The Postal Service processes payroll for more than 500,000 employees. To handle this monumental task, time and attendance information is gathered through the Time and Attendance Collection System (TACS). TACS then transmits the payroll data to the mainframe run by the Information Technology and Accounting Service Center (ASC) in Eagan, MN, for payment processing.

Recent news stories have identified a few instances where Postal Service employees have had time deleted from electronic time card records. There have also been other time and attendance instances where managers inaccurately calculated employee work hours for out–of-schedule work.

If you are a Postal Service employee and are experiencing similar problems or any other time and attendance issues at your work place, we would like to hear from you. Please take our brief survey or provide comments below.

This topic is hosted by the OIG's Human Resources and Security audit team.

Comments (190)

  • anon

    Thank you for your comments on this 2010 time and attendance blog. The Office of Inspector General recently started an audit examining Timecard Adjustments at Facilities in the Greater Boston District. In the coming weeks, we will be publishing an Audit Asks page and ask you post comments related to our audit there. In the meantime, please report any time and attendance fraud to the OIG’s Hotline. The Audit Team

    Feb 05, 2018
  • anon

    I worked 3 hrs penalty OT IN PAY PERIOD 2 of 2018. My pay check did not reflect the time or money. My clock rings were accurate. I asked my supervisor how does this happened. He said he did not know. Bit then he said it could be a problem with the system switching my drop day. I had know idea what he meant by that. I have also gone to several co workers with similar issues. We are very angry and waiting for NALC to take action.

    Jan 31, 2018
  • anon

    I have been having time attendance issues at the Beverly hills station in Dallas tx since 2014. I was verbally told I was fired May 2014 after an on-the-job injury and refusing to use my vehicle on February 24th 2014. Since then I have been receiving absent inquiry letters and absent inquiry interview demands. I have not been paid for non of the 5 interviews or two reddress mediations. Totaling around 30 hours. And they refuse to let me work now they are trying to terminate me based on attendance please help.

    Jan 27, 2018
  • anon

    I work for Montclair post office in nj. They consistently steal hours from ccas. They swipe us out before we are done with a route. I had to take my time card out of the office but that doesn’t stop them from changing the time in the computer. Our union president has wrote to Washington hr who ever he can to resolves this issue. But no one has gotten back to us. It is extremely frustrating. I wish someone can help us Montclair no post office is so corrupt. He post master is a menace.

    Jan 24, 2018
  • anon

    My pay was shorted by 18.25 hours I have a photo of the hours sheet and the way in which this occurred it is very unlikely an "Accident" this has happened previously more than once and basically I'm just tired of it, for the week of 1/06/18-1/12/18 I worked 42.25 hours only 37.75 were recorded. Therefore knocking my time below 40 it goes down to the "route evaluation" of 24 hours for my six day work week which I worked 42.25 hours I was shorted 18.25 hours of pay of which 2.25 hours would be at overtime rate.

    Jan 23, 2018
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. You will receive an email confirmation when the issue is submitted successfully.

    Jan 23, 2018
  • anon

    I showed up for my 2 day orientation. Worked 10 hours on the 3rd day. And have not gotten my check on the 29th of December. It's already January 20th and no check by mail. Please help me.

    Jan 20, 2018
  • anon

    I filed a complaint on the hot line about hours missing in my paycheck. I showed my supervisors and they say is not in their hands, when I ask who I have to contact they answer that they are doing some research but I have to wait , I worked so hard for my money and no one seems to care about this. Now I'm starting to believe that even the office of the Inspector General is allowing this because since I filed the complaint no one has contact me and my issue is far from being resolved.

    Jan 17, 2018
  • anon

    I feel the same way. There are no checks and balances within the post office.... please let us know if and when you get your missing hours.

    Jan 19, 2018
  • anon

    I put in a transfer from Arkansas to Illinois in Movember of 2017. I was approved by both postmaster. I started working November 25th 2017. From that date I have worked every day (except the Christmas, New Years, and illness). My first check was shorted: 85 OT/ 28 ST, second check was shorted: 41 OT (carryover) / 28 hours ST. Third check was $0. (1/12/2018) The Post office owes me $3673.76. I inquired on my pay check shortages many times with management, their response was “I will look into it” today is 1/16 and I have no adjustment checks. On 1/13/2018 I stop showing up, because I can’t keep working for free as we all have bills we have to pay to survive. I get text message from supervisor stating : “ I assume you are not coming in, I will need you to turn in your badge.” I did not respond that as, she knows I lost my badge back in Arkansas and it have not been replaced since then. I would scan the supervisors badge each day into the scanner. All they would say is “we need to get you a badge”. With me last check the post office owes me : $4,900 before taxes. I have worked for the post office since January of 2017 (1 yr). This is the first time in my adult life I have went unpaid for my services. I should have stopped working when my first check was shorted. But I assumed positive intent. But this last check being zero is absurd. How do I speed up the pay adjustment process?

    Jan 16, 2018
  • anon

    The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Jan 17, 2018
  • anon

    I worked as a holiday clerk this past November to January of this year. I also delivered packages out of personal vehicle for a total of over two hundred miles. I turned in a milage card the Friday before my second pay period for 180 miles. I was told that it would be turned in on that day which has been over a month now. My last day which was two weeks ago I turned in an additional three days of delivery service and was told that the previous 180 miles had already been turned in and the additional three days would be as well. I have yet to receive a check. When I called to see if it had been turned in as I was told they said it had not. I feel it was an honor to work for the post office and would love to make it a career but I was very disappointed and shocked by the lack of communication and the lack of interest in assuring that I was paid in a timely manner for my services.

    Jan 16, 2018
  • anon

    Thank you for your comment. The best thing to do would be to file an online complaint with our Hotline, this will allow us to look into the matter for you.

    Jan 16, 2018
  • anon

    I brought it to managements' attention during pay period 24/2017. I have attempted more than 4 pay periods to have several pay checks adjusted, USPS Managers entering the TACS system on a weekly bases, deleting my worked hours clock rings to LWOP and using my sick leave without my consent. From pay periods 21/2017 through 01/2018. I am frustrated with upper management and the lack of supervisors knowledge as to how to correct employees adjustments of short in pay and their abusive use of their power to change someone's expected monetary payroll.

    Jan 13, 2018
  • anon

    Thank you for your comment. The best thing to do would be to file an online complaint with our Hotline, this will allow us to look into the matter for you.

    Jan 16, 2018
  • anon

    I was injuries on 12-01-2017. I turned in all of the paperwork need to receive COP. I was even approve through OWCP. HRM has requested a priority worksheet to be filled out because my office did not have light duty so I can receive my COP. My manager Angela Shuman is giving me the run around about filling out this form. What action can I take.

    Jan 12, 2018
  • anon

    I’m trying to find out why during the holidays I got paid straight time. I got paid 45 hrs straight time on each of the two weeks of the pay period. I also got OT on both weeks but why I got paid 10 hrs of straight time when clearly these are OT hrs? I asked my postmaster about it and she didn’t know why and she was supposed to ask someone and she hasn’t got back at me because she’s too busy doing clerk work.

    Jan 07, 2018
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Jan 08, 2018
  • anon

    I have been working in a manual office with no time clock for 9 years. I was a Postmaster 8 years. I never had an issue with being paid. In 2016 I took the downgrade to clerk. I then started receiving calls from management asking for my time for the week prior to my end tour. There has been several times that I haven’t ended my tour at my scheduled time. I have told management this and I am told that I am not paid overtime. On 1/5/2017 management called at 1:30 to get my time my tour doesn’t end until 4:15 in which he was leaving early for the day and wanted to help the supervisor out. I did not end tour at 4:15. The time clock in the office is outdated has not been used for years. The supervisor had maintainence come work on it and they were still unable to set it up correctly. The time was 1 minute fast and the date was incorrect. I continue to write my time manually on form 1230 time card.

    Jan 07, 2018
  • anon

    I was hired as a regular PSE but once I started working I was told I was on only a Holiday PSE. My supervisor did not record 8 hours of work during the second week of pay period 26. Even though I was scheduled to work 40 hours and I was on the daily duty roster. She said and I quote "I don't know how they are going to pay you". The very next pay period which I assume will be pay period 1 will also be 8 hours short. When I tried to verify the hours the supervisor told me to come see her after lunch. She left early that day after lunch. So my last day was the 5th of Jan 18. Of course, my supervisor was not at work that day and when I looked at my hours they were 8 hours short, on Christmas day of all days. My supervisor and I were both at work that day. The supervisor who showed me the hours told me that he can't make changes to schedule only the original supervisor can. So now I am no longer working there and I am owed 8 hours of work from pay period 26 and 8 hours of Christmas work from the next pay period.

    Jan 06, 2018
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Jan 08, 2018
  • anon

    I am level 4 pay elevated to level 5 pay daily. My supervisor fills out PS Form 1723 every month which puts in level 5 pay automatically. James Wilson who is MDO takes my automatic level 5 pay out of system so that it has to be entered every day manually by a supervisor, therefore I am not being paid correctly. I am the only one he has taken level 5 pay out of system automatically. He needs to know his limits and that he can not mess with someone's paycheck just because he don't like them or is mad at them. This is illegal and if continues I want to press charges.

    Jan 05, 2018
  • anon

    I put a complaint on the hot line about hours missing in my paycheck. I proved my PM and Supervisor and they said is not in their hands and that I have to wait, when I ask for what they say that they don’t know, that they informed finance about and that I have to wait for them to fix it. I worked so hard for my money and no one seems to care about this.

    Jan 03, 2018
  • anon

    Employee checks are being withheld pending review by USPS when over amount of 99.99 hours per work week. This practice has occurred at the Syracuse P&DC and at times are not limited the 99.99 and arbitrarily and capriciously withheld on a whim(?). This is causing hardship on employees and their families when the posted pay dates are not adhered to as the employees are told. Employees are being held to penalties and fines at their financial institutions at no fault of their own. The USPS claims they can pull a check and review it but it should be at the expense of the employees. Any and all information on this situation will be greatly appreciated.

    Jan 03, 2018
  • anon

    Never saw an answer to grant graeves comment dated sept. 12, 2017. Management doing same at our office. Asking rural carriers to faksify time records. This is illegal for them to even ask as i'm told. Please answer. Thank you

    Dec 28, 2017
  • anon

    The Post office in Harahan La. 70183 has the worst service. Our company mail set for 30 days in the wrong mail box. I was missing checks from customers and bills from ventor's. When I ask the clerk they said all the mail has been put out. I insisted they check and they found it in the wrong box. This is the second time this has happened. Today 12/20/17, I had some one else checks in my box. Also today 12/20/17 we had a call from someone who has more of our mail. I know this makes no difference to you so I will continue to use USPS as little as possible. USPS SUCKS!!

    Dec 20, 2017
  • anon

    I am a former postal employee who has not received my milage check yet from a few months ago, i have contacted the postmaster and he tells me its an issue with accounting and that he submitted my milage with them, i have also contacted accounting and they tell me that nothing has been submitted at all. I worked at the baxter Minnesota annex, my last call to them was today 12/20/2017. Please look into this issue

    Dec 20, 2017
  • anon

    Was this ever resolved ?

    Jan 17, 2018
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Dec 20, 2017
  • anon

    In the last pay period, I had 3.75 hours deleted on one day and 3 days completely deleted from my clock ins. I'm not even sure how or why this is an issue. it's unacceptable. I reported it to my supervisor, was asked for a copy of my paystub and 4 days later... not a peep.

    Dec 20, 2017
  • anon

    Contact your union rep. If your rep doesn't do anything, contact your state rep. If you don't know either, google.

    Dec 29, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Dec 20, 2017
  • anon

    I went on an approved leave from work.. Returned to work, and worked for over three weeks, Only to find out VIA HR that I supposedly voluntarily resigned. I was able to swipe in and out. But I have not been paid. They want me to take an advance for hours worked that do not equal my hours worked. I did not accept advance and have yet to be paid

    Dec 20, 2017
  • anon

    management has underpaid me on numerous occasions and yr after yr when I inform management of any discrepancies either he becomes angry , tell me he hasn't had time to input it; give him time (this is after 14 days or more) or never pays you afterwards. one occasion he imputed 1:30 wk after wk to prevent or cut my overtime. Once I informed management he told me he might not be able to fix it once he did he told me he doesn't want to hear about it any more I am not to bring it up again. Also co-workers have had similar experiences or worse some had to transfer or lost there job due to his behavior...This happened at the Atoka, Tn Post office. Postmaster or Manager mentioned is John Whitaker

    Dec 10, 2017
  • anon

    It's been 4 payrolls since I haven't received a check. Please help me !!!!

    Dec 08, 2017
  • anon

    I work in Firt Mill Post office in South Carolina as RCA. In almost every pay check they not paying me right amount. Post office owes me more than $2 000. I told to supervisor many times but no result. Please help

    Dec 03, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Dec 04, 2017
  • anon

    Management is horrible at ss station in eugene, OR. I'm a rural carrier and im not getting holiday pay or x days when my j day lands on a monday holiday. Im not getting paid spm scans and all supplemental forms i fill out are being thrown away. Id like to talk with someone about this. Thank you. Chris

    Dec 02, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Dec 04, 2017
  • anon

    I did not receive a direct deposit for the pay period of 11/11-11/24. I have never had a problem with payroll until I resigned. It may just be a coincidence but I feel like this may have something to do with the supervisors being upset with my departure.

    Dec 01, 2017
  • anon

    Lost around 2 weeks pay and really need the money don’t know who to contact

    Dec 01, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Dec 04, 2017
  • anon

    I have worked for the Post office for atleast a month now and my very first check was short 32 hrs. I have not received my pay for that check yet and it has been 2 pay periods ago.

    Nov 21, 2017
  • anon

    I recently was forced off my route due to a grievance and was moved to another route 3 weeks ago. My paycheck was 00.00 for TWO WORK WEEKS, THAT I PHYSICALLY WORKED!

    Nov 16, 2017
  • anon

    I was never paid for two days of work back in April, 2017. Both human resources and the union ignore me. CCA from Miami FL.

    Nov 14, 2017
  • anon

    I have been through the same. Have not received 2 days pay since Sept. 2017. Been through many channels and layers of the post office to give me my earned pay, but to no avail. I am wondering at this point if I will EVER get paid my wages. Don't expect anything soon if at all in my opinion. Bad job to have if you want to get paid.

    Nov 16, 2017
  • anon

    I was injured on job Wednesday nov.8,2017 filled out ca-1 supervisor tried to make me fill out sick leave when I crossed out and initialed cop.she still used my sick leave.and ended my time before I got back from er which I've never heard of.also used my sick leave 3.34 min. When I went to doctor last pay period under owcp and they were going to pay me for time she think she can just put you in for what she wants .Shasta Phillips cndc

    Nov 14, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Nov 14, 2017
  • anon

    I am a new employee and my first check is being mailed to me but I was wondering how long that may take before it is delievered?

    Nov 08, 2017
  • anon

    I was off from January to April 2017 after surgery for a broken ankle. I was not paid for 2 of those weeks even though I put in for sick leave and have plenty of sick leave. I have been trying to get this straightened out since May, to no avail. Also, was recently WOP ed for 8 hours after calling in sick and receiving a confirmation number on the sick line. PLEASE HELP ME!!!!

    Nov 02, 2017

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