Imagine if customers didn’t have to wait at home for a package delivery or have to rush home from work to retrieve a package off their front porch. Or, what if they could avoid paying a fee to receive packages at another address? With 24-hour parcel lockers, their prayers are answered.
Last spring, the U.S. Postal Service unveiled gopost™, a self-service parcel locker system. The Postal Service is pilot-testing the 24-hour secured locker systems in the Washington, DC, area at locations such as shopping centers, grocery stores, pharmacies, and transportation hubs. Many gopost locker systems are accessible 24-hours a day, have a security camera, touch screen operations, and they provide mailing receipts.
Customers can register online to send or receive packages, with no fee to register and use the lockers. Instead of using residential addresses, customers can have shipments sent to the address of a selected and convenient gopost locker system. They then pick up their package at a time that works for them.
Additionally, once registered, the customer can receive communications through either email or by text when their package arrives. More details about gopost operations are at the Postal Service’s website.
The growth in packages is expected to rise steadily as Americans do more of their shopping online and via digital devices. In just the past few years, the Postal Service has seen volume growth in package services of about 15 percent. Increasingly, customers want the security and convenience of picking up packages from a location other than their own address.
What other factors should the Postal Service consider as it deploys more parcel locker systems to other locations? Would you like a gopost location near you? How often do you think you would use a gopost locker?