hours are too long and everything has to be done every day, low pay, and no home life work life balance. They should eliminate delivery drivers the only thing that they should deliver is packages. All mail should be put in PO Boxes. They should also have evaluated routes with no stipulations you get done early you make more money.If you are a poor performer one warning and you are gone. Pay deductions for missed scans and wrong clock rings. They should also have a system in place like the railroad if you don’t get called in you still get paid 75% of your pay that’s how you keep people working for you. They should have every route evaluated to where everyone is off and at home by 4 P.M. The USPS has no home life work life balance and it is ridiculous and it is costing good employees! They also should be raising their pay across-the-board $5 to $10 an hour. And they really need new uniforms and options people need to be allowed to wear shorts as men can only wear pants and women have a multitude of options seems pretty sexist!

    Jul 29, 2022
  • anon

    Maybe if the USPS would hire people so we could have a day off, we might enjoy our job. I've been working 8 years and I am desperately looking for a new line of work. Money is useless when I hate my job and have no time to enjoy it.

    Jul 06, 2022
  • anon

    USPS could show they care. They could help retention. My suggestion is to immediately give employees that were mandated to work their scheduled days off compensation they deserve. For each day mandated they should be compensated a sum (100-200 dollars) and given a paid day off. For each day. And for each employee that had an overworked injury that resulted in a medical restriction a very large award should be granted. Without requiring more doctor exams to determine the percent of disability USPS extremist policies gave to these employees.

    Jun 29, 2022
  • anon

    My position at USPS provides a lot of satisfaction. It is the only reason I stay. That being stated, USPS is not new at failing basic employees needs. USPS has never held employees basic needs in regard. Not even slightly. Only a pandemic and a labor shortage produced reaponses. Like this article. USPS does not care about employees at all, in my experience.

    Jun 29, 2022
  • anon

    When you have supervisors (who move into managers) that are not properly trained combined with the poor integrity and work ethic of the employees, it doesn't make for a high rated system. Then add a labor relations department that is incompetent in making equivalent decisions in remedies for synonymous grievances, along with a body of union (APWU) that can barely defend its contract.... The place runs like a shit show! signed: current employee caught between craft employee detailed to a non-supervisory management position

    Mar 03, 2022
  • anon

    USPS should compensate all the carriers and clerks that have survived this pandemic. USPS leaders gave themselves the largest bonuses in USPS history. During a time of the very lowest employees satisfaction. Pay the folks that did the work and the suffering. The endless times we were all drafed. We lost all of our scheduled days off. The mandated overtime for years and years. These workers are the ones that deserve the epic bonuses. The workers have gotten no compensation. They should be rewarded handsomely!!!

    Jun 29, 2022
  • anon

    The USPS treats their employees like shit. I have worked for 25 years. If I had it to go over with I would run like hell. The managers are not managing they are just getting paid and harassing employees to get back from a tour of duty there is no customer service and no managers are held accountable. They steal from the PO leaving early not using their time like the delivery sector has to, they get bonuses and do nothing for them and the delivery sector is doing all the work. I have never in 25 years ever been told you are doing a good job or thank you. Delivering tons of packages and not being compensated for it, they can't get anyone to work because no one in management cares and treat employees old and new like shit. Everyone in PO at 31750 Fitzgerald hates their job we have the poorest excuse for managers that I have seen in my 25 years. we have been short on help for years and our PM says he can't get the new hires in school it takes 4 months and then by that time they have found other work or they hire one who has to have surgery and can't start for 4 weeks, she is not even entitled for the job to be held for her but PM just wants to screw everybody over because she is his CLASSMATE .

    Nov 18, 2021
  • anon

    Love how all of this is blamed on the pandemic. Poor management and overworked employees are a terrible combination. Amazon has ruined the job of a USPS mail carrier. The majority of carriers are not paid correctly. USPS is robbing their employees today and robbing them of their tomorrows. I guess someone will open their eyes when you have no employees left to do the job. Sad that such a respected organization has allowed this to happen. You mention here, vacancies going unfilled, yet board of governors meeting last month said 40,000 positions had been filled since january....as with the political s__t show we have going on in our country, the USPS is no different!!

    Nov 09, 2021
  • anon

    I love being a contractor. I love my job I have benefits I just buy them myself. Being a contractor is my career. 25 years and going strong. I love my customers. I love letting customers know how important they are. Going above and beyond in service to represent the company I work for is very important. Integrity is the backbone of who I am. I generally love the people I work with and I have worked beside many out standing Postmasters, clerks, contractors and carriers where we shared a common goal as a team. That is until receintly. I have landed in a area where I am no longer allowed to accommodate the customer in the rural area in which I live. I am not permitted to talk with, sell stamps too or help them in any way. The postmaster I work with threatens my job at least once a week. It is a very hostile environment to be in. I have asked for help repeatedly from my AO to no avail. The community is not happy because if I do visit with any of them she tracks me on my scanner and will call those folks to see if we visited and if we did what was it about. The other day she followed me. Then yelled at me. She was so angry she ran out of breath. She never ever asked me what I was doing she just accuses. Always just accuses. I used to try to talk to her, but she just accuses me of being aggressive, threating, and argumentative. When I show up early with dispatch I am required to sit out side with the mail as much as a half hour. I was always thought to get to destination and unload asap as I am a sitting target otherwise. Same when my mail is cased. I am to go out and sit for at least a half hour before I can load my mail and go. I was always thought to case, pull down and go deliver all my mail not leave half of it in the case so I can deliver it on my way for pm dispatch. I have a hour down time that could be utilized by actually delivering the mail. So I was really hoping that I could stay my career for at least another 10 years. But I'm not sure now. I am a great carrier and I take a lot of pride in the Post Office and my job, it will break my heart if I am pushed out by a postmaster that has nothing better to do than make everyone around her feel inferior. My route need a audit very very badly. I would prefer it to be with someone that has no affiliation and can be none discriminate. Thank you. There are a lot of us out here that are contractors that love our jobs and the company that we work for.

    Oct 30, 2021
  • anon

    I work for USPS. I love being a letter carrier. Working outside is important to me and feeling like I'm part of the community I serve is very nice. I will say that management makes unnecessary changes which do not save time, but do put us at increased risk of injury. Additionally, the level of micro-managing is intense, as is the surveillance. New rules forcing ties and limiting the ways in which we can layer up in winter are recent examples of nitpicking rules which may very well hurt someone. At minimum it has greatly lowered morale as people have already spent their uniform allowance and are now being told that items they have worn in winter for decades such as the polo and shirt jac are no longer acceptable to wear even under a coat. These rules are imposed upon us with little notice right as we go into peak season. That's the kind of stuff that makes people hate a job they love and are proud to do. When management is confronted with how inconsiderate it is they just tell people they can quit. Also a shocking amount of supervisors and OICs in my area are convicted of very serious crimes. People don't care to be pushed around by management with records like that.

    Oct 26, 2021
  • anon

    This whole article is part of how this company gaslights its employees. I drop mail off throughout an entire city on daily basis. There isn’t single employee out here new or old that has anything positive to say about the usps as an employer. OIG get to retire after 20 years of pencil pushing while the human pack miles hired right out of high school will have to put in twice as many years. God forbid any of these poor bastards gets hurt, they’ll have the godless pencil pusher hunting down any way to shut down or minimize their treatment.

    Oct 26, 2021
  • anon

    Rural mail carrier for 28 years, 8 as a substitute. When I started in 1985 every route had a sub that worked on your day off. You had to pass the Civil Service exam to get hired. They stopped hiring subs so the few subs we had could get more hours. It got extremely hard to get time off because your route could not be covered. This job is harder than it looks. Now with all the Amazon packages it must really be wearing. So glad I retired with a good retirement plan (Thrift Savings). I would not encourage a family member to work there now.

    Oct 26, 2021
  • anon

    I knew of one carrier who was in excellent shape. He walked around all day, carrying and delivering mail. No gym fees: In fact, the opposite. He got paid to exercise. I used to work for 2 government agencies. Got holidays off, I'd never considered, compared to corporate environments.

    Oct 25, 2021
  • anon

    Nobody outside of a USPS letter carrier "works out" 7 days a week for years on end for 12 hours a day. Its abusive and toxic to be contradictory to reality. USPS forcibly overworked all of us. Into injury. Into medical restrictions. And USPS need to be held accountable. Because the leadership at USPS will never do what is right. And compensate the remaining employees.

    Jun 29, 2022

Share this post


Recent Comments

Monthly Archive