Far-Reaching Implications of New Paradigm | USPS Office of Inspector General

Nov 11 2019

OIG Blog Category: Delivery & Collection 3 Comments

This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.

This surge in package volume has been particularly acute in city deliveries – they’ve seen an increase of about 60 percent in average number of packages delivered per route. This changing mail mix has a far-reaching impact on the Postal Service – not just on revenues but also carrier and customer service workhours, vehicle maintenance needs, and productivity. Read the full report to learn more.

Comments (3)

rardSic

i am from Italy hello. Can you help me translate? /rardor

Dec 02, 2019

Sandra

It is time to reevaluate the customer bservice aspect, especially with many major companies using USPS as a package delivery service.

Nov 18, 2019

charlie

Wow... You see a large increase in package delivery by city carriers which increase costs... Wait until the rural carriers who get screwed year in and year out by usps finally revolt... No strike...Just working safely and appropriately... Their union contract always had had the clause that their pay should be reviewed because of significant changes... usps admits that package delivery has exploded, yet, this cost increase has never been addressed with the pay system to rural carriers. If the expense of rural carriers was similar to city carriers usps would be a billion worse... Care to comment on this?

Nov 16, 2019

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