The Postal Service processes payroll for more than 500,000 employees. To handle this monumental task, time and attendance information is gathered through the Time and Attendance Collection System (TACS). TACS then transmits the payroll data to the mainframe run by the Information Technology and Accounting Service Center (ASC) in Eagan, MN, for payment processing.

Recent news stories have identified a few instances where Postal Service employees have had time deleted from electronic time card records. There have also been other time and attendance instances where managers inaccurately calculated employee work hours for out–of-schedule work.

If you are a Postal Service employee and are experiencing similar problems or any other time and attendance issues at your work place, we would like to hear from you. Please take our brief survey or provide comments below.

This topic is hosted by the OIG's Human Resources and Security audit team.

Comments (93)

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  • anon

    On Monday, 27th of March, 2017, I witnessed a Supervisor take a career carriers orange time card and clock them out without the employees consent. Does OIG handle this complaint. I plan of filing one immediately.

    Mar 29, 2017
  • anon

    My last day in pay status was October 2016, then I went out on LWOP. Today 3/24/2017 I received a paycheck from the post office stating that I had requested 40hrs AL. I am concerned because I never made that request and even more concerned because I have a retirement disability application pending and once approved they back pay you from the last day in pay status, instead of reflecting Oct 2016, now it's going to reflect Mar 2017. By the post office fraudulently processing me for AL, I have lost out on thousands of dollars. I feel that this was done intentionally and I want to know how could this be possible if I never requested in writing or orally for the AL. Today is Friday, after hours and I won't be able to speak to someone until Monday. This kind of harassment is prompting me to head towards resignation. They took my health insurance because they say I was in a LWOP status when I enrolled, are they having their cake and eating it too. Either I'm in LWOP status or not. I don't know what recourses I have but I am going to find out.

    Mar 25, 2017
  • anon

    I want to see how many days i have worked at the Post Office. I'm a CCA waiting to pass probation. How to i check that?

    Mar 21, 2017
  • anon

    I was employed by the USPS until December 2, 2016. (I was fired.) My pay was never accurate and I was often paid in money order cash advances. Now 3 months later I get in the mail a "Letter of Demand for Indebtedness for Employee", asking for money BACK, when in fact the USPS still owes my hundreds of dollars. Please advise.

    Mar 18, 2017
  • anon

    Well, we need to get more Lead Clerks access to TACS so we won't have Management screwing up our paychecks anymore. The 2010 APWU Contract gave Lead Clerks access to TACS and required Management to use the Lead Clerks to take care of it (i.e. return of the Timekeeper job, but attached to the Lead Clerk position). In my office they've been using me (LSSA) as a level 7 window clerk but now I'm grieving it and going to make them give me the work they agreed to at National. Get it out of Management's hands and we'll stop the majority of the pay issues and no more wage theft!

    Mar 14, 2017
  • anon

    Our MI post office is currently experiencing a situation where all the carriers are only going to receive 65% of their paycheck this period, due to the new supervisor "forgetting" to hit the enter button when submitting the payroll information. Very frustrating and discouraging. No sincere apology, just complaints from management that our office has many problems. We don't do things right, apparently. Well, look who's talking.

    Feb 22, 2017
  • anon

    The Richmond Texas Post Office is horrible at keeping the correct time, pay, and mileage for their employees. If a certain supervisor doesn't like she purpose screws with your time. They wait until the last minute to put time in that's on the 4240's as well as the green cards instead of doing it daily. It's super frustrating inquiring about your time everyday and get an attitude from so called supervisors. Every payday there is someone complaining about their pay being incorrect I wish someone could go in and audit them they think they are untouchable.

    Feb 21, 2017
  • anon

    I am a CCA. I was supposed to receive my first pay check on 2/10/2017. I never received one, and no one in management can figure out why. My pay record shows up on Liteblue for this pay period.

    Feb 14, 2017
  • anon

    I had orientation Dec 19 & 20, defensive driving Dec 21 and academy Jan 9-13 2017. In total to this day I've not been paid for 49 hours. I called the postmaster the first time I should've gotten a check and was told I wasn't in the system yet even though liteblue has me in there with $0 for that pay period. I've emailed him the last 2 pay periods and he asks a supervisor to "please take care of this". Just checked this week's check and those hours still aren't included so guess I'll call the union next. Definitely not how I wanted my new job to start out. I guess supervisors aren't held to the same standards as carriers are as far as do your job and do it right the first time.

    Feb 09, 2017
  • anon

    I had shadow day on the 11th of February 2017 for 8 hours, then on the 13th and 14th of February I had orientation at 8 hours each day. On February 15th I had defensive driver course at another 8 hours equalling 32 for the week ending the 17th of February. This is a CCA position. On Sunday the 19th of February I did the driver training course for 6 hours and just finished carrier academy for 4 days at 8 hours each day. The pay date is the 24th of February but that check does not include that week it would only have been for the week ending the 17th in which I had 32 hours . I checked my lite blue pay stub and it was for the weekending the 17th but for only 8 hours. I told the manager at the carrier academy and he said he would resubmit my driver training hours and the carrier academy hours. I talked to the orientation trainer and she said she had already submitted hours. All hours are apparently turned into the postmaster of where you are going to be working. I might think this is just the post office being inefficient but here is the thing on this past Wednesday the second day at the academy the instructor came around to each student (10 people in the class) as asked if on shadow day we received our satchel and dog pepper spray and also if we helped deliver mail with the carrier in shadow day. I was one if the first people he asked and I said yes to both questions . After the class I had asked the instructors if It was wrong for me to have helped the regular on shadow day and they said that it was not my fault but that I should not have and that the postmaster of that office is responsible. Today Saturday the 24th I was to report for my OJT with a regular carrier. When I got there I was met by someone who knew my name and said that My OJT day would be on Tuesday because the trainer was not there that day and that someone should have called me. It just so happens the trainer is the same person I had on shadow day. Here is the dilemma and I do not want to jump to conclusions but even though I am not to blame could the postmaster be black balling me because Of what I told the instructors about helping on shadow day and maybe this is the reason for my missing pay ( the only recorded time I see on lite blue is 8 hours when There should be about 68 hours and for them flaking out this morning by postponing my OJT what do you think?

    Feb 25, 2017
  • anon

    This is ridiculous. I feel like a class action lawsuit is going to have to happen to get this together. People should not be begging for their money... ABSOLUTELY NOT

    Feb 08, 2017
  • anon

    I am missing hours from my last two checks because I have been keeping track of my hours. I suspect they have been messing with my hours but I don't have records from before my last two checks. I work at the Wheaton post office in silver spring, Md.

    Feb 06, 2017
  • anon

    Such a pain. Still haven't received my last check from USPS. Lat day worked was 1/6/17. Checked showed on light blue 1/7/17 as 40 hours non scheduled crossfoot with zero payout. Notified PM on 1/7. Form 2240 filled out and signed, but did not get corrected check on 1/13/17. HR reactivated me in system so PM could send 2240 when account was active. That was done and then I was deactivated again. No check received on 1/27. I called accounting and they said there was no form 2240 in the system for me. PM checking into it still. I am owed for a full week of pay, I don't want to have to go through the department of labor to file a missing wage statement.

    Jan 30, 2017
  • anon

    I work at the main plant downtown portland oregon. There are several people here who are not getting paid correctly for overtime, and holiday pay, and also receiving lwop. This is a big issue as people are missing 20-50 hrs on a single pay check.

    Jan 26, 2017
  • anon

    I worked temporarily for USPS, I quit after a few days of work due to health concerns. I just received my W2 in the mail stating that I was paid $223, but I never received that paycheck.

    Jan 21, 2017
  • anon

    See my post on Jan 8 below. I still have not received my last week of pay. Payday was 1/13 and I notified them on 1/7 that it was showing as short on light blue. I called HR on 1/9 and was told my PM needed to send a form 2240. PM said she couldn't till she had a pay stub. I copied the pay stub from light blue and sent her that. She said she couldn't send the form till I was reactivated in the system. So no pay for week ending 1/6 was on 1/13 check. She said "maybe" it would be on next check. Called me back on 1/13 and said I needed to go in and sign form 2240. I don't see why a previous employee needs to wait for "pay day" to receive missing funds from the previous check, and who knows if I will get it then.

    Jan 19, 2017
  • anon

    I gave 2 weeks notice after working 1.5 years and worked through my last day. My check showing on light blue only paid me for week 1 and not for last week, It shows 40 hours non scheduled crossfoot. There is also an adjustment for my remaining leave payout. I checked with my PM who showed me where it was entered into tacs but also said it looked like tacs termed me early. She figured that it would be ok since she could still enter the hours. I was told to let her know if my actual check was still missing the hours. I want this corrected before they send my check, I dont want to have to fight that battle afterwards.

    Jan 08, 2017
  • anon

    I was employed by vista- sparks as a holiday coca from 12/3-12/30. My first paycheck on 12/16/16 was missing 35-40 hours. My manager Rick says he was trying to fix the issue but it is still not resolved,it has been 3 weeks and still no word. Do I have to contact the labor board?? I am very upset

    Jan 06, 2017
  • anon

    Hello my name's is Bianca Williams and I was recently employed with the USPS in New Orleans as of November 14, 2016. I did my three days of training November 14-16, my shadow day on November 18 and my driving course on November 19. The following week November 21-25 I was in CCA Academy. My first check which was on December 2, 2016 was only for 24 hours. I have been giving the run around about when and how to get my money owed. As of December 16, 2016 I quit the post office because of the frustration, discouragement and hardship this put me in. To this day I have called about getting the money owed. I spoke to a shop steward and a supervisor and it seems no one is trying to resolve the issue because I'm no longer employed there. However, the supervisor hasn't remove me out the system yet and I feel no one cares to resolve this matter. How can I get the money owed to me?

    Dec 29, 2016
  • anon

    I am experiencing similar problems. I want paid for four days of academy, one day of LLV training and one shadow day. Now was I paid mileage for any of my training. This all took place one-two weeks before thanksgiving 2016!!!! Its been almost 6 month. I quit last month. I keep getting the run around. I feel I'll never recover what's owed to me.

    Apr 21, 2017
  • anon

    Please pave the sand/clay/dirt/mud roads in Georgia or make the customers move their boxes to the paved roads. I've slid multiple times almost going into 6ft ditches. When it rains there is almost no traction at all. We shouldn't be allowed to carry mail on extremely unsafe roads.

    Dec 28, 2016
  • anon

    Please make sure supervisors check to see if the paperwork went through for missing hours. We shouldn't have to ask about missing pay multiple times.

    Dec 28, 2016
  • anon

    Keep RCA postings up 24/7/365 until all routes have subs!

    Dec 28, 2016
  • anon

    RCA's are not being paid correctly for second trips for packages. I have a very large vehicle & all the packages still cannot fit in one trip. I'm only being paid "double mileage" instead of time + mileage. Please let supervisors know that the way the 2nd trip is paid is different for RCA's than for regulars.

    Dec 28, 2016
  • anon

    I'm still missing one hour of overtime from June. Asked a supervisor about it twice. He found the missing hour and said he submitted the paperwork, but I still haven't been paid

    Dec 28, 2016
  • anon

    Hi, my paycheck is always incorrect when there is any sort of overtime involved, especially at Christmas when we get actual pay. My check for this coming up week is shorted quiet a bit and it's very very upsetting. My post master triple checked that my hours were incorrectly with TACS and my pay way severely messed up.

    Dec 27, 2016
  • anon

    some offices in the USPS GID are not getting paid out of schedule. its this simple, if you are a city carrier in the TACS employee maintenance section. Managers are turning off out of schedule button in there tour. TACS will automatically calculate out of schedule pay if the box is checked in the employee maintenance section. Managers are turning off the out of schedule and intentionally not paying it. This is by design for employees who do not get Out of schedule pay. All carriers should be setup with out of schedule checked in the employee maintenance section.

    Dec 25, 2016
  • anon

    I have been working as a MHA in the Greater Newark processing plant since November 21 and I have yet been paid correctly ( it's Dec 21). I asked for a money order but they haven't issued me one. My supervisor says it's because I'm not in the system. I want to get paid before Christmas. Please let me know what other information you need

    Dec 21, 2016
  • anon

    After reading this it appears other are having the same issues and nothing is being done to help fix this issue. I am beyond frustrated because i have two pay checks in a row that were half the amount they should have been. Im missing around a total of 60 plus hours. Last time this happened which was recently i never got paid for the hours they missed. Its thr holidays and dealing with this at this time of the year makes it extra frustrating and its stressful to feel like theres no hope in being paid the hours you worked. I would have rather beem at home with my family than working for free.

    Dec 20, 2016
  • anon

    I have been working there for a month without pay. Then when I try to take to talk to HR I kept getting the run around. Also I only received only 42 hours out of the 102 I worked when I got payed.

    Dec 19, 2016
  • anon

    OIG do not do anything. they all are in the same boat,

    Nov 06, 2016
  • anon

    I dont feel it fair for supervisor to change your clock ring if you work you should get paid for what you do.

    Oct 19, 2016
  • anon

    I worked for the post office in July and I am no longer employed buy I am owed 25 and have moy received pay for them yet, what is the process I need to take . I did bring this to the supervisors attention but I still have not received pay for those training hours worked. How do I go by getting that pay before the rnd of the year.

    Oct 12, 2016
  • anon

    I have been shorted 40 plus hours and have gone over the issues with my postmaster and payroll supervisor. we made copies together of time sheets and pay stubs. Still nothing has happenned and my paychecks resume to be shorted.

    Sep 23, 2016
  • anon

    These issues are not new. I supervised for nearly 30 years. Sometime in mid 2010, I received direct orders to alter employees clock rings. Either by deleting times. Or, by placing carriers office times under training times or street times into collection times. I objected to this. I became a target of harassment for about 3 1/2 years until I retired in 2013. The OIG knows this. They claim to be doing an investigation. However, they portray me as a disgruntled employee looking for free money. Totally untrue assessment of who I am. Now, since I'm continuing to work on brining this to light, they are attacking my former colleagues by threatening them with discipline if they admit to having falsified clock rings. The other option is to say that I was lying about my allegations. What a choice.

    Sep 17, 2016
  • anon

    I no longer work for USPS. I was not fully payed for my training hours. I spoke with my Post Master and supervisor many times and have called them over and over again. Each time they assure me that my pay check should be coming soon. It has been two months. I have pictures of the hours I worked and pay stubs that do not match those same hours. Please I just want to get paid for the work I did. Thank you.

    Sep 16, 2016
  • anon

    I was unaware of an Official Removal date of October 31, 2008, from the U.S. Postal Service because I was out on Medical Leave and was barred from my employer because I had exhausted my FMLA hours, Health Benefits Expired and had no means of obtaining letter for reason for prolonged absence. I resigned in April 2009, pending an EEO 2007 case that was never resolved until 2010. My Social Security Benefits were garnished , based on my letter of resignation and not the Official Directive that states the actual removal date of October 31, 2008. So far through litigation I have been denied financial justice through the EEO for Retaliation and ADA. I have to now submit a civil complaint through the United States District Court in Atlanta, GA. I have gotten no Administrative action as far as updating the actual removal date (October 31, 2008), my Social Security Benefits have been garnished for the past 19 months (1 year, 7 months). I am suffering financial hardship and the EEO and the U.S. Postal Service have failed to recognized the facts and neglected to recognize my financial hardship. PLEASE HELP!!

    Sep 13, 2016
  • anon

    I received my paystub and noticed that I was put in for 8 hours LWOP. THIS IS FOR WEEK ONE OF PAY PERIOD 16. I have not called out and was at work. I am missing 8 hours pay and 59 units overtime. I have hit on the clock each and everyday. I am very upset that I am missing this pay. I rely on my income each and every paycheck. This has caused me an unnecessary hardship.

    Aug 11, 2016
  • anon

    did you file a grievance? you should.

    Oct 17, 2016
  • anon

    I had a spiteful supervisor who did not like me cost me 2 hours of overtime on my paycheck. We are supposed to get paid for union time. Well this SOB went into the computer and changed my beginning time. Usps defends their managers even when they do something that's illegal. EVERYONE with this issue should contact the Dept of Labor and file a complaint against USPS. Hopefully one day they will get theirs and face a class action lawsuit.

    Aug 03, 2016
  • anon

    The last 2 months of checks have all been missing pay and it never gets Inputted into the system. I received $75 for a 32 hour work week.

    Jul 12, 2016
  • anon

    My post office has had clerk troubles (retirement, injuries, vacations, etc. meaning we rarely have enough) for about a year now. As a result the carriers end up having a lot of wait time. Therefore many of us are in 2080 trouble. My question/concern is this...the other day I waited three hours for parcels because only two clerks showed up. I put down 180 minutes of lunch time. I went for a walk. I went to lunch. I talked to friends. I did no work for three hours. Those three hours should not count towards my 2080 total. Management disagreed. I was informed that I would be fired if I adjusted my times to reflect time actually worked. Shouldn't they be fired for turning in time that I didn't work? They are stealing from me If I am forced to have unpaid leave because of this! Can't I use a time clock to keep track of time worked?

    Jul 02, 2016
  • anon

    I have a supervisor that has been putting in the wrong work hours and withholding weekend premiums purposely.

    Jul 02, 2016
  • anon

    I formally worked for USPS in Seattle WA at the Seattle carrier annex as a CCA, I started back in 04/ 06/2015 and worked as a CCA for 5 months before transferring to Tacoma as a PSE. I Never got paid for my 5 training days of orientation also I was not paid for the first 5 1/2 weeks I was a CCA when I finally got my first paycheck it was only a weeks pay on it, I worked every Sunday, sometimes 6 days a week at 50+ hours a week during that time I never got paid as CCA .I contacted my union rep while I was there, told my manager and even left messages for my postmaster about my situation and every single one Of them always said not to worry they would take care of it. I still till this day have still not been payed and still am trying to figure out what I need to do to get the money that i worked for . I Provided the hours and days to them several times still never paid. My former union reps ;talk to several) told me they would help me out but never did. I even have left messages to the department where the postal inspectors work and never have received a call back. Not being paid by USPS caused things financially difficult for me and my family, I worked hard for the money I am owed please tell me what else I need to do to get the pay checks that I never got

    May 22, 2016
  • anon

    Contact Department of Labor.

    Jul 06, 2016
  • anon

    Form 3971, Request for or Notification of Absence, is virtually never returned to me or my co-workers at our location. Supervision even threatens to change the reason for your absence if they do not like it. I have found out this was just done to me without any advisory beforehand. Now I have to go fight for a change. Major waste of time. A number of years back a supervisor demanded I sign a 3971 to show I would take LWOP for one click. The document was over 1 year old. Unreal. I did not sign. Never heard of it again.

    May 20, 2016
  • anon

    Form 3971, Request for or Notification of Absence, is virtually never returned to me or my co-workers at our location. Supervision even threatens to change the reason for your absence if they do not like it. I have found out this was just done to me without any advisory beforehand. Now I have to go fight for a change. Major waste of time. A number of years back a supervisor demanded I sign a 3971 to show I would take LWOP for one click. The document was over 1 year old. Unreal. I did not sign. Never heard of it again.

    May 20, 2016
  • anon

    I have been employed with USPS since July 2015. They have consistently messed up our time and attendance. There was one time that my supervisor actually lost one of my time cards and never told me about it. The postmaster decided to create a form for us to fill in on Sundays for Amazon. Since the inception of this form, the RCAs in our office have been repeatedly missing our hours worked for Sundays. There was another time she actually failed to enter our time and again we did not receive proper compensation for our hard work..and it is indeed hard work. Since July, the Apex Post Office time and attendance responsibilities have been mishandled by four different supervisors and the postmaster. It's extremely frustrating to constantly have to wait months for adjustments for work one has already completed. It should be an exception and not the norm that we have discrepansies with our pay.

    May 18, 2016
  • anon

    my first two weeks of training, shadowing ect have equaled over 95 hours. My paycheck is $800. My very first paycheck is missing 4 days of pay.

    May 17, 2016
  • anon

    Never got paid for 5 days of orientation. Asked every single one of my supervisors and always said they would take care of it. Never did. Asked what I need to provide? Provided it, and still never paid. Left the post office and emailed old bosses, never paid. About $500 I lost because of this incompetence. Will tell all my friends and family about this even though it's embarrassing to never get one of your paychecks. Truly a disgrace to such an American institution.

    Jan 20, 2016

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